Defined Fitness Bosque Club

Covid conscious; masks required, social distancing, also in pool fitness classes;showers are clean, most functioning & with soap dispensers.*Silver Sneaker's member organization;bring your card; easy check-in & sign class roster if participating. Friendly staff!Excellent instructors! Sign says:"If it isn't a challenge to you,it won't change you!"

I have not had a good experience at this gym. I use the pool and go to classes. The water used to be fine. I have gone home 3 weeks in a row because the water is unbearably cold. I talked to the general manager and he just blew me off. He was rude and condescending. I will be looking for another gym.

Disappointed... Not what it used to be for sure. I recently re-joined. Glad to be back at the gym. However i signed up for two main reasons. One the kids club. Me and my wife used this gym for awhile. When she signed up, with our kid. After signed the one year contract, they tell her the kids club is closed. What did they think she was gonna do with our child. (They're working on getting it open. But might have mentioned something considering there was a child with her.) 2nd the wet area. They have the steam room closed. I asked when it would be open again. And the said they're getting rid of it for sanitation. I get that, but if all your competitors can have them. Why not, it wasn't an issue in the past. Also the bathroom are never clean, no soap or paper towels 80% the time. If sanitation is the issue. Open the steam room and clean the bathroom! I spoke with several people talking about all the deals and amenities of the competitors. Talking about trying out 7 day free trials. They are losing people over little thing's.

I don't go to this gym as much as I used to. I've been a long time member that signed up when the club opened its first gym. Ive noticed big changes some good others mind boggling. My wife and I used to go in Sundays and workout and swim. It was very enjoyable. The steam,sauna and pool were great. The steam was the best in the city. It was great.Now the steam is shut down and half the time the whirpool is down. Many members are confused as to why the steam rooms are closed? This is a big draw and its very good for your health. The members that used to use the steam room now squeeze into the packed dry sauna.

!!!DO NOT USE THIS GYM COMPANY!!!My husband and I signed up for a membership with Defined Fitness about 2 years ago. In the fall of 2021, I physically went to the Bosque location to cancel our memberships. I spoke with a girl at the front desk who advised me I could avoid paying the cancellation fee and freeze my account until January 2022, then I'd have to call and cancel the memberships in January to avoid being charged monthly. I paid $40 to freeze the accounts.January rolls around, I call to cancel the membership, I spoke with a general manager named Anthony. He advised that he would send over the paperwork for cancellation. I checked my inbox and spam folders everyday and received nothing. I called again when they charged me for the 2 memberships. I advised that I was supposed to receive cancellation paperwork and never did, which was on purpose, I'm sure.I was charged again in February and March. I spoke with the same manager, Anthony, he acted as if he didn't remember that we had spoken. I told him I wanted a refund for the months I had been charged for, as I had been trying to cancel our memberships since JANUARY! He advised that I had to pay $75 to cancel the memberships and that he AGAIN would send me the cancellation paperwork. So, I have to pay $75 because you don't know how to train your employees to do their jobs properly? Okay? I pay the $75 (which was worth it to me to be done with this garbage company.) I'm told I will receive cancellation paperwork again, never got it.I am charged AGAIN this month for the memberships I just paid $75 to cancel. I finally spoke with a competent manager named Glen, who refunded me for April and sent me an email that served as a cancellation confirmation. This company is training scam artists, BEWARE!!If you have had a similar experience at ANY of these locations, PLEASE report them to the BBB!

I literally come here everyday but y’all gotta get the older lady under control. I like to workout in the back room and have never had a problem. She came in and you could tell she wanted me out so she could start cleaning. Went to the other room and her and another started cursing saying some things about another employee. I was really shocked and left all together. I ain’t never had an experience like this for the three years I’ve been coming. It’s one thing to be upset and another to be unprofessional. Just crazy and disrespectful. I know the other guy didn’t appreciate it either. We both were kinda taken back.

STAY AWAY!!!!!!!!!!They train their team to be sales people not trainers.They take from the disabled and the weak. Who quite don’t know how to get out of the contract if something major has happened in their life.SCAMS!After reading the reviews here I believe they do this on purpose because it’s a scam. From the moment you walk in they are trying to get your account information to charge you for something you’re not even using. I paid hundreds of dollars for a personal trainer when all the trailer did was try to get me to buy more sessions the whole hour I had spoke with him. Nothing about me or ways to train for my physique.Billing staff member Bianca lacks skill, ability, and will not let you speak she speaks over you and interrupts you. I had to hang up on her because she was stressing me to the point where I was getting extreme anxiety. She has asked me to send emails so that I have a paper trail but refuses to respond back to my emails. When I asked to speak with someone else she said I am the last person you can speak with I am the highest management . Staff are under trained, and the management are obviously only trained to make sure that they continue to take money out of your account no matter the circumstances.I am almost sure they’re going to continue to take out of my account even though I have no money to be paying for a membership when I can’t even pay my own medical expenses.Get a hard copy of your sign-on contract!If anyone could help with this I am begging to please give me some guidance. I cannot do this another month I don’t have the money to be paying for something I can’t physically use.

Very disappointed with current lack of upkeep.. A lot of us depend on getting ready at the gym after a workout. It’s been months and they haven’t fixed soap dispensers and now there’s only two showers with shower curtains. They don’t slack on withdrawing payments. So they should also be as proactive with maintaining the shower areas.

I had decided to cancel my membership in the beginning of July as I had just got back in town and realized I wouldn't be needing to come to the gym anymore. I called in and asked to see if it was possible to cancel my membership online and was directed to email Anthony Paez to be able to cancel. I emailed him right as I ended the call with their staff and patiently waited for a response but a couple days go by and no answer. I decided to drive up there and see what the problem was and was told that he was out "sick" but was able sign a cancellation form with another staff member and she had advised me that I would be getting an email to confirm the cancellation. It's been 2 weeks since then and I haven't received a single email back from the general manager like they said I would. I had drove up there myself again earlier today to tell them that I haven't got a response and when trying to email their general manager again, it had said this email was no longer in use. I finally got a confirmation that it was cancelled today by the staff and was also informed that their general manager that I've been trying to email was no longer working there because he was known for not letting people cancel their memberships. In conclusion I think that this club's customer service is absolutely terrible and cancelling your membership shouldn't be this complicated.

Great location with lots of parking. A wide variety of equipment and many classes to take. I have never had a problem getting an elliptical or bike. Membership is very affordable for what you get. Props to my favorite class: Bodyjam with Danielle. She is a gifted dancer and fun instructor and this class has made me fall in love with dancing again (I used to do modern dance and folklorico.) It is a great workout and my Fitbit has the proof. I always leave feeling self confident and sweaty.