Xcel Fitness is Bend's largest and most well-equipped gym, offering 24-hour access and a wide variety of workout equipment. The gym has a clean and friendly environment, featuring supportive staff and great amenities like childcare and a dry sauna. Many users commend the welcoming atmosphere, helpful trainers, and the dedication of the owners who ensure the facilities are well-maintained.
However, Xcel Fitness has received numerous complaints about its membership cancellation process, hidden fees, and overcrowding, especially during peak hours. Despite these issues, it remains a preferred choice for those serious about fitness in Bend, OR.
Pros:
- Open 24/7.
- Wide variety of gym equipment.
- Friendly and supportive staff.
- Clean facilities.
- Childcare available.
- Dry sauna.
- Affordable membership rates.
- Well-maintained and clean equipment.
- Dedicated owners and management.
- Positive and welcoming atmosphere.
Cons:
- Difficulty with membership cancellation.
- Overcrowded during peak hours.
- Hidden fees and complicated billing issues.
Location / Contact
- Address: 2410 NE Twin Knolls Dr #5042, Bend, OR 97701, United States
- Phone:+1 541-383-3481
- Email:[email protected]
- Website:xcelfitnessbend.com
Rating Stats
Reviews (110)
Frequently Asked Questions
Except the peak hours, this place remains quite free or moderately crowded.
This business has a rating of 4.1-star.
This business has 110 reviews.
The address is: 2410 NE Twin Knolls Dr #5042, Bend, OR 97701, United States .
The contact number is +1 541-383-3481
This service is listed under Gym .
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George Robertson
1 year ago
Gym has great equipment and staff are fantastic. Unfortunately these factors don’t make up for the absurd amount of people that attend this gym. Would be recommend you be cautious about signing for a year until you have a good feel for how crowded this place gets. Crowd that attends is very off putting and plagued with steroid users.
K Spencer
1 year ago
Best gym in town by far! It's the cleanest, most well maintained gym I would have to say in Oregon. Staff is very friendly and helpfull. There is always open equipment when it's busy during peak times, just adjust my workout slightly. Large enough to never feel overcrowded. The staff and ownerships commitment to creating the best gym in town insures me that it always will be.
Mark Espanet
2 years ago
Favorite gym I've ever been a part of. High quality equipment. High quality people!
sandy carroll
2 years ago
Clean, equipment is sprayed down before and after each use. Hot sauna and showers. Friendly and quiet
Kelly Andrews
2 years ago
Best gym around! Nice clean facility, and amazing staff that makes everyone feel welcome.
Carolyn Grooms
2 years ago
This is the worst gym ever!!! They will rob you blind during a pandemic, as if we are all not struggling to keep afloat. Stay away from this place. They don't communicate at all and have no compassion for their customers!
Annie Deeter
2 years ago
Nice gym everything you need without all the flashy aspects of the big meg gyms. Super friendly staff, plus 24 hours. Highly recommended.
Brooke Preim
2 years ago
They have charged my boyfriend for this December and January even though COVID has closed the gym. My boyfriend hasn’t gone to this gym in months and can’t get out of the contract and they keep charging him even when the gym is closed. Go to planet fitness. They are much more professional than this terrible place.
Sasha2021 Forever
2 years ago
Love this gym! Been going here for years. Great people, tons of variety of equipment for all levels and clean:) wouldn't go anywhere else!
Seth Nelson
2 years ago
UPDATE: They have released me from their clutches but some of my family members are still trapped inside, send prayers. I will raise the review by one star as a sign of good faithPlease God just let me cancel my membership. I've been a member for well over a year, I've called, I've emailed, I've went into the East side location three times to cancel. LET ME LEAVE