Gold's Gym Austin South Central

Over the last month I've had several bad experiences but today was it. One of the members throws up in a basket instead of going to the bathroom to throw up . This same member then leaves the basket in a corner and doesn't say anything . It's enough that the men's locker room smells Everytime I've been in there this past month but now the workout area smells like puke.The staff at the front are not any better. A female staff member threatened to have my vehicle towed from a handicap spot. I even explained to her that I had disabled veteran plates that allowed me to park there but she did not care.I plan on stopping my membership to this gym and going somewhere else. Don't waste tour money on this gym.

Worst customer service iv ever had. Kids club is always full or they leave early. Equipment is subpar. And it's never there fault. I moved recently and even if you call to cancel 30 days ahead they will still charge you. So there is two months in total that I have to pay and I cant even go to a gold gym. The GM Sunny was no help either you would think they would care about customer satisfaction but ben white location has made me decide to find a new gym even though i have always used golds gym before this location, for years. I dont know what to say other than it leaves a bad taste in your mouth, and for your money there are better gyms.It's sad when the best customer service is only responding after you put a review up just look at all them on this page.

THIS GYM WILL NOT BEND TO THE FINE PRINT. When i signed up, I was informed that after 3 months i would not be liable to make payments. I would have to come in to pay monthly. I emailed the GM to make sure this was correct thinking she canceled the membership for me. I still got charged another month. I was fine paying the third month regardless of moving away however Paying for an extra 4th month of services I am not able to use is ridiculous. The do not care about their customers at all.The staff at the front desk was rude half the time, and the kids club had a wait of 30- 1hr even though it is an additional cost. Sometimes the kids club would close early because they " just decided to close early" per the rude guy at the front desk.Machines are always out of order, its too small with a high volume of customers.DON'T waste your time at this location. The one downtown is better.

Equipment missing. You have to look around for an barbell for 3 machines. Checked squat racks for extras before posting. Dumbells are missing (pair). They have maintanece mopping during the day. Gym has gone downhill these couple of months.

They just remodeled this place so it has a fresh updated feel to it. Parking is so-so. Staff is always friendly when I scan my badge. Equipment is ok. They have 3 squat racks, 4 flat benches, 3 smith machines and 1 power lifting station. Locker rooms are always clean.

Terrible Customer Service and inconsistent knowledge and application of policy. I have been a loyal member since 1997. I pay my membership annually in advance. This year I got my 12 and 11 year old son and daughter a membership where I pay monthly. The payment for current month had not been paid for my kids membership because my bank card number changed. I asked nicely to wait until tomorrow to clear up. I was not allowed to workout being told since it was a family plan that I personally could not workout. This makes no sense to me. I have prepaid for the year. I shouldn't be denied access. This is ridiculous!

I workout here about 3-4 times a week and I love it. They have any machine that you would need for any type of workout. I am currently working with the personal trainer Sebastian and he is awesome. Extremely knowledgeable, patient, and helpful. I am working out with him one day a week but he gave me a workout plan to stick to and I feel great. He understands my goals and is helping me to achieve them as fast as possible while keeping my general health and well being in mind. Not to mention he is incredibly nice and just a cool guy to talk to.

Really pathetic experience ever! It was my first day at this branch and I've been a member of golds gym for more than 9 months now. Someone broke into my locker and took my wallet. There was no person there to even help me out. The guy at the front desk showed up after 10 minutes. The staff didn't even helped me out while I was in a mess. These people have no customer curtesy. I'm done with this gym for now. Bye bye golds!

I really enjoy this gym!!! It's easy access off 71. Gym is packed with equipment, staff is welcoming always, lastly the staff works efficiently at keeping it Clean. Rarely broken equipment. Gold's offers multiple plans and at a reasonable price. I've been a member since 2013 and it since now is a part of my new life style. I also love that golds is a national chain and I am able to use my membership when I travel across the states.

I've had nothing but good experiences at Gold's on Ben White. It's not fancy, although they have some really advanced systems I've not progressed to yet. It has a large variety of equipment to train all ways. The staff is always friendly and helpful. I had no previous experience with gym workouts and got a trainer from the start: the guided workouts are ideal for me, and I have progressed at a rapid and safe rate, far beyond what I could have done on my own.