Crunch Fitness - Beaverton

Great facility. Could use some equipment tune up. Katelyn O., is a great encouraging trainer and easy to communicate with for your goals.

I’m only leaving one star because I have to. I came in and cancelled my membership IN PERSON and it just never got cancelled, this was back in 2016. Stopped getting charged for a couple months then I would randomly get charged. I moved so I called and asked to cancel it AGAIN. Was told I needed to send in a letter stating I wanted to cancel and the date, so I did. THEN I get charged the yearly maintenance fee, called again and asked why I was charged and was told my membership STILL HADNT BEEN CANCELLED. I called last Friday after getting charged for the month of April and asked to speak to a manger. He had apparently just left, bonus he wouldn’t be in until Monday. I’ve called multiple times asking for him. It has been a full week since I first called and haven’t heard from anyone. Left my name 2 different times with 2 different girls and still have not received a call back. The last time I called I was told that they had put in for my membership to cancel so hopefully I won’t be charged randomly. WAS a great place to work out and good staff but trying to cancel has been worse then getting a tooth pulled. Never again will I sign up at a crunch fitness

Wow. Crunch Beaverton. What a let down. Let me preface this by saying I don’t like giving bad reviews....if you look at my account I usually give ratings of 4-5. I am just appalled.On December 11, 2017 I received an email stating:This is a friendly reminder that your membership is set to expire on 12/16/2017. We value you as a member and are eager to assist you so that you may continue to make the most of your membership. Please come to the front desk when you are ready to renew your account.Knowing that I didn’t want to renew my account, I didn’t go in to Crunch to renew it. On 12/17/2017 I received a charge on my card for $19.95. Thinking that was strange I contacted Crunch to see if this was a mistake because the email clearly stated that if I didn’t want to continue I wouldn’t have to do anything. I went in to Crunch and talked to Matt, the manager, he told me that the email was a mistake..that they didn’t know how I got an expiration email when I’m month-to-month. Cool. Not my problem right? One of your employees messed up but that’s not on me. I was sent a misleading email, so you’ll fix it. Apparently, it is my fault that I didn’t cancel 10 days before even though I received an email saying that my account would expire. Long story short, they won’t give me my money back because even though he CAN issue the refund, according to him it looks bad to corporate so he won’t. Wow. I’m just shocked how you can provide this terrible level of customer service. I’m also apparently supposed to know that that email is not possible because I’m a month-to-month member. So how am I supposed to know that? Do I study Crunch Fitness email copy? No I do not.I now have to go through my credit card to dispute the charge. And FYI, Matt, this is less about the $20 and more about the principal. You care less about your location’s gym-goers than saving face with corporate.

So sad to have to update my review to 1 Star. I moved out of state in a hurry and forgot to cancel my membership. I emailed them through their site explaining. I received a kick back email saying someone would contact me in 3 days. No one ever did. I figured they cancelled it. Sadly they keep charging me then charged their annual fee. I called yesterday super upset and the guy assured me a manager would call me yesterday. No one ever did. He also said the only way to cancel is come in or mail a letter. I haven’t mailed a letter in years. Shocks me that I can make an offer on a home digitally and can’t even cancel my membership with the email they have on file. Anyway, no one ever called me. So no I have to dispute the charge on my accounts and contact the BBB, because Crunch is not only stealing from me they are shady and not returning calls.

Good gym, great trainer. I've been going to Crunch in Beaverton for about 6 months, ever since moving to Portland. Crunch Beaverton had the best combination of price, equipment, and classes that I found. Since joining, I've done a number of personal training sessions with Katelyn Oakes. She's an excellent trainer - knowledgeable, flexible, motivating, supportive, and fun. Katelyn changes things up almost every time we meet, which means that every training session is unique, challenging, and enjoyable. I've come out of my sessions with Katelyn in much better shape - aerobically, strength-wise, and flexibility-wise. If you want a great trainer to get in great shape, ask for Katelyn.

So glad I switched gyms. Love the classes and the people there at Crunch. I even did my first Personal Training session with PT Katelyn Oakes and she was wonderful. Always so upbeat, encouraging and helpful in teaching me new workouts that are specialized in reaching my health goals. I look forward to continue working with her!

The gym itself is great (especially since they remodeled) but the best part is working with my trainer, Katelyn Oakes. She’s always enthusiastic and mixes each session up so I’m never bored with the workouts. I feel so much stronger even after less than two months and I know she’s going to help me meet my goals 💪🏻🏋🏻‍♀️🏃🏻‍♀️ …

I have been going to crunch for a while but just recently hooked up with Katelyn Oakes as my personal trainer. Oh my goodness she is so awesome! So upbeat, knowledgeable and down to earth! I came in with an injury we had to be careful around and she is great at modifying my program to strengthen where it really counts!! Highly recommend her and crunch. Great facility. Always clean and not intimidating. Exactly what I need!

I've been going to this location for about 8 months now. The facility is always clean and has a good amount of equipment. A couple months in I started working with Katelyn for personal training. She plans great personalized workouts and is always fun to train with and she is very honest and will help you reach your goals.

From the ownership to the front desk, this gym has been great since I joined in early 2017. Matt is the manager runs a tight shop while greeting you with a smile. Victoria is friendly and helpful up front. And the value is excellent: for $20 a month you get access to great equipment and classes, can bring guests for free, and if you want you can use the tanning booths as well.