Planet Fitness

I love planet Fitness. It is very much worth the time and there are a lot of friendly people who are willing to help. The hydro massage makes me feel about 10 years younger in terms of my injuries from the navy. Highly recommend

I had the most God awful experience WITH THE MANAGER AT THE NILES, Ohio location. I never want to see someone lose their job, but he is a must! I talked earlier to an extremely friendly girl that explained what she could because I messed up with my auto withdrawal. So I called back to talk to a manager. I’ve been a manager for a huge makeup company in Macy’s forever and I never heard an employee talk to anyone like dirt. I was not calling to complain I just wanted to know if he could help me. He said the girl on the phone would if never told me blahhh because we are trained to know what we are doing not customers!!! Excuse me you said that to me, a customer. Yep, I don’t care customers are not always right i am the manager good luck getting a hold of my boss and I hung up in utter shock!!! If I could swear that would not even explain the ignorance of this man!!! I had to tell every single person I knew and they did too out of complete shock!!! I would not even given a 1 but you have to

As many others who chose to get fit for the new year, the staff and long time gym goers have been very kind and helpful when it came to explaining how different machines work. Definitely a nice place to go if you just want to keep things simple or kick it up a notch and learn how to get a more involved workout!

The only gym I will be a member to in our area. Great variety of equipment and classes. Staff is friendly and quick to answer your questions.

I have a PF white card membership in Massachusetts and tried to use the PF in Niles, Ohio for a few days while visiting family over Christmas. Every other PF I've been to charges PF white card guest members a small franchise fee to use their club (if they are not black card members in which case there is no charge to use other clubs) and I think this policy is acceptable.The club in Niles, however, told me that I needed to be a black card member or I couldn't use their gym. Since I don't frequently visit out of state PF clubs, it's not worthwhile for me to become a black card member. I found the attitude at PF in Niles to be very unwelcoming, downright arrogant and I went to a different gym. I don't believe that PF Niles follows the inclusive spirit that most PF clubs try to foster. I will encourage family and friends in the Niles area to find another fitness center to patronize.

So I reached my year with my membership and decided I didnt want to renew. Yet 2 months later im still being charged. I speak with a manger, and is informed that you wete active even though you didnt know, and there was nothing wrong with them still charging me a new membership. So I request a refund or to be able to use my time that I am being charged for.. again with cant do it.. At no point did this company try to make right or honor the money they withdrawn... this is unexpectable.

I'm not very happy right now with you guys. I love using the gym but I just realized yesterday while I was at the gym that the annual fee is June 1st. I called this morning to try and have the date changed for my fee because I will not have the money in my account and I don't want over draft fees. I was told there is absolutely nothing that could be done and pretty much that's like saying "oh we're happy to have you as a customer but could care less if we over draft your account". I think this is very ignorant on your part. I find it hard to believe that there isn't anything that can be done. I may look into taking my money some where else.

The staff when I go in the morning is not horrible. They are always helpful and busy. The place is clean and broken machines get fixed fairly quick. Happy with my gym.

Terrible company to do business with. The work out equipment is always broken or under 'construction' and the tanning beds are never cleaned or available!! I canceled my membership as of August 2014,and they are still charging my account!!

the equipment is well maintained and clean as long as you go when it's not a busy time. the staff is horrible, good luck getting their attention while they stand around and have a conversation. The sign up sheets are a waste of time since people don't show up for their time slot, should be first come first serve for most of the beds and time slots for the rest. I would have given 5 stars but this is the second time I have signed up for this gym and the staff/customer care still leaves something to be desired. Once the contract is up I won't be joining again.