Defined Fitness Bosque Club

I've been a member now for 5ish years. I can honestly say up until now I've been completely satisfied with this gym. And my only complaint is with the bosque club location. All the others I occasionally go to, I don't have any complaints. As I frequent the bosque club the most. I can honestly say I'm fed up. They have out grown themselves as far as membership goes.( which I know isn't bad as a business.) But it makes the customer experience terrible. My main issue is. It seems like half of their equipment is broken and never gets fixed. It's one of the older locations and the equipment shows itsage. Combine broken equipment and overcrowding means about three times a week I cannot finish a complete workout. And I have spoken with other members with the same experience. Bosque please renovate and update your facility, equipment, and layout so that we can all enjoy our membership. I'm now getting a second membership to another gym to help elevate some of these issues for myself.

As a chain in New Mexico, they aren’t bad…..this location…aweful …. almost all the equipment is broken or in need of somerepair.The staff try but all will tell you corporate does not support them and they knew the equipment is in bad shape.We are talking stair steppers that skip steps, bench’s that don’t have the handle to make the adjustments or weight bars that are bent. Easy fix’s you would think but it’s for sure a dump and their worst location.

I've been attending studio cycling classes at Defined for over a decade, with over 300 classes to date. Today was the first time I showed up for a class and the instructor didn't show up. Not even a substitute. Plus, the staff didn't bother to notify the participants that there would be no class. Note that this review is for today. Normally I would give Defined a 5 star review, but today was unacceptable.

This gym is close by, and I was interested in personal training. I also thought it might be less packed than other places. It turned out that being unable to get to a machine was a common issue (often b/c they allow members to "hold" 3 or 4 stations at a time to do supersets), but that's not the reason for my rating.My rating is because the place is just terribly managed, especially with respect to personal training. It is hard to attribute this to the general manager since they can't seem to keep a general manager for any length of time. I attribute that to poor, or nonexistent, corporate leadership.I paid for 3 months of training, with training twice per week. So that's eight sessions per month. I explained my availability with both the training manager (Silas) and the trainer assigned to me (Trinity), and neither said it was a problem. In fact, the trainer said "that's perfect for me." I guess it wasn't so perfect, given that in the first month, I only received 3 training session, two of which were back-to-back on the same day because my trainer had to reschedule a session.I explained up front that having some type of program or purpose for the training was important to me. I didn't just want to come in an do a trainer's exercise of the day. It should be thoughtful. The training manager laid out this multi-month plan and said that was how it was going to work. Obviously, he either didn't share that with his trainers or he didn't have effective expectations that they'd use it.My trainer would not schedule set times/days of the week, preferring to schedule the following week, one week at a time. So there already was no plan. He canceled or rescheduled multiple times. He lied to his training managers stating that I had canceled; however, I produced all the text messages which indicated that I never canceled...I merely offered alternate times for when the trainer canceled. By the last week of the month, I had trained 3 times rather than the 8 that I paid for, and I had been ghosted by the trainer who had not responded to my rescheduling texts from the last session, which he had TWICE canceled.So, I talked to the training manager. We discussed assigning me a different trainer. None matched my time availability. He tried to make me feel like that was my fault, as if my availability was unreasonable. I was available at 6pm or after Tu and Th; at 630pm or after Mo and We; 3pm or after on Fridays; and anytime on weekends. Unless trainers only work bankers' hours, that is a reasonably flexible schedule. Having exhausted that option, I asked to cancel, which required a $100 cancelation fee. Keep in mind, I only received 3 of the 8 sessions that I paid for AND I was charged a cancelation fee...not because I didn't want to train any longer, but because Trinity constantly canceled (for things like dinner with nana and tending to "Thanksgiving things") and because there is unduly limited trainer availability.The money really wasn't the issue. In fact, I was financially prepared for, and fully committed to, a lengthy (at least 1-2 years) personal training journey. The problem is the principle. Extremely unprofessional behavior, followed by being charged a penalty of sorts for not getting what I bargained for. Additionally, there has been no indication that they have addressed the underlying issues.I have tried contacting the corporate offices. I wanted to ensure they knew of the issue and I thought I might even explore training at another of their facilities that did have the trainer availability. I also mentioned that the general manager, who said he couldn't even get corporate to respond to him--that's a moot point now, though, because he has departed after a very short tenure (as seems to be the typical pattern there). The corporate phone number takes you to a voice mail box that "doesn't accept messages", so there is no way to contact them.UPDATE: Owner replies, "sorry to hear of your frustration" but not sorry about their actions. Contacting me would show seriousness; posting a cookie-cutter reply doesn't.

My closest gym but their HVAC never works. Makes working out more uncomfortable than anything. There is no fresh air getting into the building so it's just recirculating musty breathed out used air. It's actually kind of gross.

The equipment here is fairly nice and they have as much as they can fit in a location this size. The staff is nice and so were the other members. However this location needs a top to bottom deep clean. It isn't overly dirty or gross but it certainly has the smell indicative of needing a deep clean.

This place is an absolute disaster. It is so moist inside that the floors are slippery, and there are puddles of water everywhere. The equipment is so disgusting and dirty, the bathrooms are filthy, musty, and moldy. There used to be staff that did rounds and restocked and cleaned, but now the staff all congregate behind the front desk and do nothing. A pretty poor experience for $40 a month.

The place is in desperate need of a roof repair. Wet floors, wet equipment, musty, moist conditions that can lead to sickness. Also, awfully cold during the winter mornings. Staff seems unaware on how to operate the heater at times when asked. This has been an issue for years as the weather changes

I thought this gym was okay, definitely better than Chuze, but had some issues with it. Then I checked the reviews on this place and immediately changed my mind about getting a membership here.Pros: Spacey, decent locker room, plenty of equipment, 2/5 amenities work.Cons: Showers don't work half the time, Jacuzzi is not filled with enough water to touch your chest, steam room is used as a storage room while having no signs of being out of order, showers look like they're straight out of a horror movie, and based on my and others' experience, the staff and person overseeing the Google reviews doesn't seem too interested in any feedback given about this gym. Go elsewhere!

Enjoyed going to this gym the short period of time I was in Albuquerque. When I signed up I told them that I would go to Arizona at times for work and be there for months at one time. They told me I was allowed to freeze my account when I left and I would only be charged $10. Well fast forward I’ve been gone three months and I get a charge of $150 and called to dispute the transaction. I told them and made them aware when I was leaving and now they tell me there’s no way to tell when I froze my account, but that it was just showing one month ago and there was nothing to do about the $150 transaction. I will be canceling my membership and advising others to go elsewhere. No consideration or remorse for their wrong doing. Shame on them.