Crunch Fitness - Avondale

I really like the layout of the gym. It's not over crowded and they offer a variety of ways to get your work out in. Everything looks new , clean and well kept. Viviana helped me and she is super awesome!

THIS PLACE WILL CHARGE YOU EVEN AFTER YOU CANCEL!!! I had canceled my membership and was still getting charged and then they sent it to collections!!So I went down to the gym and spoke with Josh Buon and explained to him how I had canceled it out and I was still getting charged.I was visibly upset and mentioned taking legal action. Then he told me that he was going to call the collection agency ABC financial and get it canceled out. He then gave me his personal cell phone number and told me to call him in an hour. I called and no answer. Been trying to call have left messages and no answer. So now Crunch fitness pops up on my credit report! $244 is what they ran up the bill too. What’s worse? I NEVER USED THEIR SERVICES BECAUSE I CANCELED BEFORE THEY EVEN HAD THIS LOCATION 100% READY!!! So now I’m going to leave this same review on all of their locations and report them to the bbb and hope that you reconsider this gym based off of how unethical they are. I had this experience on the bell road location in Phoenix Arizona.

I had a membership at the You Fit off the 101 on Camelback rd. During covid You Fit was temporary closed. I was able to get in and talk to the workers there. I froze my account because at the time all gyms were closed. Then a few months later Youfit closed permanently. This was over a year ago and this month fees were deducted out of my bank account from Crunch Fitness. I called Crunch Fitness about the fees since I never signed up or never step foot in the place. I was told that Youfit accounts were sold to Crunch Fitness. I told I'm not or never had any interest of going to Crunch Fitness and want these fees to be returned and stop I was told to send an email to the manager of Crunch Fitness which I did. This was a few days ago but I haven't received an email back from them. Now I'm reading many reviews and see many others have been going through the same thing but with much worse results. So now I really worried and ready to call my bank to dispute the charges and file a complaint with the BBB and maybe even call 3 on your side.

Cancelled membership when they reopened gyms in the State. Like June or July. They stopped payment at that time. Now they charged my $21.00 for membership on Decemeber 27th. Went in to get them to make sure that membership was canceled and refund the account. After 10 minutes. Came out of gym still with 21.00 charge and them saying they need to review cancelations. Stay away from Gym. They are not professional and since they are hurting for money due to Covid. They will do what ever they can to keep your money.

Buyer beware. This gym is a scam. Your cost will go up without notice. If you do not cancel within 10 days of the do date they will charge you for the next month and even if you sign the computer that you are cancelling you will not be cancelled until you speak to a manager. They will tell you a manager is going to call you but never will instead they will continue to charge you until you manage to find a manager (who only works mom-fri select days since today is Friday and guess what? Still no manager as well as select hours) do yourself a favor and avoid this gym at all COSTS.

My member ship move to this place from you fit. I cancelled my membership and kept the receipt. Even after my cancellation date I was still getting charge on my account. I brought it to their attention a month ago and I still have not gotten a refund. I emailed the owner Warren but I have not received a respoce nor has my issue been resolved. I have gone twice to the place with no help. If they treat me like this I wonder how they can treat their members.

My membership was tranferred from YouFit to Crunch without my authorization and when i wasnt even in Arizona at the time. They gave my bank account info to Crunch Fitness and they started withdrawing money out of my account 5 months before i realized it. A few weeks ago i went into Crunch to cancel and speek to a manager. He was not there and the front deak attendant assured me he would pass my message on to the manager and they would cancel my account. 4 days later i called the gym again to make sure it was taken care of and they told me it was. Still NO CALL from the gym manager. 2 days later i received a bank notification of a returned ach from Crunch fitness for trying to collect monthly membership dues after they said they cancelled my account. That cost me $40 in bank fees on top of the $19.99 they took.. What kind of company takes from members without permission and then doesn't return the money when people are having a tough enough time as it is this last year !! DONT GO TO CRUNCH FITNESS THEY ARE LIARS!

Started off good and then got to the point where all the machines were taken. Had to go a certain time to get a good workout in. Not enough machines and had to wait to long that made my workouts longer. Tried to cancel and they gave me the runaround and kept charging my account. Had to call my bank and complain and block them from charging me. Because their new policy was to go in person and have a manager cancel. Lol on their schedule. Lol

I’m having troubles with this gym. I cancelled my membership right before the pandemic hit and they said they cancelled it. Afterwards I got a paper in the mail saying they were waiting for my payment and so my mother and I went down to the gym to have it corrected and they CHARGED US the amount to cancel the membership. I didn’t think much of it until we got the paper again in the mail and they said it wasn’t their problem but that they made sure it was cancelled… now I got a paper in the mail that said I owe 296.16!!! I am very upset that they tell us one thing and do another. I need this to be clarified and not be charged for something that was not under my control.

Stay far away from any crunch fitness.Their shady business dealings and how they sign people up is the worst of the worst.They sign you up for a $5 teeshirt but 2 months later your card is charged for 6 month premium gym membership without signing any documents.Their recruiters were outside walmart on camelback and 101, for days, signing people up giving out $5 shirts charging peoples cards.Then when you inquire about them charging the card(2 months after getting a t-shirt) and attempting to resolve, they give you the runaround saying it's your fault. I even tried disputing the charges with my bank and they declined it.Got charged a TON of money by a gym I've never even stepped foot in.They refuse to help too, or comment on any reviews regarding this shady sign up process. I'm sure somebody will comment on this just to save face though!