Gold's Gym Austin South

Had the worst experience with cancellation. I went in during January to cancel my membership. First of all, even though I paid a month in advance when I started my membership, I was told that I would be charged one full billing cycle again and that my payment in advance was only good after I paid another billing cycle. Fine, paid it, but then I was charged again the following month. I called the gold's gym and spoke to the manager emailed my cancellation contract and still did not hear back from her. When am I going to get my refund? You guys have the worst cancellation methods.

I'm a current member here. I chose it bc it's the closest gym to my apt. This place definitely needs a "face lift". It smells old and dirty. A few weeks ago there was a huge smashed roach with its guts squirted out on the floor in front of the stairs that was there when I got there and still there when I left. Yuck! There's alot of broken machines with signs on them. They get fixed then the signs come back up. Their fans are dusty and the women's scale is broken. When I signed up last year I added a trainer. I never got my full training sessions in before I canceled the training help. I didn't even get my 360 body scan update. This place is just pretty run down and I'm not liking the new change from 24 hrs to regular hours. I'm about to cancel my membership and drive a few more blocks to either Lifetime or 24 hr fitness.

This location of Golds is O.K. It is definitely an older location, and relatively cleanly. I have put my phone down on the floor numerous times and it has attracted a hefty amount of dust on it. If you are looking for a cardio focused gym, this might not be the one for you. Most of the treadmills and machines are either non-working or very outdated. In terms of the weights, this gym has a squat rack and also a deadlifting area, which is great. There are a lot of machines and it is pretty crowded on the weekend, but nothing TOO crazy. Locker rooms are alright.

I've been a member at this gym for almost 8 years. I've also had memberships at nearby gyms and I've kept this membership based on the following:1) cleanliness2) parking availability3) variety of group classes4) reasonable membership fees5) good childcare.6) I've never had to wait for a machine.

This gym is overall welcoming. From the outside it doesn't appear to be much but once you get inside it provides the necessary accommodations. The front desk is usually staffed by a worker who greets you and actually makes you feel like they're excited you're there. Any of the Gold's Gym staff are usually willing to help you with most requests if you ask. The free weight section is usually busy but not to the point where you can't do what you need to do. They have a large amount of cardio machines, as well as the cardio cinema, if that's what you're looking for. The only downside is a small sauna that is co-ed, but there have only been a handful of times that I could not use it because it was too crowded.

I have been to many gyms in my life and this has to be the worst gym I have ever experienced. I have been with Gold's several times in the past without any problems but this particular location is really detrimental to Gold's reputation. Be careful when you sign up at this location because I specifically asked not to be in any form of contract because in a few months I was no longer going to live in the area. The salesman assured me that they no longer had contracts, I only had to pay monthly, and could cancel the next month if i wanted to without any fees. A few months later I canceled in Jan and have been charged every month since then. Every time I called to speak to manager he was in a "conference call". Nobody has that many conference calls working at a gym. Later on, a guy at the front desk finally pulled up my information and explained that the salesman (that no longer works there) did indeed enter me into a contract for a year which means he intentionally lied to me when i specifically told him I would not sign up if there was a contract involved. After a little research, you can easily see that this location has a reputation for lying, losing paperwork, stealing money, not returning calls, and making it almost impossible for members to cancel services. Not to mention old worn out equipment and horrible customer service on many levels. Do not sign up at this location or Gold's in general its just a name brand. Many other gyms provide much better services and equipment.

One of the better golds around town, they've recently added some new machines including some step masters. Certain other equipment is still neglected like the rowers. Bathrooms could be freshened up more frequently but given the price point of golds and all that it's pretty typical. Tends to be less packed than golds downtown and on Ben White.

My favorite Golds gym in South Austin. Its big, clean, and in a great location. However, the staff has been rude on several occasions. I went to take my girlfriend, so she could check it out and they would not allow her access unless she paid $20. They were so rude about it, and turns out they had a free "buddy" promotion going on at the time too. It was a very unnecessary situation when they could have just let us in.

I have been a member of Gold's Gym, attending this location, for 7 years. I always have paid a year at a time and although the gym itself isn't that great, I (like others have mentioned) love the group classes. I have really enjoyed Kelly, Megan and Leslie. However, in February of 2016, I had my 4th baby. I didn't even attempt to come back until May of 2016 and after that point, my attendance was sporadic. In the fall, I stopped going altogether because they dropped the only morning class I could attend (due to my baby's nap schedule). In January of 2017, I started attending sporadically once again, but there were entire months when I didn't come.The trouble is that in this time when my attendance was non-existent to sporadic, they were enrolling member children. Anyone who didn't enroll their kids (or new members) would have to pay a fee of $12/child per month! Unfortunately, I missed the enrollment period. They claim that Gold's corporate emailed all members to let them know of the change, however, I did not receive any such email. When I was told I would have to start paying the fee, I tried to explain my situation to the GM. I don't know if he was sympathetic or not, but he said he couldn't help me. He claims that he filed a request for an exemption for me with Gold's corporate and was rejected. I also emailed and messaged (on FB) Gold's Gym and was met with the same response. So even though I have been a member in good standing for 7 years and was a member during the enrollment time, they were unwilling to extend a little grace for me and allow me to be grandfathered in along with other members. I had simply been absent and had missed the opportunity to enroll! Had I known that I needed to enroll my kids or face a stiff fine, I would've done it in a heartbeat.I've been appalled with Gold's customer service at all levels of this process. From the people at the front desk who never told me that I needed to register my kids, to the GM (Nick) and his indifference, to the lack of understanding in their non-existent customer care department.... Gold's does not care about taking care of its members. It's clear to me that they are more interested in their bottom line, and when you can bring in new members who have to pay $12/per child per month, I understand why! After fighting this in every avenue available to me, I have finally conceded and joined the YMCA. Their monthly fee for me an my kids is less than what Gold's wanted me to pay and the facility is MUCH nicer. I would've stayed a loyal Gold's member for 7 more years, but it's clear that customer care is at the bottom of their priorities. Shame.

Got a free membership with our new health plan. We started attending the Silver Sneakers exercise class which is from noon to one, Monday through Friday, included in the membership. Fun, excellent workout, easy to adjust your own pace and effort and the instructors encourage you to do that. Equipment -- light weights, rubber straps, balls, chairs -- is supplied each class. Weights come in 1 pound, 2 lb., 3 lb., and 4 lb. sizes. The rubber straps also come in four strengths. You just need to bring yourself and your own water.Easy to see from William Cannon, easy to get to and easy to leave, plenty of parking.