Orangetheory Fitness

Be warned! They will raise your membership cost without agreement and if you need to cancel they will remand a 30 day “notification” — which is NOT a 30 day cancellation. Only after 30 days of you canceling will they start the clock to end the membership.I used to love OTF. Now I kind of hate them. Diabolical.

I have been going go OTF for around 6 years. I have always been happy many of the wonderful coaches.I am, however, not happy with the cooperation. My membership sneaked up to almost $200 monthly in January. I absolutely don’t believe that the coaches received a jump in pay in line with this increase in membership fees.Due to an unforeseen family situation, I am unable to continue attending classes at OTF for the foreseeable future. I asked to cancel my membership, but have been told that a month’s notice is required. This essentially means I need to pay $200 for a month I won’t be able to take classes.It’s almost impossible to reach staff by phone at this point ever since I initially communicated that I want to cancel. I drove to the studio today and was told that an area supervisor would reach out by 6pm . I have heard nothing! I had been calling each day to talk to someone since Friday!I was hoping to return to OTF in November or December once I am able to, but I will absolutely make sure to find a different option.I previously recommended OTF to many friends who ended up joining. Based on my experience the past few days, I would dissuade people from getting roped into this!

This place is horrible with a rude staff. They don't provide information on how they operate and how to schedule sessions. After you pay, if don't use their APP, which is not available for people that has App Store from outside the US, they don't allow you to join classes when you want. And so you pay and can't attend classes, which is ridiculous. And they refuse to refund. STAY AWAY FROM THIS PLACE. They are not trustworthy.

If your ready to get into shape, this place will do it.

Hands down the best gym in Texas! I’ll be 50 in a few months and I’m close to breaking a 6 minute mile. Did I mention I’m 6’3” 250lb?? Lol. Seriously life changing results! Amazing staff and coaches !!

I’ve been to the best OTFs and then to this place. This place made me realize not every OTF works the same way.1. Cancellation : cancellation process is made as difficult as possible here. On the contrary membership registration is just a signature away🤷🏻‍♀️. They made me follow up for 2 weeks about this(I’ve cancelled under 30 days money back guarantee- if you’re in the same period, use that)2. Ambiguity: I’ve checked with 2 other branches of OTF and both offered promotion for heart rate monitor(purchase heart rate monitor for free second month membership) during last 2 weeks of March. This place did not even tried to share the information when I explicitly asked about the promotion. Why wouldn’t all the branches under one franchise have same rules/promotional offers?3. Front Desk: Frontdesk here is SELECTIVELY friendly . I’ve always sensed I don’t want to help you/ I don’t want to greet you/ I don’t to smile at you kind of attitude from them. This branch front desk doesn’t care about your experience.

I am 3 months into my membership and apart from feeling a little stronger everyday, I love how welcoming and personalized everything feels here. The coaches all already know my nickname, the managers chitchat with me about school or whatever is going on, and on my birthday they said hbd as soon as I walked in the door and sang the song after class 🤧😭🥳 Such a great, positive place to workout!

This is a SCAM show. They told me to come to the site to try the session. They said it’s free and they charged me $30.I did attend and go to their site but still they are not dropping the $30 fee.I find this to be a SCAM. RUN!

Great coaches. Great workouts! I love the community feel! Everyone is friendly and supportive of one another! It becomes an addiction! 😄 …

The coaches are knowledgeable and friendly. I love the energy of the dynamic workouts. I love the flexibility of cardio options, including the rowers. Most of all, I love the community. I am a stay at home mom and even if I don’t speak to anyone, I enjoy the adult time that Orangetheory provides.