Gold's Gym Austin Downtown

I don’t come to the location often, but today I stopped by while working in the area. I was told I’d have to upgrade my membership to enter because this location is “a level 3” gym as of December 2022 - something I have never been told at any Golds. I let the manager Benjamin know that this was my first time being made aware of this and asked politely if I could still workout considering I have been a Golds member for years now and already had some pre-workout supplements. He mentioned I could upgrade for a $1 charge plus another $8 monthly. Since I don’t go to this location often I said that wouldn’t be necessary but that if I could still workout for the day being a loyal member and not knowing this change. He then proceeded to insinuate that since I’ve already “snuck in under the radar twice” that I he wouldn’t allow it. Which offended me immensely considering I always check in at the desk and never intend to be “under the radar”. I pressed that I was just there for the day and didn’t need to upgrade but would love to be accommodated for just the day, being a member for so long. In which he said that if I “can’t afford it then he can’t let me in”. Incredibly rude and disrespectful. Complete lack of appreciation for my membership and loyalty, I’ve never felt so unimportant to a business. I would steer clear of this location unless you can “afford it”.

Great gym for anyone traveling, went to 3 different gyms during my stay and this one was overall best for dropping in. Just a weird set up and avoid peak hours.

My flight was canceled due to bad weather so I went 4 days in a row to this GYM.It's well equipped, well in order and has a very kind and welcoming staff.Special thanks to Julia!Looking forward to visit again.

This is a good downtown gym with friendly staff. The layout here is a little small and oddly shaped as there are machines on three different floors. Also this gym gets particularly busy, especially around 5-9pm. Overall it is a good gym and I would recommend it especially for the price.

Jake Ventura was so helpful.I called to cancel a membership due to medical reasons, and all though he couldn’t help me directly, he pointed me in the direction of who could, and was extremely polite. I called initially frustrated and by the end of the call i was laughing and felt overall much better about the situation.Thanks Jake!

Deceptive payment agreements. Watch out if you ask for the towel because even if you quit your membership on time they will charge you for the towel twice since its apparently separate. They also purposely do not mention that you can pay 12 instead of 20 to deal with that situation at the beginning.

Smaller than I expected for a downtown gym. Lots of stairs/levels like an Escher drawing. There were maybe 2-3 adjustable benches by the dumbbells and not much other equipment. Everything felt jammed together due to limited space. Could probably get a similar workout at a hotel gym, but it’s fine if you’re in the area and want a quick cardio session and shower.

Ridiculously crowded with shady business practices.The gym is nice for a reasonable price in my opinion, but holy cow is this place crowded. I had to quit because every time I worked out I spent more time waiting for equipment to open up than actually working out.About that, this company *will not let you quit*. I called them both locally and their corporate line, and they literally refuse to let you quit. I then blocked them from charging my credit card and moved on with my life. They followed that up by selling >$200 of "debt" to a debt collector who is now harassing me. Good luck collecting that Gold's. What a terrible company.

Super busy so it's hard to get a good workout in. Also the amount of homeless people crowded around the entrance made me not feel safe to go there, showers super duty, the personal trainers when they are in the training session are on the phone. and they also charge parking

Personal trainers here are trash. Brett asked me to pay $1000 for training sessions. Definitely find a better place to work out. They will charge you if you can't make it to a session and just don't waste your time. Super trash manager as well. They told me parking was included. then they told me parking was $5 a month. Then they told me I have to verify my parking every time I leave otherwise they charge you another 5$ lol what.