Merritt Clubs Fort Avenue/Federal Hill

Thanks for the 5-star rating Gil! If you need any assistance at the club, just let our manager Paul know.

The worst establishment I’ve ever worked with. I was a member of Merritt for a year. I am now moving out of state and when I went to cancel my membership, I filled out the form the front desk worker told me to fill out and thought that everything was fine since I had cancelled a month ahead of my one year mark. I never received an email confirming my cancellation so I called and was all of a sudden told I owed for a 13th month. I asked to speak to someone in membership and she tried simply said that those were the terms of my contract. I had the contract in front of me and nothing in it said I owed 13 payments. She couldn’t explain to me why the person who helped me cancel my membership said nothing about it. I asked to speak with a manager to try to resolve the issue and she said he was not in but would call me by COB. Two months later and multiple stops into the gym I never was able to get ahold of the manager. This morning I received a collections notice for a past due bill from Merritt. I immediately called their collections department to try to explain the situation. Alicia, their collections manager, refused to let me speak and threatened to hang up on me every time I spoke up. After being yelled at for 10 minutes I finally agreed to just pay the last bill and cut ties. When I asked if I could send a check (I did not want Merritt having my credit card information after this fiasco) she again said she was going to hang up on me. She could not give me a plausible explanation as to why I could not mail a check. I finally paid the bill and when I asked if she could provide me with any managers information to discuss what had happened she told me “it’s summer, we have hundreds of new customers and are much too busy to speak about this” and hung up the phone. If I could give Merritt a zero, I would. The lack of human decency is appalling.

Excellent customer service thanks to Kim!🫡🙏🏼 …

Love the gym but don't get why it is extra money per month compared to other locations. I understand Canton being more expensive but not the Fort Ave. Could definitely use more class times and availability of different classes offered.

lots of classes and equipment, staff is super friendly and helpful. Met with Bruce to help work on my fitness goals and workout plan and he was super helpful and nice.

I had an amazing experience training from Cliff Miller! He is spectacular and his high energy positive personality makes the workout so much fun!

Great facility, classes, and equipment. A little overpriced for the gym itself but it subsidizes the summer poolside experience which is the best in Baltimore.I never had a bad experience here.

Easy parking lot. Great facility. Really dedicated fitness instructors and a good variety of classes *at multiple convenient times*That last point is something I wish my current gym paid attention to. Seriously, I just moved out of Maryland and didn’t appreciate this place as much as I could have. You got it good with this place

Thanks for the awesome review David. We are glad to here your experience has been 5-star. If you ever need assistance when you visit, please see our manager Paul.

Thanks for the 5-star review Eleanor. We are happy to hear you are enjoying the club. If you ever need assistance when you visit, please see our manager Paul.