24 Hour Fitness

Women's Locker RM Needs Cleaning & Repair Maintenance badly! After asking several staff for about 5 and 1/2 months, this is what 24Hr staff say; "planning to close this site down," others say " They're working ok it" & the most funny one "female members won't let them have a male technician in women's locker rm"

i signed up to have a trainer, was very disappointed cuz ppl were calling me all the time to pay for the sessions that i did not do yet! And Steven the manager gave me wrong information, he said I can start and just pay the following week cuz its cost 500++ for 10 sessions. So when I met my trainer, he did not even know that i spoke with Steven already and that he explained to me all the trainer stuff, so Justin again explained the whole process to me!waste of time! The following week , I’m ready to start my session was told by Justin that its not possible cuz I have not paid! But this is not the information I was told! Steven said that i could start that week and after 4 days i can pay!! And this finance department kept on calling me and said that i have not paid my 2 sessions and I need to pay $300++ , FOR THE SESSIONS AGAIN THAT I DID NOT DO!! the best thing here is every-time I go to the gym, whenever I check in i am always blocked because of this trainer thing that I have not started yet! And when I want to speak a manager, nope they are all out at 6pm!! So I decided to put this on yelp, i would probably get attention or maybe not!! So before you wanna get a trainer make sure they give u all correct info!! Bad customer service!!

They have enough employees to keep the restrooms clean. The guys restrooms are always disgusting if I cancel my membership soon it's mainly for that reason. Just disgusting. They also always try to make you get a personal training. Like let me workout.

One of the worst maintained and overcrowded gyms I've had a membership at. Every time you add someone to your plan, that person pays the bill for both of you for 3 months. They don't tell you this until the surprise bill.On a positive note, I've become very proficient at taking my heart rate while using cardio equipment because none of the heartrate monitors work. I also am proficient at varying my workout routine because all the equipment is usually occupied. On chest day, I typically spend 10 minutes waiting for a bench press to be open. On leg day, all 5 squat racks are full.However, the zumba instructors are pretty cool.I'm happy my membership is over.

This place is in dire need of a facelift. Pretty much every piece of equipment is years old and half the treadmills are broken or not working right. The bathrooms/locker rooms feel like something out of a horror movie. And it's usually too crowded to get a workout in, with weights all over the place and clients blocking small doorways leading into the free weight area.

Half of their stairmaster is broken for days now & some of them don’t even have a note that says it’s broken. So, be careful. In addition to that, they also have water leaking everywhere. Again, it’s been like that for days that there’s puddles around it. Their solution? Trash cans.The worst facility yet. Wouldn’t recommend going here.

The pool area has small flies on the walls near the shower and jacuzzi area and men's locker rooms are dirty and disgusting.Very unhealthy.Call the health dept. and shut this one down please. Roofs leaking.Pure negligence on 24 hr part. Sad because it's in a nice spot.It's a pig farm. I'll take pictures.

Very old gym equipment and lot of it is out of service. Many treadmills that have some or the other defect. No lockers with number locks and no loaner locks offered. You have to get your own or purchase it at front desk. Only thing good about this place is the convenient location and parking. Pretty much everything else sucks.

Not even one star get minus is fine.I would like to inform you about an incident that happened at your Buena Park 24 Hour Fitness Club located in the Buena Park Mall.On Saturday 03.03.18, I went to go use the StairClimber machine, not knowing the machine was broken, when I got on the machine it started operating on its on at a very high rate and my left leg got caught in the machine and I was thrown down the floor. The incident was so big that other 24 members stopped and tried to help me up, but my left leg was in immense amount of pain and I was not able to get up. At that point 24 Hour Fitness employee, Jenny, called the Fire Department and the Ambulance. My son and wife also came to 24 Hour Fitness and talked to Jenny and the paramedics and the paramedics helped me get in my car and my son drove me to the near by Emergency Room. My son tried to get a copy of the incident report from Jenny, but Jenny said she cannot give him a copy because it’s meant to be for 24 Hour Fitness only.This place managements is poor and not doing his job properly. Very bad dirty restroom area and no any machine maintained. Any day you check on fitness area at least 10 machine is broken and some machine even more then month tag. SPA area every weekend one day a tag out of service. Please compare with other area 24 fitness ?Still, I am waiting for my accident question reply.Please provide me corporate office email and human resource email address.This Machine manufacturer has no any kind of sensor for emergency stop and safety system.How can you use in 24 fitness?

As a 10+ year member of 24 hour fitness, I am disappointed in the management of this facility. The floors are always dirty, the steam room never works, the bathroom is rarely cleaned. As a small business owner, I don’t even think this facility is up to health code regulations. I have already taken proper procedures (informing staff) of malfunctioning equipment, including nearly half of the electrical equipment, and two months later it’s only gotten worse. Come on 24hr fitness, get it together and hire a manager who knows how to run a gym.