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Gym Outfitters Inc, located at 1852 Century Way, Boise, ID, is a trusted exercise equipment store known for its commitment to quality customer service and a wide selection of products. The experienced staff, led by knowledgeable individuals like Julian and Michelle, strived to ensure complete client satisfaction, from helping choose the right equipment to handling installation. The store operates a friendly yet professional service, catering to both commercial and individual fitness needs.

Pros:

  • Exceptional customer service
  • Wide selection of new and used equipment
  • Equipment installation and setup provided
  • Knowledgeable staff that offers personalized advice
  • Has a good standing with local gyms and clubs
  • Responsive to customer needs during purchases
  • Matches competitor prices
  • High community recommendations
  • Supports local customers with special discounts
  • Swift problem resolution and after-sales support

Cons:

  • Handling of warranty claims and disputes could improve
  • Highly disappointed customer reviews are prominent
  • Some instances of poor in-store customer interactions

Location / Contact

Rating Stats

4.7

out of 5.0

5 reviews
5.0
55 reviews
4.0
0 reviews
3.0
0 reviews
2.0
0 reviews
1.0

Reviews (60)

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Thank for taking such good care of us! Amazing service all the way around from in store to delivery and repair!

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Great customer service from start to finish. Extremely professional and careful. Removed old equipment and brought in new. Went through after everything was set up with me. I’m horrible with names but I believe Anthony/ Andrew and Marty they get my five stars and my future business. Great job!!!!! Thank you

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Wonderful people! Michelle helped me out with questions and concerns. Opted for a used treadmill and bench. We added weights to our delivery a week later with no issues. Delivery day was a hassle-free. Thank you!

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I recently bought a treadmill from Gym Outfitters. I worked with Suhrob, but also had interaction with the owner and front desk staff. They were all very kind, professional and extremely knowledgeable. I had considered buying a treadmill online since I was interested in something used, but didn’t feel comfortable with my knowledge level of equipment or knowing what would be best for my studios usage. I appreciated Gym Outfitters knowledge and their ability to help me select something that would be appropriate for what I needed. I felt like I got a good deal on a great commercial unit that will last me for years. They were also great to work with on delivery. I’d highly recommend them to anyone in the market for new or used fitness equipment.

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I bought a fairly expensive home gym from these guys late last year. About the time I received it I started p.t. and didn't begin to use the unit until now. The leg extension/curl apparatus turned out to not have a good range of motion and sucked to change over from extension to curl and is non-ergonomic in design.The other exercise stations work great. I told Julian about my concern. In my case, he is giving me my money back against a better system, no restock charges. He understands that i am in recovery and haven't used it. Plus, I'm retired and on a fixed income.. I can't even describe how pleased I am with their service. He has gone above and beyond. I'm excited and optimistic to get my new system in. Thank you Gym outfitters.

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I just purchased a complete home gym setup from Gym Outfitters. The product quality and customer service were fantastic. I especially appreciated the attention to detail and professionalism of Anthony and Marty for delivering and setting up my new equipment.

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Gym Outfitters has been my go to since building my garage gym. They have the best equipment and best customer service. I can’t say enough nice things about Julian. It’s hard in today’s world to find quality service that Julian gives. Gym Outfitters is so lucky to have him. Aside from the quality equipment they sell Julian is the number one reason we have continued to return to purchase all of our gym equipment. 🙌🏻🙋🏼‍♀️💪🏻

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Gym Outfitters THE BEST!! Great selection of equipment; easy to work with; outstanding post-sales support! I’m gym-rat “lifer” and spent serious time researching retail gym equipment retailers in Boise for my home gym. True story: Gym at my Boise Country Club uses and recommended Gym Outfitters; gym at my Boise condo complex uses and recommended Gym Outfitters; high-end com’l gym I use in Sun Valley uses and recommended Gym Outfitters; private gym in my Sun Valley community uses and recommended Gym Outfitters. Easy decision!

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The company gave us wonderful assistance and the service was great! Marty, Anthony and John got a workout if their own getting our new elliptical machine into our house and setting it up! I can’t say enough good things!

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Very friendly and knowledgeable in store sales staff. Great selection, and if it’s not on their floor it seems like they can get access to it.I purchased and had a large, complicated unit and some other items delivered to my home. The equipment techs got everything in place, put together and set up for me in hours. Great overall experience.

No reviews yet

Frequently Asked Questions

Except the peak hours, this place remains quite free or moderately crowded.

This business has a rating of 4.7-star.

This business has 60 reviews.

The address is: 1852 Century Way, Boise, ID 83709, United States .

The contact number is +1 208-345-2226

This service is listed under Exercise Equipment Store .

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