Crunch Fitness - Avondale

I canceled my membership back in May 2020. I got a call that I had the remaining balance in November 2020. I went to the place to take care. I showed them that I paid for everything for cancellation. They said it's all taken care of. I received a letter from the collection company saying that I owe $118. When you canceled the membership, check your credit too!

I like this gym but they are way to excited about not wearing masks. Like we’re still in a pandemic even tho Doug douchey said masks aren’t required.

First of all I went inside to try out just a one day pass to see if I liked it. I had a outta state I.D. So I was denied a ONE DAY free tryout pass. I just moved here a week ago and was looking for a good gym and heard crunch was nearby but instead of letting me try out the gym I got denied now out of all that’s going on these days you would think to let people try your gym but instead you turn them away because of a simple ID that’s definitely not a good way to get business back up a rolling. So I will never recommend Crunch gym to anyone do to the fact that they are so petty about one day trial very bad for business. Went down the street to EOS fitness and they gave me a free 7 day pass without any hassle so yea your gym is wack and I’ll let everyone I know

THE WORST GYM I HAVE EVER DEALT WITH.First the first time we went to work out they insisted my husband and I were not in the system AFTER we had just dropped money to join.had a loud zumba class or something out in the middle of the gym instead of inside the classroom so instead of being able to concentrate we had to listen to this woman on a microphone. We cut our workout short and left.Now I have been trying to cancel our memberships since APRIL! I followed the instructions IN THE CONTRACT THEY PROVIDED. All I've ever heard back is they didn't receive the certified letter which I sent per their instructions which is a lie. Now the manager isn't answering my emails. This is the most unprofessional chain gym I have EVER dealt with.

Love this Gym probably the best one i have been too especially the staff. Prath is an excellent manager. He goes above an beyond. He is professional, funny and kind making sure the members are getting what they pay for. He isn’t pushy about the membership or tries to talk you into unnecessary costs. He is honest, enthusiastic, and wants to make sure members are getting what they pay for. Bryce and Veronica are the best front desk people. Alway greet you by name, ask you how you’re doing. Most gyms once you sign up you’re just a gym member. The entire staff makes you feel like you’re part of the team. Appreciate these guys so much!! Thank you for all you do to make me want to come back everyday.

Thought I had found a great gym with affordable fees, good/clean equipment, and quickly cancelled. This happened November/December, still paying fees, and have proof that I have cancelled and am still getting charged. DO NOT WASTE YOUR HARD EARNED MONEY ON BUSINESSES THAT SCAM YOU LIKE THIS, EVEN REPORTED THEM TO BBB, but of course, NOT A MEMBER.More to add.....under new management, same problem, almost a year later and still no results 😢

I am not really sure how to respond here because I was not a member but this gym purchased my account fictitiously. I had a membership with Youfit in 2012 and cancelled it when my personal trainer moved out of town. I thought it was over until my banking institution told me they had been withdrawing $20.00 per month for 9 years. I contacted both gyms and Crunch fitness recognized the problem but told me I needed to go there in person to cancel the membership but they couldn't refund me any money. They offered me 7 months of use in their gym, no other options. Youfit told me that I needed to contact their administrators but the information was a dead end. Be very careful if you are planning to become a member. In hindsight I wouldn't have given them my banking information. I'm not sure how to proceed with this matter but someone owes me lots of money.

After a year of canceling my membership they still continue to charge my cc for membership dues and report me to collections. Do not sign up for any sort of electronic payment method!!! Management doesn’t follow through with resolution and it continues. Months later they claim to have waived my supposed fees but I still have an outstanding account balance with a collection agency and no documentation in writing from the collection agency or them that this is being removed from my credit report. I have done everything correct to cancel my membership. I went in person 5/2020 and gave 30 notice to cancel then went back 6/2020 to pay final monthly dues which the Avondale location has record of and it’s now 8/2021 and my credit report shows I owe fees that they claim they have waived. Waiving fees I shouldn’t have been charged in the first place hasn’t resolved or addressed the claims they have reported against me to the credit bureau.

I've been going to Crunch Avondale just about since they opened. I absolutely LOVE this gym, and it has only gotten better recently with the change in management.First off, Sabrina (trainer) is absolutely wonderful. She's professional, knowledgeable, and works hard to make sure everyone gets the workout that is best for them individually.Second, the staff is friendly and always helpful - for instance this morning I forgot a mask, and Michael (I think that was his name), after looking for one, offered me one from his personal supply.I'm moving and can no longer work out here, but I'm absolutely going to miss this place! Keep up the great work guys!

Never work out at Crunch before, but I like it alot. Lots of Friendly staff, new equipment and not too crowded. I dig it 💪🏽 …