24 Hour Fitness

This place blows. It's dirty and the wet sauna is under repair 99% of the time. It's always crowded. Um, no, I'm not paying $40 for an upgrade so that I can go to a better location. Needless to say, I will not be renewing my membership. I'll be going to the competition.

This place is DISGUSTING!!! There is dust everywhere, locker rooms are masked with a smell of bleach and ass. If you are looking for a real workout and a place to call your gym home this is not it! No motivation at this gym for sure. Not enough squat racks and only one leg press. Very old equipment, wash rooms are rusted, and some equipment is awkwardly placed. Also there is no towel service!

I've been going to this location since opened over 10 years ago.I used take to take classes there almost daily. The first few year I used to see cleaning staff there every morning. Over a year ago the cleanliness standard has been sub-standard. The machines and floors are always dusty. I purposely took note of a weight machine I used every time for a week and I noticed the it was not dusted that whole time--that means it also had not been sprayed down by cleaning staff for at least a week. Also bathroom area don't ever feel "clean." I have spoke to someone who seemed like a supervisor about the cleanliness and he was a bit defensive and I felt he thought I was overly critical. I heard an employee say this gym is the busiest gym in the country. I think if that is the case, maintaining the cleanliness should be a priority. I still frequent this gym about once a week, but I have been using to the Bella Terra location in Huntington Beach more often and the level of cleanliness far surpasses that of the Cyress location.

Didn't even get an update about the 24hr fitness upgrading to a super sport. No change or signage change at the location. Not driving to garden grove like the guest service suggested. They only changed to super sport days ago and I couldn't get in. Not worth the extra $10. Dissapointed.

I enjoy coming to this 24 Hour Fitness location because the staff are friendly and the facility is usually clean. However, the parking lot is a nightmare, which took away one star. It is extremely dark and doesn't have enough stop signs. I'm appalled that 24 Fitness Inc. , location managers and other tenants (i.e Staples, RockStar Tanning, etc) have not collaborated and addressed this issue with the property manager. They need to provide lights in the parking lot (most locations do not have members park in the dark). After all, they are paying hefty rent to attract members/customers. It is poor business sense to not ensure safety in the parking lot for members.

Went for a day pass and had the exact same experienced described by Ryan Corsaut. Christian Hernandez was really pushy to sign me up for a month membership even though I explained to him I was only going to be here for a few days or weeks. The guy was so rude to the point that he asked me for my debit card to sign me up to speed up the process! really? first day, barely checking out the gym, not even tour of it and he wants my debit card... man. He was so annoying to the point that he went to my workout bench, tap me on the shoulder and said "one of my representatives is waiting for you in the way out" WTF. Chris was so aggressive on having me sign up for a membership to the point I was going to pay for the effen day which would of being $20. Overall, did not have a good experienced at this gym.

Went in for a 3 day trial pass after having not been a 24 member for a couple years and "Chris" the guy who I had to sit down with in order to get the pass was one of the rudest people I've ever experienced in customer service, even by gym employee standards. He was overly pushy and aggressive at trying to get me to sign a contract right then and there, but more than normal. It was to a point where he seemed purposely aggravating me, and implying that I was a freeloader who didn't really want to sign up. When I told him I wanted to wait and see how I liked it, he tried to tell me that I didn't need to do that. He pushed and pushed as I tried to just get him to give me the pass so I could get to my workout, and when I asked if there was another person I could talk to he claimed to be the manager, which I now know is a complete lie. I told him I would have to talk to my parents about it, and his response was "Why?". I told him I would have to get the money from them because they pay for certain things, and his response was "You don't make any money of your own?" I told him I didn't have to explain myself to him, and yet he continued to push and aggravate me. He made it seem like I couldn't get a trial pass because I had been a member previously, so I had to sign for a membership right then and there. The terms and conditions clearly state that you only have to be a local resident, and it has to be within six months of your last pass. (The last time I had a pass was 2012) When I finally said, either give me the pass or I walk, he quietly gave in and got up to talk to someone, but not before reminding me that with the 3 day pass I would have to talk to a salesperson every day I worked out, and then he clarified that I would probably have to talk to him. It was like he was threatening me, and going out of his way to aggravate me more. He talked with the guy in the office for an uncomfortable amount of time, and several times the guy in the office glanced over at me. Finally I got my pass, but it doesn't matter anymore. There's no way I'm giving my money to these people after the way I was treated.

This 24 hour fitness is great the people both staff and clientele are very nice, and the staff, particularly my trainer, Alaina, are very knowledgeable.I am over 65, and for many reasons, out of shape, and everyone here is very encouraging and helpful. I am not made to feel like a 3rd class citizen, which is how I have been made to feel at other places.I particularly like the variety of equipment and the number of treadmills, bikes etc so I do not have to wait for something for more than a minute or so at most - mostly no wait at all.

Went here for the first time yesterday. I tried to get there early because it gets crowded at my normal 24 hour on Tuesdays. So, I got there at 5pm. It was a bit crowded but not overbearing. I usually hit a spin cycle, run on the tread, then swim. The spin bike out on the floor to be tightened or something because it feels rickety. However, I managed.The pool was great! It wasn't as busy as my 24hour and the nice member allowed me to share a lane. I proceeded with my usual routine and finished with a shower. The lockers and showers were very well kept (well, much better than Garden Grove at least).Well, after showering, I noticed that I didn't have my phone. *%#$ !!! I must have left it on the treadmill. ugh!! So, I quickly dressed and checked the front desk. They had it there. Thank heaven!! Thank you guys so much!!! Pluses for honest members and honest staff.... Saved me the trouble of going to get a new phone.... :)

Lots of Equipment and spacious.... love Zumba classes here...room are big...and newer equipment!