Xcel Fitness is Bend's largest and most well-equipped gym, offering 24-hour access and a wide variety of workout equipment. The gym has a clean and friendly environment, featuring supportive staff and great amenities like childcare and a dry sauna. Many users commend the welcoming atmosphere, helpful trainers, and the dedication of the owners who ensure the facilities are well-maintained.
However, Xcel Fitness has received numerous complaints about its membership cancellation process, hidden fees, and overcrowding, especially during peak hours. Despite these issues, it remains a preferred choice for those serious about fitness in Bend, OR.
Pros:
- Open 24/7.
- Wide variety of gym equipment.
- Friendly and supportive staff.
- Clean facilities.
- Childcare available.
- Dry sauna.
- Affordable membership rates.
- Well-maintained and clean equipment.
- Dedicated owners and management.
- Positive and welcoming atmosphere.
Cons:
- Difficulty with membership cancellation.
- Overcrowded during peak hours.
- Hidden fees and complicated billing issues.
Location / Contact
- Address: 2410 NE Twin Knolls Dr #5042, Bend, OR 97701, United States
- Phone:+1 541-383-3481
- Email:[email protected]
- Website:xcelfitnessbend.com
Rating Stats
Frequently Asked Questions
Except the peak hours, this place remains quite free or moderately crowded.
This business has a rating of 4.1-star.
This business has 110 reviews.
The address is: 2410 NE Twin Knolls Dr #5042, Bend, OR 97701, United States .
The contact number is +1 541-383-3481
This service is listed under Gym .
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Amy
2 years ago
I’ve been a member for a few weeks now and it’s everything I hoped for and more. Tanner always makes me feel extra welcome and everyone I’ve talked to is so genuinely nice. I love seeing so many women lifters too! It’s super inspiring!
Rainbow Rage
2 years ago
Excellent staff and great gym! I was bummed the pandemic shut down the south side. But honestly overall the east side really is a better gym. I just live closer to the south side. Great equipment with lots of variety!
Olivia Cutshaw
2 years ago
I’ve been a member since 2018 and I absolutely love this gym! The staff makes great attempts to know the members on a more personal level. They update their equipment frequently and provide a great experience. The members are all friendly and willing to help out! Would recco this gym 100%
Kay Ray
3 years ago
I love this gym & feel right at home. Lots of equipment to use. I am very happy to see that you put up a United States of America flag. I am very appreciative of that. Thank you so much.
M C
3 years ago
My experiences with the front desk staff and the members has always been exemplary. Top notch customer service accompanied by a great company. 10/10 would recommend
Justin Shirley
3 years ago
Great gym with tons of great equipment, everything you would ever need and more. The staff is super friendly. I would highly recommend!
Jim Quick
3 years ago
Best gym in Bend. Great staff, largest selection of equipment and free weights, variety of classes, plenty of space, clean gym area and locker rooms, and diverse, unpretentious members.
Bethany Kuschel
3 years ago
Be careful signing any contracts with this company.Even though my contract expired, they will not close my account and I keep getting charged.The most helpful conversation I had was a gentleman telling me that even though corona virus is happening, and I have not used my account they are under legal obligation to keep charging me.
Kirsten Corrao
3 years ago
I've been a member of Xcel for over 2 years. I'm primarily a weight lifter, and Xcel is perfect for that. Its weight lifting area is huge: 3 squat racks, space for deadlifts, 3 bench press benches, multiple benches in the free weights section, dumbbells with 2.5 pound increments, pull up bars, dip bars, cable machines, any strength machine you could possibly want, and more. The equipment is spaced out enough where people can actually use all the equipment at once. Everything is clean. It's climate controlled. The stretching area is large enough for 6+ people to comfortably use at once.There's also a row of cardio machines. I've seen them fill up right around 4-5pm, but otherwise there is always something available. Mostly treadmills, with several ellipticals, and a couple rowing machines and stair climbers. They all work--which is a pretty rare thing in gyms.Classes are included in your membership, but Crossfit is extra. Membership fees are very reasonable, especially if you opt for a longer contract. The staff are exceptionally friendly and greet everyone by name when they enter the gym. They also do a great job keeping the place clean.I'm moving from Bend and am sad to leave this place. Kudos to the staff, especially Tanner, for making Xcel such an incredible place.
Ari Sperber
3 years ago
As a member of both Snap Fitness and Xcel I can say without a doubt that xcel is the best gym. They have the biggest gym and offer the best variety of machines, weights, etc. Additionally, they are the safest and take the most precautions for COVID-19. There is an abundance of spray bottles, and everybody is given a clean towel upon entry. The workers also make sure to spray down all equipment before leaving, and are very friendly.