Great Bridge/Hickory Family YMCA

Save your money go elsewhere. I was disrespected by an instructor named Jeremy and I reported him. The aquatic director which is a female didn't do anything about it. I also paid for for son's swim lessons as well as the 93.00 monthly membership fee and it was the third week of them not having his name in the system with his assigned instructor or on the paper that is out on the desk in the pool area. They are really nasty people. Don't support this ymca, there are cheaper more better places out there for swimming like recreational centers. You have been warned.

We have been going to swim lessons at the Suffolk and Elizabeth City YMCA for years, NO ISSUE. We started going to this one first month was fine but 2nd month, different instructor and my kids came over to me saying the instructor was creepy and making them feel uncomfortable. I questioned what was wrong, they said did you see us, he made us jump up on the side of the pool backwards (out of water) and stood behind us while he grabbed our legs. It hurt their belly and it was weird. The guy was older and he was weird. I confronted the swim director who could care less and said she has over 500 or 5000 can’t remember in swim lessons and my kids probably didn’t like him cause he was firm. I knew then I was wasting my time. I called and left a message for the customer executive director 2 weeks ago, still no follow up. Sounds like they know and covering it up. My kids will not be going back here. Be cautious taking your kids here for swim lessons and while I sat in the lobby every time there were daycare complaints in the infant room. Be cautious there too.

I love all YMCAs

Excellent facility, programs, director, and staff!!

Initial promotion of the volleyball sports program indicated a twice to three times a week practice schedule. That was canceled upon an unexpected interest in the program. Season play did not utilize regulation rules. Continued reiteration of a points system not being of importance was negated by the keeping of score during game play. Upon the season finale teams were ranked and placed into a tournament with neighboring YMCAs. The rules during the tournament varied from the season long rules that were utilized and varied from one game to the next. The line of play for a ball being out was moved which created interference with basketball equipment stationary upon the ceiling. One of the games the visiting team was a player down therefore our team was asked to voluntarily handicap itself by removing one player. The coach for the VA Beach Y apparently was a paid professional coach who coached city wide for the Y. The coaches the Hickory Y had were volunteers. The VA Beach Y illegally rotated players throughout games in order to allow their strongest players to be utilized for servers. When I addressed my concerns I was told that everyone deserved a chance to serve and that once again points or standing played no part . If this was the case then why was the other team allowed to strategically place players on the court to put them at an advantage. Obviously points mattered to them. After one game the sports director instructed the players of my daughters team to not show obvious emotion of elation upon winning as they needed to put theirselves into the shoes of the opposing team. All payers were in the same shoes upon entering on to the court. Overall there was no one representing the Hickory Y whom advocated for the success of the teams which they were suppose to be representing. This organization is unprofessional and promotes itself falsely as others have said as a representative of Christian values. My child’s team did not win the final game and upon conversation at home later my child expressed her disappointment in losing to cheaters. Her team did not lose to an opposing team but rather to a system which continually moved the goal post in order to produce an equitable outcome. I suggest steering clear if you have aspirations to pursue HS, College or professional level play.

All you need!

Terrible customer service behind the front desk. They just want your $$$, they don't care about anything else. Otherwise decent facility.

They do a great job keeping it clean.

Great place to workout and swim. There are group classes: spin classes, workout classes, aerobic classes, & basketball this place is Awesome to be.

Billie (white hair front foyer/office) was EXTREMELY RUDE and condescending to two of 18 year old members on 2-22-2022 after their workout. She demanded proof of their 24 hour status though could’ve easily scanned their cards by making them go outside and scan the cards in front of other members that are classmates. As a paying member of the 24 hour option and a 10 year member of this organization I am appalled that her “sorry” was sarcastic followed by another employee who justified the actions by saying these two had doppelgängers with unauthorized access attempts. Thankful I wasn’t there to witness; however, Billie needs additional training to avoid unnecessary incidents such as these. UNSATISFACTORY YMCA!