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Gym Outfitters Inc, located at 1852 Century Way, Boise, ID, is a trusted exercise equipment store known for its commitment to quality customer service and a wide selection of products. The experienced staff, led by knowledgeable individuals like Julian and Michelle, strived to ensure complete client satisfaction, from helping choose the right equipment to handling installation. The store operates a friendly yet professional service, catering to both commercial and individual fitness needs.

Pros:

  • Exceptional customer service
  • Wide selection of new and used equipment
  • Equipment installation and setup provided
  • Knowledgeable staff that offers personalized advice
  • Has a good standing with local gyms and clubs
  • Responsive to customer needs during purchases
  • Matches competitor prices
  • High community recommendations
  • Supports local customers with special discounts
  • Swift problem resolution and after-sales support

Cons:

  • Handling of warranty claims and disputes could improve
  • Highly disappointed customer reviews are prominent
  • Some instances of poor in-store customer interactions

Location / Contact

Rating Stats

4.7

out of 5.0

5 reviews
5.0
55 reviews
4.0
0 reviews
3.0
0 reviews
2.0
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1.0

Reviews (60)

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Absolute best service, we have bought multiple items and sold multiple items through Gym Outfitters. Both for our personal gym and commercial gym. Every interaction and experience has been great. They have gone above and beyond to service us, even in our small home gym or when we need help with our commercial gym they treated us the same.

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Bought a Concept2 rower here instead of Amazon. Price was the same without any added shipping and I got to buy one local. They have models of everything they sell in their showroom including the rowers. I was able to give it a quick once over before purchase. I've had the rower a few days and so far no issues. Easy transaction, convenient location in the middle of town. I looked around a little and they seem to have anything and everything you would want for a home gym or professional gym. Lots of nice spinner bikes too.

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Want to shout out a huge THANK YOU to Julian Aguirre for finding us a great Elliptical. Told him what we were looking for and when one came in, he called to inform us. It was exactly what we were wanting and it was delivered the next day! Great crew, from sales to set up, we are truly grateful. Thanks again! Great customer service!

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Went into Gym Outfitters to buy a Concept Rower and Air Dyne Pro exercise bike. When I went into the store there was no one in the store but one sales clerk. As he was showing me the Air Dyne Pro bike , I told him I wanted to buy this bike. Sales clerk looked at the door as a couple had walked in. He did not say a word to me and walked off and helped the couple. I will NOT be back and instead went home and ordered the Air Dyne Pro and Concept Rower from Rogue Fitness. It was the same price including shipping and taxes as Gym Outfitters. Buying local is not always the best option when the customer service is so lousy!

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Cannot speak highly enough of the customer service and care from Boise Gym Outfitters. Thank you Michelle for answering all of my (many) questions and help with picking the right elliptical machine. Delivery went off perfectly and was done on Christmas Eve. Most highly recommended!

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For the past ten years, Gym Outfitters has helped me with everything from Therabands up to a Precor Treadmill. No matter how small my purchase, they have gone out of their way to make sure I'm getting the right equipment. Highly recommend!

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Gym Outfitters is the only place I will go for all of my fitness studio and gym equipment as well as my home gym equipment. Their customer service and attention to detail is by far the best in the industry!

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Love doing business here. Staff are very helpful and super friendly. Recommend to all my friends.

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HIGHLY RECOMMENDED!! I have been a customer of Gym Outfitters for over a decade. With their advice, I built a highly functional home gym. Over the years my home gym needs have changed and so has my home gym. Gym Outfitters have been supportive and offered their expertise throughout this process. I value their knowledge with my equipment and fitness needs. The price point has always met my budget, be it new or used equipment. I appreciate their “FRIENDLY - No Pressure” approach. Their customer service cannot be matched. Don’t waste your time going elsewhere – do it right the first time with GYM OUTFITTERS!!

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I purchased a used elliptical from this location, and couldn't have been more pleased with the customer service I received! I was purchasing from outside of Boise area, so I never actually saw the machine before purchasing it, which meant I was constantly calling asking for serial numbers, product information, product conditions, etc. Abby and Michelle went above AND BEYOND to help me find the machine for which I had been searching! I met Dan, the owner of the company, after he drove almost four hours away to deliver my machine. Wonderful company, wonderful customer service, and wonderful product. I will definitely be purchasing another machine from this location. Five stars.

No reviews yet

Frequently Asked Questions

Except the peak hours, this place remains quite free or moderately crowded.

This business has a rating of 4.7-star.

This business has 60 reviews.

The address is: 1852 Century Way, Boise, ID 83709, United States .

The contact number is +1 208-345-2226

This service is listed under Exercise Equipment Store .

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