Orangetheory Fitness

In my experience, worth every penny to be guaranteed a tough work out rather than puttering around a traditional gym trying to figure out what machine to use. The staff here are so personable and inclusive. Clean and well maintained studio

Love OTF! Great workout with awesome results. I always feel amazing after a workout there! The arboretum studio is in a convenient location with lots of parking, the studio is always clean and well run. I love that they have so many class times, I can always find one that works with my schedule. The front desk is friendly and helpful, the music is fun and the coaches are top notch.

I recently had a very bad experience at this gym. About a month back, I showed up for my 5:30 pm workout 8 minutes late (5:38 pm). I get out of work at 5:00 pm and fight through traffic hour to make my class, but on this day, it was raining pretty bad and traffic conditions were worse than normal. Anyway, I arrive late and the class, which is usually pretty full, was near empty. I go to the counter to select my rower/treadmill, and Kyler, the assistant manager of the studio, informs me that I will not be able to take the class due to being over the 5 minute mark. I tell him I'm sorry for my tardiness and try to explain the traffic conditions, but he informs me that this rule is in place to protect my safety and he cannot let me in. I respect rules, so even though it was a little bit of an inconvenience, I accept his offer to put me in the next class and "not charge me a cancellation fee" for the 5:30 class (he said this as if he were doing me a favor).I'm about to go to my car to wait for the next hour and fifteen minutes, when another member walks in holding a birthday gift. I head to the bathroom real quick as she approaches the counter. When I come out, I see her leaving and another staff member is next to Kyler. She asks Kyler why he didn't let the member who brought the gift into the class and he responds saying, "I couldn't because I had just told another lady she couldn't come in because she was late." He said nothing about the 5 minute rule.I still didn't say anything, even though at this point I did feel slighted. Fast forward to yesterday evening, 9/29/2022. I was in my 5:30 pm class on the treadmill. 15 minutes into the class, a girl walks in. I see her approach the counter which is being attended by Kyler. She chooses her treadmill and (again, this is FIFTEEN minutes into class) she walks into the gym area and gets on her treadmill.I'm sorry, but this is too much for me. I approach Kyler and ask him about the 5 minute rule. I ask him why he gets to choose who has to follow it and who doesn't? I ask him if it's his personal decision? He says she apologized to him, so he let her in. I reminded him I too apologized and explained my situation, but in my case, that didn't seem to matter. He says he's sorry, and that was it.I do not think this type of behavior is acceptable, and I don't know what was wrong with me that made Kyler decide that I couldn't be allowed in even after I explained my struggle to get there; but, this other girl who arrives 15 minutes late is happily accepted in? I feel insulted and like I did something wrong to be reprimanded when someone else was able to just waltz in so much later than me.Kyler was extremely rude to me. Keeping up with my OrangeTheory membership dues is hard enough for me. But I do it because I care about my health - both mental and physical. Kyler has negatively affected the former and I feel his behavior towards me should be addressed.

I have been a member since January of 2019 and I love this place. Staff are very friendly and nice. Anthony is the Studio Manager and very friendly and customer service oriented. Bianca, Carlos help with the front desk and are very professional and kind. The coaches are awesome. J2, Liz, Kristine, Morgan are my favorites. Good place and good guys. I just hope they don’t change. I will be happy to recommend this place to anyone.

New year, new me. Lot's of people say it. I've said it several times myself. This year had to be different. I decided I needed a village to help me achieve my goals and I found it. The coaches, staff and other members are the difference maker at OTF. Your pace, not a race. I'm still at it and getting stronger, improving my balance and feeling better.

Like what OTF said” The hardest part of our workouts is showing up”, that’s exactly for me. Orange helped me stepped out of my house. Also I felt so encouraged during the workout. Love the staff in arboretum location. They are so nice, patiently and helpful. I’m new to workouts and not a English speaker, but they make me feel that’s not a problem. Definitely would recommend OTF to my friends!

