24 Hour Fitness

I've been lifting weights here for about 9 months now and I absolutely love that they have a lot of machines and free weights to accommodate my weightlifting needs. The staff are nice and friendly, and members are helpful and not judgmental. I also love their classes, specifically Zumba (Honey rocks!) ❤

I was looking forward to checking out 24 hour fitness and seeing what they had to offer as I'm a traveling professional. While looking at fitness center options in the area, I noticed a promotion for a free week trial so I submitted my info and was looking forward to the week. Maybe less than an hour later, JD was texting me while I was busy doing other things asking me why I wanted to try for a week. I told him because that's what I was offered by the promotion and he denied access to the club. This behavior was entirely unprofessional and should not be tolerated by 24 hour fitness or other patrons looking for a facility in the area. Management / Corporate please take notice that this employee is steering customers away from this location. He's more than likely poking his nose in other patrons business creating an unwelcoming and uncomfortable environment.

Locker rooms and restrooms are disgustingly dirty and manky. Funny that a gym called 24 Hour Fitness is closed 8 hours per day. Don't waste time with trainers. Oh, better keep valuables with you at all times. Lockers get broken into.

the design and cleanliness of the facility is on par with third world soviet union. real talk - the lockers rooms and showers are not cleaned - fact.try to ask questions, provide feedback, or cancel your membership. good luck. if someone on-site does take time to speak with you or pick up the phone, there answer to everything is - “corporate can help you with that, here’s the number.” go ahead and call ALL the numbers - no one will pick up - for months.Don’t waste your money on the trainers - even if they don’t cancel your session last minute, the sessions themselves are a waste if you have basic fitness knowledge.And of course the ever ironic 24 hour fitness closing by 9p is pathetic.

Facilities much nicer than the Hancock location. Visited here due to snow closure of my usual gym (not 24 hr usually). I'd make 24 hr my permanent gym if the hours were better than the other chain I'm using in town. Both say they are 24 hour but neither is all year with the excuse of Covid. Not sure if that is a valid excuse at this point in time. Maybe initially when we didn't know anything in the first few months.

The environment is great! It’s always nice seeing Stephanie, Candace, and Gabriel who are so welcoming! I have conversations with them at times and I always feel more motivated to be there. Such a great team and it’s always clean! Definitely one of my favorite gyms!

Great Gym, I was a member at a previous gym and had to cancel my membership because I moved and 24 hour fitness was more convenient for me now. I’ve now been a member for over two years and I’ve had my ups and downs but I will say now that all my negative experiences I had were changed into positive ones. I saw an incident with one of the caregivers at the kids club but they later hired a lot of wonderful and loving ladies. I also had a previous not so good experience with some personal trainers but again, they hired new trainers and I’m now working with Ian H. I have to say he definitely made me change my mind about personal trainers. I was a bit hesitant about inquiring the services of another trainer (especially at the same gym) but he has proven himself to be really trustworthy and incredibly understanding. I’ve done a few sessions with him and out of the 3 previous trainers I’ve worked with he has definitely shown genuine interest in trying to help me reach my goals. He is always so understanding of my hectic schedule and willing to accommodate his schedule to help me stay on track. He’s is also amazing at answering all the questions I may have and is in such a great mood!

I was going to open a account with them but they lost me and a few others I recommended to them. I wanted to try the 3 day pass today and get the membership right after but I see they still all about getting money out of people . Even through this COVID-19 . Some people lost their jobs and still want to be able to work out . You can only live in Austin to get the free 3 day pass and I live right on the outside of Austin so they denied me . This the only gym that was close But they obviously don’t care about people nor getting new service. I asked a employee why they charging people for a free day through this pandemic and he couldn’t even answer me

I walk in the gym around 6 and the Spanish lady up front was like we clean until 7 and then you can come in . Around 6:40-6:6:50 she lets a white lady in without telling me I can come in since I have been waiting . The other kid is just up front to take up space. Zero professionalism and I will never return to the gym . Its funny how out of everyone it would be a cleaner acting like she owns the chain. I'm a 6 figure black man so I think she was unaware of who she was dealing with . Any manager that reads this and tries to weave around it to protect the club needs to instead exercise disciplinary action .

I had the same issue like other people having issues canceling membership. 24 Hour cancellation process is there but not there because none of links I got from the automated email response works.@ 24 hour fitness, Is this 24 hours fitness strategy for the club member not to cancel or place a hold on their accounts? So unprofessional!! want my recent charge to be reversed, and my membership to be cancelled. Here are the reasons 24 hours should not charge me, and I want my membership to be canceled.I was never notified of this charge to be made nor provided my consentMy club number is 00682, which is one of the closed locations. I will not be able to travel to the other two locations in Austin currently open with restrictions due to transportation issues.I joined the 24 hours fitness club program to access Group Exercise. You do not offer Group Exercise at this time. Other gyms offer with the new process in place. Your program provide less than the half of services all members are charged 100%. Your websites does not work, and keep showing the error message.Also, where can members find the form related to your comment " You can also mail in your cancel request to P.O. Box 787, Carlsbad, CA 92018, Attn: Cancel Dept." because I searched for it and then I could not find.