24 Hour Fitness in Buena Park offers a range of amenities, including a pool, hot tub, sauna, steam room, free weights, machines, and cardio equipment. The facility aims to provide a comprehensive workout environment with various options for fitness enthusiasts. However, frequent complaints about cleanliness, broken equipment, and limited operational hours have drawn mixed reviews from its users.
Despite some positive feedback about friendly staff and a decent layout, there are significant concerns about maintenance and customer service. Many users report equipment malfunctions, unsanitary conditions in locker rooms and showers, and the gym not being open 24 hours as advertised.
Pros:
- Extensive range of equipment.
- Includes a pool, hot tub, sauna, and steam room.
- Friendly and helpful staff.
- Convenient location with ample parking.
- Never exceedingly crowded.
- Good layout for social distancing.
- Various fitness classes available.
- Knowledgeable trainers who provide workout guidance.
- Plenty of cardio machines.
- Great for early morning workouts.
Cons:
- Poor maintenance and cleanliness.
- Frequent equipment breakdowns.
- Limited hours, not open 24 hours.
Location / Contact
- Address: 8430 On the Mall, Buena Park, CA 90620, United States
- Phone:+1 714-236-1800
- Website:24hourfitness.com
Rating Stats
Reviews (124)
Frequently Asked Questions
Except the peak hours, this place remains quite free or moderately crowded.
This business has a rating of 3.2-star.
This business has 124 reviews.
The address is: 8430 On the Mall, Buena Park, CA 90620, United States .
The contact number is +1 714-236-1800
This service is listed under Gym .
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Mz. LoLo
6 years ago
Horrible Customer service!!! Terrible place, ESPECIALLY FOR SWIMMING LESSONS FOR SPECIAL NEEDS!!! My son went for a Free Trail swim so they could see where he was at and if he'd be needing One on One classes or if group classes were ok...The employee taking my money wasn't doing her job and paying attention to the monitor screen and didn't realize what my son actually needed...So we're told group session for him is fine and we're charged the group classes $85 plus registration fee...2 days before the 1st class they call and say, "Sorry our policy is any one special needs requires one on one so you have to pay $229 not $85, sorry our employee messed up and didn't look at the monitor screen"...Those were their exact words!!! They didn't try to offer a discount or ANYTHING to make it better FOR THEIR MISTAKE...AT LEAST FOR THE ONE MONTH that I ALREADY paid for they could have done SOMETHING to help with the mistake they made and after that month if I wanted to start paying $229, than that would be up to me. I guess I will take my Autistic son somewhere else. I recommend others do the same.
Joey Rivera
6 years ago
Ok place bit pricey compared to others but is every where n over all is good place I give customer service like a 2 star they ... Let's leave it at that
Maryann Romero
7 years ago
Shower back up ask the manger will they fix this problem he doesn't know anything just walked away .
M. D.
7 years ago
Thi s is a very bad fitness center it's very dirty the shower missing doors and the machines don't work there's lots of tashkent in locker room and bathroom are dirty and smells bad and always busy with people's it doesn't matter what time you go they play there video music on tv and loud very bad music there staff don't care about customers service.
Ken B
7 years ago
I was a ex member here till recently when I had decided to leave my old gym fitness 19 and moved here. I have to say, I am pretty happy with a gym thats open late hours and I can use the pool or the sauna after. The only gripe I have about this place is that due to it being a big brand name gym, it tends to get packed during certain hours. I suggest coming at early in the morning or late after 11
Stefan King
7 years ago
REVIEW UPDATED: As of 2014, this place has been a magnet for thieves because security is so bad at this location and the cameras are a joke! I have my reasons why I am posting this review. Cars have been broken into and bicycles stolen. 24 Fitness refuses to do anything about it which just enhances the creativity of thieves. Do not go there unless you want your stuff to get stolen. ---- I just heard someone died in the swimming pool. I hope they install cameras!
Adam Decker
7 years ago
Very rude staff, I walked in last week with a group of develop mentaly disabled adults who all have memberships and the manager told me he didnt fill comfortable having us there that the group was a liabilty then said we would be better off at planet fitness i owned my board and care 5 years and all my clients have been members for 5 years first time at this location however wanted to try a new place we usally go to orange mall. This location is filthy it smells like ass and smagma and most the equipment is broken also heard theres lots of fights here and even had a few stabbings...
Rodrigo Rodriguez
8 years ago
It's the cleanest location I've been to. There is plenty of equipment to work with and it never gets crowded when I'm there.
Carolina Zaldivar
8 years ago
Stoling my money, u debit money and i can cancel the membership until i go to the gym!!! Is no contract, if u see i do not go to the gym for 4 months!!!! Why do yo want to take money for free!!!! Why your system let u debit money and do not let you see, if the people is using the membership, u do not even call to see what happen!!!
Audra Archuleta
8 years ago
I have not been the most active member since joining 24Hour Fitness over 10 years ago, I need help, I will be the 1st to admit this!The point of a gym is to invest in a wide range of workout options and the staff is there to expand your mind on how to meet your health potential. I have nothing but good experiences to mention with the staff here, they need to push, that's part of a business, if you have no funds, stop trying to freeload or other complaints I've seen about rude ppl, dirty water, thats everywhere in OC. What you need to know, is they don't have a basketball court like Garden Grove or an outdoor spa like Metro Pointe, these are things you want to know when reading reviews.