24 Hour Fitness

This review is for the corporate office not necessarily for this particular location...I've first joined a 24 hrs fitness center in Memphis TN in 2000 and at the time I was paying $20 per month... I've traveled all over the country and used the facilities under this 24hrs fitness franchise and brand name to this day...The service is getting worse, the schedule is reduced despite the core concept as they started to be non-stop 24/7/365 open yet the membership prices went up and up...Especially recently under new ownership in the last 2-5 yrs they lost the sense of customer service and all they want is your money and then to get you out of the facilities as soon as possible without being rude to your face...That's why is not 24hrs open anymore because they don't want you inside using their poorly maintained facilities and equipment for too long...They're using COVID pandemic as an excuse and before that maintenance and cleaning time needed for not keeping it open 24hrs...But they don't reduce the membership prices accordingly to compensate for the time we the users and members are not able to use the facilities...on the contrary...we now pay more for the membership as you members already know yet we have less time available to use it...It was one of the best in the nation... and due to the recent corporate greed became one of the worst in the nation as it is now...Why am I still with them?? While in Dallas I just cancelled and switched to their competition L.A.fitness that sadly are no better... and Esporta fitness under the same corporate umbrella...but not affiliated with 24 hrs fitness...Ironically there is none L.A. or Esporta fitness in Austin area where I need to be due to a job assignment...so here I am even if I don't want to, back to 24 hrs fitness that's not even open24 hrs as it should...why pay extra staff for the night shift, why not keep the increased profits from increasing membership fees in the pockets of the 1% of the 1% who own the corporation...Why am I not using others?? Because others don't have a swimming pool and steam room and sauna which is my thing at the gym after iron...

I have lived in Austin since 2005, and been going to 24HR fitness since 2008 or 2009. This location even pre-bankruptcy (pre-pandemic) has had older, smellier equipment, the only location not open 24/7 (even precovid), and more cramped compared to the other locations. The clientele that attend here are older, and many more ignorant if you know what I am getting at. It’s 2022, and act like it’s 1922. On a handful of occasions, we’ve heard their clientele refer to women and several ethnicities in a derogatory manner. Complaints were even filed.Unfortunately, this location survived the bankruptcy even though the pflugerville and parmer locations were cleaner, more modern, better customer service, and were open 24/7, as the gym name would imply. I work in the medical field and travel for work to Washington as well, with 24 hr fitness locations available. Even they were reopened to be available 24/7. Out of the 24 hr fitness gyms I’ve been to across the nation, this one is the worst for a myriad of reasons. The next worst was the Round Rock location, but that one closed down.Hopefully a few more locations can reopen. The gym located off 41st is still open 24/7 though. That location is much better anyways.

Joined about 4 months ago. Club is well attended but lacks attention to detail. There is mold and missing tile. The mens toilets are rarely clean and do not flush properly. Given the high traffic this facility would appear to benefit from repeated cleaning during the day. In addition the pool surface has a lot of dirt that does not get cleaned. Not impressive.Follow Up: Credit where due. Now have a nice young man cleaning facility during the day. Much improved. Still needs remodeling/updating but better.

I just moved from Greater Philly and tried out this gym & location for a free trial (yes - they accepted my out of state ID) however I will not be returning due to the lack of cleanliness of the bathrooms and sauna. The benches at the free weight area were old, rusted & worn, and one had no padding whatsoever (which sadly is the one I was stuck with). The dry sauna was absolutely disgusting and definitely needs the wood replaced. I have been in several dry saunas at different gyms and 24HR’s was the worst due to stench, visibly old wooden warped boards, and did not look clean. The bathrooms were dirty as well. I find it interesting they can buy new machines but cannot replace clearly old equipment or clean areas that are high-use.Matt was an excellent tour guide and this review is in NO reflection of the staff or trainers. The lack of cleanliness and care for the entire facility seems to fall back on the company as a whole and the senior management of this specific location.

Overall I enjoy the facility. I have been lifting at Gold's Gym locations for a long time. While it certainly doesn't have as abundant of equipment as Gold's, it's mostly adequate, except if you're trying to do a leg workout from 5-7pm. You REALLY have to tough it out during that time frame.From a convenience angle, this place is top-tier. Location is very near my home, and it's conveniently right behind an HEB.I just really hope they revert back to being a 24hr facility as the name implies. Rush hour is a nuisance at any gym to be fair, but over here it's excruciating. If people are able to lift at night again, it would fix this issue substantially.CONTEXT:I'm in the gym exclusively to lift, use the track, and sometimes a treadmill, and all of these needs are definitely met here. I haven't used the restrooms here, have not taken classes, or used any special amenities so I can't comment on those. If you're like me and just need to lift some iron at the end of the day, you can't really go wrong here.

I was a member of this specific facility for a few years. I cancelled my membership and thought all was taken care of. Come to find they kept deducting membership fees for an entire year! When I call and visited the facility , I got nothing and came up empty. When I emailed corporate multiple times, I got no response. When I called the Customer service line they were Rude, and did not escalate the call to a manager. What a Rip off. Watch your funds. Don't become a member of a facility that only cares about money. On a side note : I've made all my money back by swaying friends and family from joining this gym.

Club is decent enough for the price, although there is an excess of cardio equipment and machines that don't get used. Would be nice if they replaced it with more weightlifting equipment, additional squat racks, etc. as it seems those are always occupied.Mainly giving 2 stars because of the limited hours - it was great when the place really was 24 hours. At this point they should just change the name.They recently limited hours even more, opening at 6 AM on Saturday and Sunday. To add insult to injury, the staff can't be bothered to show up on time to open the club at 5/6 AM. If you are someone who works on a tight schedule and needs to start your workout right at 5 or 6 AM, avoid this place! Clearly the staff has no respect for anyone else's time and I've lost count of how many times I've driven up within 10-15 minutes after "opening time" to see a group of people waiting outside.I will probably let my membership expire because of this issue, why pay ANY amount of money just to find yourself sitting in your car waiting for someone to unlock the door?

Gym was fine. Equipment good. I have been going to 24 Hour for decades and most are closing. There are some left, but the cleanliness is lacking at the gym. The locker rooms are Never kept clean. I don't think the staff wants to clean them. Is there a Night Crew that cleans 1 time a day? This is not enough obviously. Look at the photos.If you are a lifetime member, such as I am, it is a good deal. If you are looking for a gym to join or renew, I would not suggest it.

24hr fitness still only open till 9pm... They keep using COVID as the excuse but seriously, I dont think thats the case because its not like they enforce the mask rule on premises or have staff walking around cleaning equipment regularly. Also the pool is still open and thats a great place to transmit COVID. More like a 2.5 star. Not the worst but not the best. Not sure when or how often the floor is cleaned.They have plenty of cardio and weight equipment including 2 squat racks which is good but not great because they also happen to be facing each other. That can be awkward when someone else is using it. However this equipment is so popular that really you are lucky to be able to find it free when you go. I've been at all hours of the day from mid day to up untill closing and its very rarely ever not busy. I would try early morning but I'm too lazy and just not a morning person, lol. On some occasions I have found I need to wait for the free weights. What I love is its location - its very close to where I live and a HEB so I can grab groceries if needed. Also they have a pool which is great and its a person per lane. Classes are great too. Well attended but not crowded.

Wow this gym is amazing!!!! Sauna, steam room, indoor pool, with hot tub, more rooms were you can exercise. But what really beats this gym than all the others is their employees. And manager. They are always helping always have answers and always dedicated to their work. I am so glad I gave this gym a try now I'm here to stay.