The Alaska Club South

The South club has great group classes with great instructors. I wish there were more. My sons like the weights and my husband likes the pool. The grandkids do fine in childcare. There are conditions that are sometimes less than ideal like room temps, pool temps, crowded facility...But overall, the Alaska Club is good for our whole family that uses it all, classes, open gym, pool, hot tub, sauna, steamroom, exercise equipment, massage...

WAY over-priced!!!Pool open swim hours greatly limited, and not conducive to young children.Equipment constantly faulty.Showers back up and flood.I wish we lived closer to the Eagle River location. That place is awesome. South isn't worth it at half their cost. You can find better value elsewhere.

Don’t let the bad reviews mislead you!!! By far the best gym I have ever got a membership at, but as said before, they will not do your work out for you - you have to bring your motivation from home! Staff is always super friendly, always welcoming and helpful.Big thank you to Martin who explained every single detail of our membership and benefits patiently, we have been enjoying awesome workout days playing racquetball, swimming, joining the classes and working out on the machines! Alaska Club South and Summit have all new machines that always work and you never have to wait for, offer tons of classes that comes with the membership - plus Seth, Sarah, Steven, Madison, Kelly, Heather, Kylie, Kobe, Harold and the sweet girl from Membership always welcome us with a big smile! Thank you Alaska Club!

We are just having an awful time communicating with someone about a double billing we received. I have left messages and my wife has sent emails. Apparently there is only one person named Debbie who is responsible for the summer childcare programs and she doesn't respond to emails from their accounting department. We were double charged for a week of childcare and it's almost $200 but nobody in the billing department knows how to get in touch with this person for authorization to process a refund and they aren't permitted to reach out to a supervisor for help with it.EDIT: I am updating this review to include the final resolution and thank the Alaska Club for refunding the duplicate payment. It seems that we did have to make an awful lot of noise before the issue got their attention and even then the official response went from what was initially "we have performed a complete audit of your records and all charges are correct" to them offering a sincere apology for the mistake but at least it was resolved and refunded. We will likely keep using the summer childcare because our kids really enjoy them and keeping an eye on billing is something that we need to be doing anyway.

This place is so unorganized and has no idea what they're doing. I came to Alaska to visit for the summer and I go to the gym frequently and my boyfriend goes to this gym so he took me. Yesterday the worker took his picture got him in the system and we had no problem and I was able to work out as his guest no extra charge. Today we go and she can't find him in the system, needs to take a whole other picture of him because the last employee never saved anything??? like how are you that careless and then asks for my ID. Yesterday he did not ask for my ID either so I was confused. I go to the car to get my ID and then she waits til I come back to tell him it's $15-20 for a guest. Why was that never mentioned? I think it is ridiculous that the employees have no communication with each other whatsoever.

When I decided to become an Alaska club member again, I was also offered a two month free trial for "good life" which includes the good stuff. Such as tanning session per day, massages, etc. Including a "two free guest pass". So I signed up early March and I thought this would've been a perfect opportunity to join a Zumba class and invite a friend with me.Don't get me wrong, it was such a amazing fun class and I love the gym. However, it's the employees that could care less for you. To share my experience, I brought in my friend with me to try zumba. I try to explain to him that I recently signed up and was offered this two month trail where I can bring in a guest. He was in a disagreement. He said that it's not under my account and that I don't have this offer. I tried helplessly to explain again, I even brought in the paperworks that states so but again, he said no, that's not the case. He said "ma'am, I'm letting you go as a warning, but next time there'll be a charge." Seriously?!I feel like the members specialists and the front check counter should communicate better. Share the programs, like what is new etc. Because non of this would've happened if the gentleman at the front counter knew.Also, I feel like the employees are there to "get a pay check" or to "live by" etc.. who exactly knows. 99% of the time, I see miserable employees that don't want to be there. Especially SOUTH ak club. If you're miserable working where you at, find a different job! Us, members don't need to feed off of your unenthusiastic attitude.Ignoring members, or customers (if you will) can lose business.Again, I love the gym- just the employees can use a little improvement.

Love, love, love. Totally worth it if you use the gym regularly. The childcare center has amazing ladies and a few fellas that really engage the kids in coloring activities, games and teach the kids how to play nicely together. There are great pools at most locations including a splash park at the Eagle River location. Don't let the negative reviews stop you from trying. I have happily been a member for close to a decade.

The new equipment upgrades at the South and other clubs is great. Convenient and I can get in and get my work out completed in about an hour, take a hot shower and get on with my day. I have been to gyms, and I prefer the convenience of several locations that I can go to depending on my schedule and how much time I have. AK Club is an easy solution for my fitness needs.

The gym and equipment is fine but one of the reasons we got the family membership was for our kids to be able to swim. Open swim schedule is rarely ever followed. They are supposed to have 2 lifeguards but we are lucky to even have one on shift. With only one lifeguard they can't run the waterslide or even open the lanes for open swim. If you plan on using the pool for kids don't count on Alaska Club South to ever follow their schedule.

Wow, some of these comments are pretty harsh. I've been a member for a few years with experiences at both Summit and South. Yes, they charge more than we would like, but they offer a lot if you utilize it. With the traffic that they have, I feel they maintain the facility and equipment well. I've never had an issue with customer service, but you can always request to see a manager and work with the situation. My only complaint is that they do not complete my work out for me - I have to do that part.