Pivotal Fitness - West Ashley

Love how these scumbags just keep billing me even though I have attached federal documents outlining my physically disability that was determined by a VA physician (says right in THEIR contract that this is grounds for termination). Really hope this post saves other veterans the troubles I've had to go through with them (or just anyone in general). Gym is trashed and so unorganized.

I have waited 3 months to receive my refund for misc. charges. Literally just labeled misc. No Money returned, no explanation, only run around about a billing problem. Be professionals and handle your problems. If this should be read by anyone at Pivitol West Ashley please contact me by phone or e-mail. The only reason I give it a 1star is because The 1 class I was able to attend was Caitlin’s and she was great8 mos later the charges are still coming and they (peakserve) swear this final billing. This gym may have “perks” but I now feel this is only gym membership was a scam.

I'm not going to write a long drawn-out story about how bad this gym is. All I'm going to say is if you are considering joining ANY Pivotal Fitness Gym, you should not just look at reviews. You need to look at all the complaints filed against this company with the Better Business Bureau.

I started working out here last summer and it’s become my favorite place I’ve ever lifted. The staff is super friendly (shoutout Dylan), tons of machines, it’s always clean, by far the best gym in the Charleston area.

I have been going to this gym for 5+ years. Love the people and environment. After all this time I am looking for a new gym. Why? Most disgusting bathrooms I have ever seen. 100 percent cannot shower as everything is covered in dirt but now it’s to the point where you cannot even use the restroom. Worse than a gas station bathroom. Please fix this as I do not want to leave but at this point it’s just so disgusting. I want to be able to go to the gym and shower before work without fear of catching a disease.

Horrible equipmentFilthy gym lacking basic equipment, missing bars, no weight clipsCorrupt company with hidden contracts used to screw you out of money anf then hide behind legal to take your money as you're too frustrated with the gym to ever come back. Spend the 'few extra bucks' and go to another gym, there are MUCH better options, basically every option is worth more. When you have a problem and try to handle it professionally they won't return the same professionalismWant to protect my Charleston community, don't come here, you'll be dissapointed and feel robbed.

Never have to wait to use a machine. Very clean, up to date equipment. Really like the machines they have for pull days. Professional staff, and offers a larger, more affordable gym than O2 and other local competition I’ve checked out.

Big gym with exceptional staff. The equipment is the newest on the market and better quality than any other gym around here. Dylan helped me get signed up and was so beyond helpful. The friendly staff made me feel comfortable in this new environment. Excited to start my fitness journey!

Management lacks basic communication skills to the members. Marketing or social media team are nonexistent because neither the website or the social media channels are ever updated with pertinent information.This move from one build to another in the same parking lot has been a nightmare. You cannot find any information on the gym opening/closing or when to expect the new gym to open. The only communication was printed flyers in the old gym a week prior.I had to search and dig for information for the opening of the new location after not being able to workout for a week which I pay for.I’m beyond frustrated today when I used my early day to go to the gym to find it’s closed and I had to find out by reading a sign on the door. I drove 15 minutes there and then got stuck in rush hour traffic for an hour to get home. All of this could of been avoided had their been some sort of communication prior. I’m beyond angry at this point. My hour off work tuned into me stuck in a car for an hour 15 mins. Thanks a lot.The Sam Ritt location is awful. In July the AC was out in the dead heat of summer. It was miserable working out there. The cleaning stations are constantly out of paper towels. The staff isn’t friendly or seem to have any customer service skills.I’ve had to go between the Sam Ritt and trolley location for 2-3 years. I by far prefer the old trolley location. Unfortunately due to my work being closer to west Ashley I’ve had to utilize this location during the week. Weekends I always go to old trolley. Their staff is friendly. The management is always looking for ways to improve the gym equipment. They’re open 24 hrs which is nice because it’s what was advertised when I started my membership. Sam Ritt has yet to do the same.If you can chose between them, choose old trolley.

Honestly, I liked the old location better even though it can workout on base now. They had lots of heavy bags in their octagon, which is why I joined initially, but now they don't have that. I also don't like the layout of the new place. It's still a good place to workout though.