Xcel Fitness is Bend's largest and most well-equipped gym, offering 24-hour access and a wide variety of workout equipment. The gym has a clean and friendly environment, featuring supportive staff and great amenities like childcare and a dry sauna. Many users commend the welcoming atmosphere, helpful trainers, and the dedication of the owners who ensure the facilities are well-maintained.
However, Xcel Fitness has received numerous complaints about its membership cancellation process, hidden fees, and overcrowding, especially during peak hours. Despite these issues, it remains a preferred choice for those serious about fitness in Bend, OR.
Pros:
- Open 24/7.
- Wide variety of gym equipment.
- Friendly and supportive staff.
- Clean facilities.
- Childcare available.
- Dry sauna.
- Affordable membership rates.
- Well-maintained and clean equipment.
- Dedicated owners and management.
- Positive and welcoming atmosphere.
Cons:
- Difficulty with membership cancellation.
- Overcrowded during peak hours.
- Hidden fees and complicated billing issues.
Location / Contact
- Address: 2410 NE Twin Knolls Dr #5042, Bend, OR 97701, United States
- Phone:+1 541-383-3481
- Email:[email protected]
- Website:xcelfitnessbend.com
Rating Stats
Frequently Asked Questions
Except the peak hours, this place remains quite free or moderately crowded.
This business has a rating of 4.1-star.
This business has 110 reviews.
The address is: 2410 NE Twin Knolls Dr #5042, Bend, OR 97701, United States .
The contact number is +1 541-383-3481
This service is listed under Gym .
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dave gregson
1 year ago
Third gym I've joined since I moved to Central Oregon. By far the best. I've found a home. Clean , well equipped , helpful staff, very reasonable rates.
Whitney Locke
1 year ago
I was a skeptic about this gym because of the contract. (It is very hard to break the contract to this gym if you don’t want to go anymore). However after 1440 closed I had no choice but to join! I’m so thankful they have childcare and that the staff is super friendly. I am a huge fan and feel like family there! The pandemic really messed up a lot of businesses and Xcel was able to survive and that is a blessing! Thank you Xcel you guys rock!
Heather Marie
1 year ago
This gym is the best in town I think. It's an open floor plan with lots of room to move around. Great selection of cardio. But more importantly there is both lever and pulley system machines, I prefer lever because its a smoother transition. Plus a large free weight area with plenty of benches.
Nick Breedlove
1 year ago
The gym itself is a nice gym. However, they lied to my face saying that I could cancel my $30 a month membership. I tried to cancel my pass and they said I am in a 1 year contract. Apparently it is in the fine print that they don’t show you. Would not recommend at all.
Tommy & Molly Russell
1 year ago
Xcel is an excellent gym. It's clean, well run and everyone is really friendly. I travel a bit for work and when I do I always sign up for a week pass to a gym in whatever city/state I am staying in. I have only visited one gym that closely rivaled the comprehensiveness of the equipment that Xcel has. All of the other gyms left me missing Xcel and wishing I were at home so I could get a good workout in. Keep up the good work Team Xcel!
Sean Ocana
1 year ago
Ruined my credit when I tried to quit the gym. After not using the facilities for a few months, I decided to quit. Tried in person, they would not cancel my membership. Tried over the phone with their billing "service" (they don't do their own membership billing), they would not cancel my membership. They wanted me to sign up on a website. Wait, what!? I'm trying to QUIT the gym, not get access to anything. So when I cancelled my credit card to prevent them from stealing any more of my money, they reported me to the credit agencies. Absolutely horrific! I will gladly join a class action lawsuit against this organization, they should not be allowed to ruin anybody's financial reputation for not wanting to do business with them. STAY AWAY!!!
Derrick Evans
1 year ago
Do not recommend this gyms crossfit, there coaches don't coach and train on proper form. They force you until 1 year contracts to avoid paying 150$ and easily charge more than any other crossfit affiliate without even close to the same level of structure or focus. There staff and coaches are nice but they don't coach or train on proper form
Colby Spencer
1 year ago
Wanted to cancel due to overcrowding, and the payment service they use is a complete dumpsterfire to try to use. They use fine print and sketchy methods to insure you pay much more than you agree too, not to mention hidden fees. Really wish they didn't overcrowd their small gym so badly because I really liked going when I could actually get a workout in
Ryan Anthony
1 year ago
Good gym. Has good variety of equipment, clean and friendly staff. However has become completely overcrowded. There are times that I come to gym and leave immediately because of lack of available equipment or even parking. If business is booming that much then more equipment needs to be added or another location needs to be opened to members to better accommodate. Although I think Xcel is a good gym, I regret joining due to the overcrowded ness. Unless you plan on coming late at night unfortunately I have to not recommend this gym at this time.
André Breton
1 year ago
Xcel Fitness offers a complete weight and cross-training gym for serious and recreational athletes of all types from the dedicated weight lifting sports of power lifting and body building to cyclists like myself that spend as much time in the gym working on strength, core, and balance as our busy on-the-bike training schedule will allow. I'm in Bend for a month and have thoroughly enjoyed using Xcel's facilities and equally, getting to know Xcel's staff and a handful of folks (clients) that are using the gym. Great price, great service, great management, head on down is my advice and don't miss the dry sauna!