Crunch Fitness - Beaverton

Beware of scammers with fitness coach (particularly Dillon Barnard of Beaverton) !!! I just joined crunch fitness last month, June. Upon joining, i asked about receiving a personal trainer. I was given a laminated price list that showed how much trainings were for various sessions groups. Dillon, personal trainer, sat with me for awhile and talked with me about my fitness goals. He said he could definitely help me and that it would not take long at all. As we went over prices on the laminated sheet, I commented on how expensive the rates were, he told me they were running a summer special and he could get me 10 off. The total was approx 450 per 8 sessions. I agreed. At the end of the month, i told Dillon i would not be able to continue with him training me as i would be out of town for half of July and August. At the very least, i was willing to pay a smaller portion and have less sessions. He told me at that point... “no no, you cant, your making so much progress.” He then went on to tell me how he was salary the month before (June) and that he just went to commission. He told me he had not billed any of my previous sessions and that i had sessions piled up. I was surprised And said, thank you. He said dont say anything. Well , i went out of town for a week and when i returned, checked my statement and another 450 had been billed onto my visa. I contacted Dillon immediately. He tried to back peddle. (I have our full convo in text message.) Told me he would speak to his manager and get back to me about a refund. I waited a week. At the end of the week, Dillon text me that he was unable to refund the 450, and that i would be charged another 450 in August if i do not cancel. At that point i was told i needed to give a 30 day notice to end personal trainings. Keep in mind this process took 2 weeks into July, i have not used any sessions for July. I called the gym immediately and asked to speak to a manager. I was told no manager was available but the front desk person, Brenna, could help me. I told her the story. At the end of the conversation, she said she would have to talk to her manager and have her manager get back to me. I waited two days for a return call that never came. I called the gym back, again asking for manager, from the same Brenna. She told me no manager was available and that she was not able to give me any information but that she would leave a note for her manager. Three hours later, Katrina called me saying she was he new manager. She went on to tell me she could not refund my money, that i had signed paperwork on file ( i never signed paperwork for a trainer). She said that they require a 30 day notice for cancellations. I asked her for her bosses information and she told me she was not allowed to give that information out. At this point im really mad. I called a different location and told them what was goin on. They immediately opened my file. I was told that my sessions had been canceled by a manager named Jake, who was no longer working at crunch. I was told there was no paperwork on file that i signed for a personal trainer. Instead, there was a NOTE on my file from Dillon saying he had gone over the pricing and billing information. Apparently i would be charged 450 a month, every month, until i gave 30 day notice. I WAS NEVER GIVEN these terms. I thought i was paying simply for 8 sessions. The desk manager promptly gave me the email to the general manager for help. Thats were i am now. I have already called my credit card company and am disputing charges. Very disappointed.

I've been lifting here for almost a year. The equipment is not just in poor condition, it constitutes a serious safety hazard. Examples: 1. Three out of four of the benches for dumbbell shoulder presses are not stable when raised (a lot of side-to-side motion), and two of them aren't even straight when raised. 2. The rubber grip for one out of two of the bars that you can attach to do lat pulldowns is severely broken, resulting in grips that slide around, making it very likely that it will slip out of your hands while performing this exercise. 3. Same for the rubber grips on the pull-up handles attached to the aforementioned machine. 4. The chest fly machine also has uneven handles. 5. There are never enough clips for the bench press bars, and hasn't been for a few months now. 6. Lack of decent ventilation heats up the whole upstairs floor really quickly, even in the winter, and it's very uncomfortable to do any amount of cardio.Other than the safety concerns, there are other reasons you shouldn't go here. 1. From 5pm to 8pm on weekdays, don't even thing about lifting weights. Every machine/bench is taken. 2. The plates for the bench presses are somehow always in the wrong place. 3. There are only two bench presses, and people like to sit there for an hour between sets (exaggeration, but still). 4. I literally just called ten times in a row before getting an answer. 5. You have to send snail mail or physically go in in order to cancel your membership. 6. They're usually at the desk, but everytime I want to ask a question, I have to wait for a couple minutes before they look up from the computer and acknowledge me. 7. The water pressure at the fountain is low, and it's room temperature. 8. Sometimes they're out of spray solution.But it's dirt cheap, and I don't have any complaints about the treadmills, ellipticals, and stair steppers.Update: Regarding number 5 in the last paragraph... I completed both of those tasks, and filled out a form to cancel my membership a month or two ago, and they claim they have NO RECORD of either my letter, or the form I filled out and gave to them IN THE STORE. Apparently I am a member for life :(

