Retro Fitness

No wonder why no people in the gym. Half of all the machines are broken and it’s been several months now. Sometimes they don’t even have paper towels at all for weeks, so you have to take your sweat off with toilet paper. It seems like about to be closed permanently. No employees and owner care at all

I was a member for 3 years. Went almost every day. I noticed a gradual decline in this gym over the years. Place is filthy, and cleaning supplies are frequently unavailable. They have multiple bent barbells that messed up my wrist. There is a clock that hasn’t been fixed in over a year. The water fountain was out of order for upwards of a year as well. Cancelling my membership was an unreal experience. They required 2 weeks of advanced notice “just because their computer system is slow”. The front desk staff just shrugged their shoulders and said I would get a call… I never got a call. Bathrooms are disgusting. They constantly reek of feces and the showers take 10 minutes to get warm. Nobody ever cleans them. I couldn’t even bring my girlfriend because she said the place was “too gross”. Probably also why most of the members are men. I can see why women wouldn’t want to be a member. Overall I’m shocked the place stays in business.

I am a long time member of this gym. It use to be very nice here. All machines worked, bathrooms were clean and facial tissues were always stocked. Recently, the gym fails to remain like that. It has been god knows how long that 4 machines have remained unfunctional. There is one near the chest fly machine, a treadmill near the other end and many other machines that have been closed for so so long. Secondly, the bathrooms. The bathrooms are so dirty. The auto-flush mechanism doesn't work anymore which is why people don't even flush and its so disgusting. Thirdly, the facial tissues. The gym seems to have many areas where tissues are available to wipe off sweat but recently, with several machines that dispense tissues, only 1 seems to work which is always on the other end of the building from where i work out.

I’ve been going to this gym for about a year and a half. I’ve been going to gyms for about 10 years, and this is the 5th gym I’ve been a part of. Retro is a great value proposition, especially if you use the guest pass (unlimited uses). I’m primarily a lifter, so I’m usually looking for diversity/selection of equipment in the weight room. This location doesn’t have the greatest selection, but that’s to be expected since it appears Retro is trying to appeal to the broadest audience possible. It still has plenty of choices for a good workout. There’s two squat racks outside of the personal training area, two flat benches, a single decline and incline bench, and one proper deadlift platform. Since one of the squat racks shares the dead lift platform, there can be wait times, but it’s usually not an issue for me. There are only stiff bars which is fine for most people. The dumbbell area gets extremely congested in the back corner of the weight room, and as such, it encourages people to camp out on one of the few adjustable benches to make the most of their time. If it were my decision, based purely off observation, I’d scrap about half the treadmills (never seen that area remotely close to full capacity) and create a separate dumbbell area to balance the weight room congestion.My main complaint, which is why I won’t give higher than 3 stars, is that the water refill station has been broken for over a half a year. I’ve mentioned it to several staff members at the front, who told me they floated it to management and didn’t get a timeline on its repair. If the price of membership was raised and the value proposition was weakened, this alone would push me to cancel my subscription.EDIT: it has been 2 months since I posted my review and the water refill station has been fixed! Bumping my review from 3 to 4 stars.

It is a clean and quiet gym. The staff is great, all of the equipment is properly maintained and in great condition. Highly recommend!

I literally just called there like 3 times and customer representative keeps hanging up on me? Is there something wrong with their phone line? Very Poor Service. If you must go here please call first and if theu dont pick up please go eomewhere else.

When canceling my gym membership before going off to college I had to pay a 40 dollar fee which was not told to me until after I saw the charge 2 hours later appear on my card. Then 5 months into my fall semester I realize I have been getting charged for 30 bucks a month. While being home for Christmas break I went to the gym to bring this to light and they instantly agreed I had been wrongly charged and that a a refund should be issued, which I would need a manager for. I’ve been trying for 2 weeks to get my refund every time I’m downplayed, ignored, or told and incorrect time to call or come talk to a manger. Much better options out there I will not be going back here and I still have not received my refund.

Thankful that I read the comments before signing up I asked for a trial run and tbh i feel like I’m better off with planet fitness and trainer on demand . I used to go to Bally fitness ( the gym that was here before ) and I loved it but this isn’t the same model nor fitness center . Most machines were blocked off and the fee explanations kind of solidified my trip down the street to Ellicott city . Grateful for all the warning reviews !!!

The gym is relatively uncrowded, has a good selection of machinery, and the layout is logical and well-designed. With this being said, many machines are frequently in disrepair, the gym is often dirty with no wipes or spray being available at each station, and the bathrooms hand dryers and soap dispensers rarely work. This lack of sanitization is also reflected in the majority of the staff's indifference to providing a positive experience. In addition, the enclosed area for personal training members only takes up a disproportionate amount of space compared to members utilizing it, and I believe it should be accessible to all members!

You pay for a full month but only get three weeks worth. When canceling 7 days prior, the representative at the front desk confirms that you can still come for the remaining week until your month finishes. The next day, a different front desk representative says you can not continue. So basically, you pay for a month but can only get 3 weeks. If you want to try it out for a month or two, it’s not really worth it. Very disappointing.