Planet Fitness

I had a PF membership at a different location before for a good amount of time. But there’s something about this one where I have less anxiety when being here. Also, there is a manager (might not be a manager), but he is really great, very professional. I haven’t had the chance to get his name or let him know that I appreciate his work.

The fitness center is very well kept, with plenty of sanitizer. The staff is very friendly. The lockers and bathroom can be very busy, but the worker named Marcus is always there cleaning everything in there and sanitizing the areas.

**EDITED IN RESPONSE TO "NOTE FROM OWNER"**. The owner/manager posted below that I should reach out to them to remedy the situation. This is obviously for show as they have had my telephone number and email address for months, and can call me if they had intention to remedy the situation, rather than posting a message for the public. However no one has ever returned a single message.***DISHONEST POLICY and IRRESPONSIBLE/DISHONEST MANAGEMENTHere is my five-month saga with Planet Fitness in this location of Alexandria, Route 1 Highway. I signed up online in response to an advertisement I received in email, with the intention of using this gym which was near my work. Very shortly after I signed up, my mom fell ill in another state and died a couple months later. Needless to say, I never made it into the gym. However, when I called --from another state--saying that I wanted to cancel my membership, they refused, saying I could only cancel ON-SITE, despite the fact that I had signed up ONLINE. It was impossible to cancel on-line or over the phone. When you sign up on-line, do they warn you that there is no way to cancel? Why so easy to sign up but so hard to cancel? Sleazy tactics.Also, the promo said there was **no sign-up fee!!** Yeah, there was not a "sign-up" fee, just an expensive "annual" fee that was charged automatically within a month of signing up. How is that not a "sign-up" fee? It's all in the semantics.Point #1. Be very cautious about businesses whose policies are like a one-way fish trap...easy to deal with when they want to take your money, and another story when you need help.I finally was able to come into the gym when I came back to Virginia and cancelled my policy. At that time, I politely requested a refund for the months I was not able to use the gym (I had never used it) but had been unable to cancel. I was told that the manager would call me. No call. Weeks passed. Again I went to the gym to speak to someone. Again I was told that the manager would call me. Apologetically, I made follow-up calls. Weeks passed. No call. A third time I contacted the gym. Again I was told that everything would be passed to the manager (who this time was on vacation...no doubt spending a bit of my money). Do you think she called me back?Point #2. Be very cautious about business managers who have time to go on vacation but no time to call/email their customers.Because of this fiasco, I lost a fair amount of money and received NO, absolutely NO services in return.Everyone hates being cheated.

I've been a loyal PF regular for a couple years now and no matter which location I go to the Huntington one just feels like home. I've always had a solid friendship with the employees here so I can only ever say positive things. The gym is always clean and despite some broken equipment in the past, like with any gym it takes time for parts to come in and fix things. I'm actually surprised this is my first time giving a review considering this is my second home... but I really just wanted to come on here and get other's input on the safety of returning to the gym. I've been out of the gym since March because I'm so paranoid with COVID. For those who have returned and have been in the facility, how has everything been? I really want to return...

We informed the front desk after our last visit in September that we were moving to Florida. Turned in our fobs and that was it, so we were told. They have been debiting our account monthly since. I talked to a nice young lady who refunded October and November and said she would take care of it and apologized. Again debits posted for December and January. I called and was told that I needed to come in and fill out a form to cancel our membership. Are you kidding me? I asked to have the manager call me . . . 4 days ago with two follow up calls from me. Do not give these folks your credit or bank information. They'll keep taking you rmoney even if you don't live here anymore. From the looks of the traffic in and out I think they are hurting for business but that's no reason to continue to bill customers after they leave the state.

I don’t have any problem with the Planet Fitness, but if you’re going to join Planet Fitness, I’d find a new location. First off, the people here are shady and the police have had multiple reports from people about the people at Planet Fitness. Second the manager is not a good manager and is not good at customer service. They may have one or two employees. I told you before that the people here are kind of shady, well I used the lock that is supplied by Planet Fitness to lock my locker and someone broke into it and stole all the money out of my wallet. When I told the manager lady, all she did was shrug her shoulders and walked away as if she didn’t care. If you’re going to use planet fitness, I’d jut find a new location if I were you.

I love how clean and well laid out this gym is. I've been to other Plant Fitness locations that smell like a gym shoe and that feel like a cave but not this location! It's clean, bright, and it offers a great overall gym experience!

I love going in for a workout.If everyone does their part the gym is a pretty clean place. Everyone carries a sanitizer spray bottle to every machine and must spray it down before moving on to the next. The staff can't monitor everyone at every second so please remember to do so.These facilities offer protein drinks as well as Gatorade and water.

This location is whack. They have now taped off all of the cardio equipment but 1 or 2 cardio equipment. While allow 15 to 20 individual to gather together in the free weight area. Then when you question it the say it policy. This location truly doesn’t understand how to social distance. The crazy part I really liked the location until everyday there was a new change since I’ve been come in June. I’m over it

Absolutely love this location - especially in contrast to the Falls Church location. The facility is always clean and organized and the staff is always welcoming and friendly. Specific kudos to Kevin, Dominque, and Ambrosia who were all helpful when I first joined and continue to be a resource for all my questions/concerns.