I cancelled my account in person nearly 5 months ago when we moved. In September I received a collection letter. Instead of cancelling my account, they sent me to collections without notice 5 months after cancelling. When I contact them to figure out what happened, they said sorry for the mistake, but since I did not keep the confirmation paper when I cancelled in person, there was nothing they could do. I was told I STILL had to cancel my account in person or by sending a letter. I am leaving this review to VALIDATE all the other reviews from people who had the same thing happen to them with Crunch Beaverton. The incompetency of your staff should not lead to potentially affecting your members credit!In addition, shortly after I had signed up they tried to charge my bank account random amounts several times within a 2 week period or so. The manager lied and told me those charges were initiated from my bank, not them! When I called the bank they were flabbergasted why I would have been told that because the charges were clearly initiated by Crunch.Go to Google and Yelp Reviews, filter by lowest rating, and all the other comments from members accounts not being properly cancelled. AVOID CRUNCH BEAVERTON AT ALL COSTS.

If I could give a negative star review I would. Absolutely avoid this gym at all costs, they are a scam. I received an email saying my membership would expire about my year ended back in November, so I didn’t bother to cancel in person knowing in the next month it would be cancelled. Big mistake. I get a call from crunch saying my payments haven’t been going through and they need my new card number to continue charging me. This was a week ago. I went in to cancel my membership, told them the story that apparently everyone else has to signed up with them, she said there’s nothing that they could do and that the email was sent out by mistake, that I’m still on a month to month charge even though after my one year is up my account was supposed to EXPIRE. Now I’m stuck paying almost 40 dollars to cancel a stupid gym membership. This place is a scam, listen to these negative reviews and avoid this place at all costs.

Options are good, only issue is I’ve found if you sign up at one location then change your billing at another not only will it not get updated at the others but every time I walk in someone that doesn’t know why and can’t answer questions wants $67...(new face every time) so I call an 800 number to talk to a lady that is rude and threatening who thinks she’s the IRS. So gym good. Behind the scenes not so much... you get what you pay for when it comes to gyms I guess?

Looove this gym!! They offer amazing classes and the workers and trainers are always so helpful and kind. Great amenities as well as having a fully stocked cooler to grab my preworkout drinks or water if I forget to bring one. Great equipment, and plenty of free weights! Truly a no judgment zone which I appreciate.

I go to this gym because it’s convenient. I’ve seen drama here (a guy being forcefully evicted from the premises, people being loud) but most people are fine. I figure it’s the city and you just walk around that stuff. They have a lot of treadmills, stationery bikes and ellipticals, which is great. My last gym (LA Fitness) didn’t have enough and I was always waiting. The equipment feels a bit worn (seats have worn spots, buttons on some machines are cracked, etc) This gym isn’t shiny. It’s just serviceable but it provides what I need for a low cost.

So crunch gets 3 stars because its a nice gym, clean facility, machines are in working order, and the classes are fun. BUT when i went to switch my membership from 1 level to a different level they wanted to charge me $40! I was never told of a fee to switch membership levels. There however was no fee to cancel, so rather than keep recieving my money monthly (plus i was interested in adding personal training, so more money) now they get nothing. I will find a personal trainer somewhere else.

I've been going to this gym for almost 2 yrs. The environment there is always kind and encouraging. The place is always clean. The staff has always been helpful and kind as well. I've met a lot of wonderful people at this gym. After reading some of the negative reviews I have to kind of laugh because these people seem like they were simply taking their anger out on crunch. No place is going to be perfect, but crunch is a fairly inexpensive gym with the top fee being 30 dollars a month. You're not going to beat that.The floor is spaced out well. During peak hours it can get packed, but even then if you expand your lifting knowledge then you will find that there is always something available for you to target the muscle you're trying to hit. Yes, people grunt. Yes, it will get loud at times. Yes, you will hear weight being lifted. It's a gym not a library. I've been to many other crunch gyms and none of them have been better than Beaverton. This gym has almost everything you could ask for. Check it out and be open minded when it comes to interacting with others and new equipment.

The friendly staff with their upbeat attitude turn into total jerks the minute you try to downgrade your plan (I'm talking about you Matt). They made it hard for me, and after I waited for 20 minutes to be helped, I still had to call in …