Results Fitness

BEST GYM IN THE AREA!!!This review is long over due.Clean, not overcrowded, friendly staff and management is always on top of everything!I especially would like to shout out Erica for always going the extra mile every time! 10 Stars!

Although I mostly enjoyed my membership, I'm starting to get concerned because they refuse to answer the phone. My membership is over and I've been trying to call to confirm, but no one has answered the phone in the 3 days that I've been calling. I'll update with the results, if I ever get an answer.UPDATE: I went into the gym to get a resolution and I was asked to complete a cancellation request. After submission I was told that someone would email me with a response. Never got the email, but I did get another monthly charge today even though I only signed up for a year and my year should have ended October 31. Other reviewers warned of this, so im really not surprised, just disappointed that they just HAD to get another month when I just wanted to end the fulfilled membership. The cancellation form also mentioned a $50 cancellation fee. Let's see how far they go trying to nickle and dime me. So instead of just parting ways, now they also get a bad review and a customer that won't return, nor recommend their business.

Wow, I have never been part of a gym that has such horrible communication with it’s client. I’ve spoke to three different people, and none have been upfront with me when I explained that I was canceling due to COVID.First time I called and was told that to cancel all I had to do was either email which could take a few weeks or go to the office and fill out a form. I decided to go in office for a quicker cancellation.Then the employee I spoke to explained that I could freeze the account for six months. He made it sound as if the account would be frozen and I wouldn’t have to make payments until unfrozen. It wasn’t explained to me that I would still be charged during the frozen period and payed back one reopened. It’s the most ridiculous frozen policy I’d every heard of.After getting charged the following month, I called to find out why. Only then the frozen policy was explained. I asked for the email, so I can cancel. It was given to me, but still did not mention that I wouldn’t be able to cancel due to COVID under the terms of agreement. That was explained to me two weeks after I sent the email by the office manager.The lack of transparency came off as both manipulative and deceitful. If everything had been explained to me upfront, I would have no reason to complain. However, this company clearly doesn’t care for their clients once the start up agreement is signed. You would think that during a global pandemic, they would allow anyone who was worried for their safety to cancel. Instead they only care about getting as much money as they can.

Physically huge facility - awesome selection of gear; equipment I want to use is always available. Well run organization, nice folks, coaches with specialties in different disciplines, and overall well-rounded. Easy to use (safely) in COVID context because facility is so large - 6 feet is easy to maintain. For ladies who prefer a little privacy, there is a well-equipped ladies-only wing. There is a weight lifting wing for those very serious about weightlifting. There is a pool. This place is awesome.

This is the worst place I’ve ever been, people that works there don’t know anything and can’t give you the information you need. I had an issue about cancelling my membership and I was never been mistreated like I was there, I tried every thing and then when I was talking to someone by email they just started avoiding my emails and I didn’t heard anything back. They show you how great the gym is and people that work there until you do your membership, after that you’re just no one to them. The service they sold me it’s not what I received. I’m completely disappointed.

DO NOT waste your money or time working with this company!! I went in and cancelled my membership about a year ago, in person, by completing a form on the computer at their facility. I have received no contact from them since this time. Then, I get a call from a collections agency yesterday telling me I owe the gym $89. I was floored since I had cancelled my membership. I called the gym and they say they have no record of my cancelling. As I physically went in person to cancel, I don't know how this can be possible. I then ask why they haven't been billing me if this is true. They said they have, but I have not received one bill, electronic or otherwise. They said the only way to resolve this is to pay the balance to "officially" cancel the account. So because they "lost" the record of me coming in last year to cancel my account and apparently "sent" me bills, I have to pay them money to rectify this. The person I spoke to on the phone was rude and unprofessional. I have now had to pay THEM money for THEIR mistake as to not impact my credit. HORRIBLE company, customer service, and business. Absolutely would not recommend.

I went into the facility in March and cancelled my membership before the corona virus shut down the club. I had about 2 weeks left on my membership and they closed so I wasn't able to use it, and that's completely understandable. I just chucked it up to a loss. In August I noticed that they had charged me, I look back into my accounts and they also charged me in July. Called and was told Christy was the one I needed to speak to. I tried to reach her, for 3 days she was either out, or had left. By the 4th day I was irritated and told the guy who answered the phone about the situation and he offered to help me. He told me he was the one who had canceled my membership originally and that he would take care of it and that I'd also get my 2 weeks that I didn't use back, he just needed a few days. Another week goes by with no call from them and then today they have charged me again and this was for 54.99 when it's usually 29.00 a month! Three months now they have been charging me! I spoke to another guy today who said he will handle it and call me back today. Let see how this goes. I loved the gym and was really looking forward to going back when we got through the corona virus, but the way they handle business makes the facility trash!Update! Christy actually called me back and told me that they will be refunding my money in 7-10 days. When I asked her about the two weeks that I had left on my membership she told me that they would have charged me another months fee, because they require a months notice to cancel your membership, but they didn't because the facility was closed in April. They certainty did not tell me that when I canceled my membership in person with them in March. So heads up to that! She will be giving me a credit to use the facility for 2 week though as a courtesy... Not really a courtesy though considering I paid for it, but at least they are finally fixing the issue.

It's a great gym with great staff. The holiday/weekend hours are frustrating when it doesn't fit your hours and there is no climbing wall which is unfortunate but other than those two issues, it's an amazing gym.Update 7/2/20I just got back to the area and didn't gym shop at all. This is the best gym hands down. It's so well run and organized. Bob, is great and went the whole 9 yards (and then some) to make it as safe as possible for people to come back during covid. I don't know why everyone doesn't go here. It has everything you could want (with the exception of a climbing wall). Results fitness for the win!

5 stars! Erica is by far the best club associate I’ve ever worked with. I after calling multiple gyms in the area to see if they had a specific treadmill I wanted (Results by the way is the only one), she gave me a tour and I was sold on the spot. My membership dates were tentative but she made it so easy to work around my move. After my first workout there, she knew I was new the area and made sure I knew the quickest way to get home. Extremely thoughtful and a true professional.It has been a bit disappointing that 1 of the only 2 treadmills I joined the gym for being out of order since I’ve been in. Though they are specialty equipment, they are still in high demand at peek times. All-in-all very glad to be a member here!

Questionable fee policy