I love orange theory, but I highly do NOT recommend the this location (Arbor Town Sq), only because there is something super odd going on. This location can't seem to keep a single coach, besides the head coach Kassidy. Every week, there seems to be 2-3 totally new coaches from different studios subbing in, or sometimes a new coach will start at this location and then leave 2-3 weeks after starting! Smells fishy and it might be just terrible management treating the coaches super poorly since they can't seem to keep more than one coach. Also, none of the reasoning for why coaches keep constantly leaving is ever communicated to any of the members. All we're told is "Ashley is leaving to work at a different studio!", but as members we would all love some transparency on what is going on, staffing wise. I feel incredibly disconnected from all of the coaches because it is likely I will only see them once or a few times and they will disappear. The Studio Manager even left a few months ago, and even the SA's are being replaced constantly! So weird. I would choose pretty much any other location. We would love some transparency!

I’ve only been to a couple of workouts at this location but so far everyone has been really nice and the vibe is great. The coaches are willing to listen to questions or make accommodations for different workouts. Also I really enjoy the music that is played.

This studio is my home away from home. Thanks to Orangetheory, especially Kelsi (studio manager) and the coaches here, I am healthier, stronger, thinner, and most importantly, happier than I have been in 15 years. This location has stellar communication and always answers calls, texts, and emails same day. The staff are always willing to help no matter the situation.Orangetheory's method makes working out fun. I am a trained dancer, who has been injured for a long time. They have helped me to get to a place and I am finally back in the studio.I had always thought I hated traditional exercise, but the music, coach energy, and the workouts make me enjoy the experience. I love that I don't have to try to figure out what to do each day, how many reps, when to ramp up and when to slow down. I especially love the tracking system, watching your heartrate to know when to push and when to pull back is a gift. Its also exciting to watch your calorie burn through out the class. The coaches also provide modified options for each exercise more or less intense and/or to accommodate for injuries.If you have worked out your whole life, or never set foot in a gym, Orangetheory is a wonderful place to reach your personal goals. No one judges you and people of all levels workout together and support each other. It is a perfect place to unplug and have time for introspection, one hour just for you.Pictured: One of my favorite coaches and me last year celebrating of the completion of my 50th class!

tl;dr: Orange Theory wrongfully charged my credit card for two months of membership despite repeated assurance that my membership was frozen.The full story: My membership to Orange Theory was automatically frozen on March 16, 2020 due to Covid-19. On May 18, I requested via email that I would like to extend my membership freeze indefinitely, and they confirmed, via email (Anthony Santo, the senior studio manager), that they would continue a freeze on my account for three months, and that we would revisit my membership at the end of those three months. I did not have to fill out paperwork to continue my membership freeze.On July 28, 2020, I got a call from Orange Theory with a special offer to return to the studio with free classes to see how they were handling problems with the coronavirus. I declined, and told them I would like to continue my freeze indefinitely, likely well into 2021. They verbally told me they understood my decision, and would continue my freeze until I said otherwise. I specifically asked whether I would be billed in the interim, and they said no. No cancellation paperwork was mentioned.In late-October, I was reviewing my credit card statements and found that I had been billed my monthly membership on October 4, and September 4 ($99 each month). Immediately, I called the branch to request a refund. They let me know that because they had no paperwork supporting my indefinite membership freeze, the refund request would have to be sent to the CEO. In the meantime, I signed an Orange Theory-provided e-document to affirm my membership cancellation.On November 4, I got a call from someone at Orange Theory letting me know that the CEO (Dave Long) had declined my request for a refund, citing the lack of paperwork supporting my request, despite the fact that I was not given paperwork, nor would I have any way to know that paperwork was necessary since my previous membership freeze was approved via a conversational email.I filed a complaint with the BBB, to which OT hasn't yet replied one month later. I still have not received a refund.I hate to post something like this, never have before, and I know that this is not the branch employees' faults so much as that of a really rotten corporate structure that over-expanded itself at the exact wrong time. And the truth is, I really liked OT exercises pre-pandemic, and I know they must be hurting, and that they have tons of employees who depend on their branches remaining open, but at the end of the day my sympathies fall apart when a faceless corporation straight up steals $200 from me while I was unemployed.Anyone still reading, just get a Peloton membership for the same monthly price instead.