Crunch Fitness - Westland

I have been a member at this gym for quite a while and I can't believe I've never made a review yet. I always feel super safe here and it is always very clean! I have never had a bad experience here. Lukasz is the manager and is always very friendly with all of the members and really works hard to keep this location clean and safe. The rest of the staff is always amazing as well!

Seeing as I was only going to be in town for a few weeks, I tried out Crunch for a short-term membership.The staff here was incredibly helpful and friendly, from sign-up to cancellation.Out of all the commercial gyms I've visited, this one was one of the best. Facilities were clean, plenty of squat racks, and lots of room to work on what you needed without feeling any claustrophobia.

Loved this gym I have a membership since they opened this location but I had to canceled today because of the sauna room never worked properly. I hope they fixed it soon. It has been broke about 2 weeks now

It is a decent gym for the price but I do not like all of the hidden fees and the way they sneak charges into your billing. Spent near 400 dollars for a "10 dollar" membership in only a month and a half.

I called to reinstate my membership after Covid and gyms were opened only to be told my account wasn’t frozen like everything online I read but was cancelled without my knowledge or me doing that cancelling. I wanted to come back but was told I would have to repay all the enrollment fees and only had the membership 2 months before things were shut down. I called, wrote and email and no one responded back or was helpful at all. Very poor business practices.

I like this location a lot. They have great machines , personal training , HIIT training. It can be pretty crowded so I try to go around the same time, the crowd is always cool & the trainers/ staff are great! Everytime i see paper laying on the ground I pick it up, people like to leave their stuff everywhere and not pick up. I’ve been coming to this location for two years, I like it a lot!

FRAUD ALERT! SCAM ARTISTS WITH BILLING and Advertising. BEWARE! I signed up for month to month service. I needed temporary 2 months membership. Advertised cost is $9.99 for annual and $14.99 for month to month. At sign-up, they disclose total due was over $50 which included an account creation fee / processing fee to cover their admin fee, although i entered the admin data myself using their front desk tablet. Credit Card was used to bill monthly renewal. Representatives failed to disclose that credit cards monthly bills $5 more, so the first renewal billed $19.95 instead of $14.95. Then 45 days into it, they billed Annual Membership fee, although i never opted for an annual membership, i declared it wanted month-to-month. They never disclosed this fee at sign up although i asked all the right questions. Why would a gym bill all members an annual membership if they are on a month-to-month contract? That was another near $50 charge. And to crown it all, a week before the expiration of my 2nd month, i went to the front desk to cancel my account to find out i had to notify them 10 days in advance or they would charge me an additional month. So i was charged a final month and i did not use their club one time the third month. What a racket!So the true monthly fee for two months to me was near $80 per month. If this is not fraud / scam / false advert, i do not know what is!I challenge the management of Crunch to dispute the above information, i will post pictures of my billing to this review if need be.If a manager wants to make this right for me, post your name to the response and i will call you back.

They won’t let you try a class before you commit to a membership.I called them this morning to see if I could try one ofthe classes (Zumba) and they told me that I had to have a membership first in order to try it. Ok... the whole reason that I would like to try a class is to see if I like it before I committing to a membership with them. Weird! I have worked out at many gyms over the years and have literally never heard of this. It is pretty much universal in the industry to allow at least a day trial or something.

The actual gym itself is fine, but the billing system seems a little shady. They insist on customers providing a debit/credit card number, and have mysteriously extracted money from my account for purchases I never made. I'm still waiting for an explanation and reimbursement.

THIS PLACE IS AN ABSOLUTE JOKE!!.. My account was set on auto payment for my membership. I guess for whatever reason this card was no longer being charged for my membership. With the pandemic I was not going to the gym and was not too concerned with the $24.95 per month enough to cancel. It never dawned on me to be sure I was being charged for my membership.Well, without one single phone call, email or letter asking me to pay for services, or to tell me my account is no longer being charged, they turned me into collections? One simple phone call form them could have prevented this. I would have given them additional information to set my account to auto draft. Instead, they do nothing to collect only to turn me into collections. Smart, now you will receive absolutely no money and I will never be a member of this gym again. Pretty pathetical way to run a business.