Xcel Fitness is Bend's largest and most well-equipped gym, offering 24-hour access and a wide variety of workout equipment. The gym has a clean and friendly environment, featuring supportive staff and great amenities like childcare and a dry sauna. Many users commend the welcoming atmosphere, helpful trainers, and the dedication of the owners who ensure the facilities are well-maintained.
However, Xcel Fitness has received numerous complaints about its membership cancellation process, hidden fees, and overcrowding, especially during peak hours. Despite these issues, it remains a preferred choice for those serious about fitness in Bend, OR.
Pros:
- Open 24/7.
- Wide variety of gym equipment.
- Friendly and supportive staff.
- Clean facilities.
- Childcare available.
- Dry sauna.
- Affordable membership rates.
- Well-maintained and clean equipment.
- Dedicated owners and management.
- Positive and welcoming atmosphere.
Cons:
- Difficulty with membership cancellation.
- Overcrowded during peak hours.
- Hidden fees and complicated billing issues.
Location / Contact
- Address: 2410 NE Twin Knolls Dr #5042, Bend, OR 97701, United States
- Phone:+1 541-383-3481
- Email:[email protected]
- Website:xcelfitnessbend.com
Rating Stats
Frequently Asked Questions
Except the peak hours, this place remains quite free or moderately crowded.
This business has a rating of 4.1-star.
This business has 110 reviews.
The address is: 2410 NE Twin Knolls Dr #5042, Bend, OR 97701, United States .
The contact number is +1 541-383-3481
This service is listed under Gym .
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terry rilling
3 years ago
I moved out of the area sent them a document to show my new address according to there own rules and they refuse to stop taking money out of my account. I haven't used the gym sence September. Thirty years law enforcement and Meyer of a city. Trainer of the year for the state of Oregon .Been part owner of a gym ,members of many gym over the years but non as bad as this one.
chase turnbull
3 years ago
Decent gym, good equipment.Terrible to deal with when trying to leave, I have been trying to cancel for over half a year now and it’s an absolute nightmare to try and get out. On top of that they keep charging me. For your peace of mind go somewhere else, this is a terrible gym to deal with.
Evan Rickards
3 years ago
The staff and ownership at Xcel Fitness are outstanding! Friendly from the first day and made a point to know me as a member. Facility is clean and well equipped for all levels of fitness ventures. They will go out of their way to make your experience the best in Bend!
Samantha Myers
3 years ago
Hands down the best gym in this town!! Don’t waste your time or money at any other gym, just got to Xcel!! The owners, staff and environment is spot on!! My fiancé and I have been members for over two years and were greeted with a smile as soon as we walked in the door. Tanner, at the front desk/manager remembered our names from the beginning. I wish I could say more about how much love and support this gym give but long story short, just go there!! You’ll be happy that you did!!
Angela Scanzon
3 years ago
Outstanding Gym with awesome staff! Tanner has gone above and beyond, helping me with my membership! He always greets members by name and makes everyone feel welcome. The owners take great care of the facility and equipment. They are constantly walking the floor and interacting with members. Highly recommend.
Nathan Miller
3 years ago
I started going to this gym nearly 10 years ago and after moving away from Bend, experiencing many other gyms, I can genuinely say that you will not find a better one than Xcel. It is always clean, the staff/members are all very friendly and there is enough equipment that even during peak hours you don’t have to wait around for a station. Great environment of people who are serious about fitness and always working hard. I always make it a point to come back here to workout when I’m in town.
Judy Alford
3 years ago
I love this gym. Have been a member for 6 or 7 years and I am convinced this is the best gym in town. The staff is always friendly and helpful, and the members are great. Everyone is free to exercise however he/she wants without fear of judgement or comments. The gym and equipment are always clean and well kept. I wouldn't think of going anywhere else.
Colton Stacy
3 years ago
Fantastic. Simply put, there is not a better fitness facility around. I can’t even tell you how many gyms I’ve been to and been a member of and none of them come even remotely close to the standards set by this gym. My sister, girlfriend and I have both been members since last September, my brother has been here for over three years and just to list a few of the things to expect when you go there.. unbeatable cleanliness, friendliness and professionalism from staff, most complete gym set up and massive variety of equipment. People that go there truly don’t know how good they have it compared to other facilities. Especially during these times where running a business has to be exceptionally difficult, this gym is setting the standard for every other business in town and deserves to be applauded.
Mckenna Wright
3 years ago
This is the best gym in Bend! Such an amazing group of people here (not only staff but members) The front desk staff is so genuine, kind, and helpful! The gym is never too busy to get the equipment I need, and is kept very clean. I feel at home and safe working out here.Not only does the staff remember names, but they go out of their way to make everyone feel comfortable and welcome. I highly recommend this gym. I am so thankful to have joined this amazing community! Thank you guys
laura randall
4 years ago
Xcel is simply the best gym in town. It's a huge facility with all the equipment you need. I've been going here for four years now and I still love it!