24 Hour Fitness

Real Dirty Floors in the locker room, Jaccusy water dirty and Steam room dirty they NOT INFORCE THAT PEOPLE DON’T COME IN WITH TENNIS SHOES NEEDS BETTER MGMENT

It's a pretty clean gym with very friendly staff. I love the fact that its 24/7.

First time to go on the gym, and it was very hot for the weather, and the bathrooms are super clean for the gym 24 hour fitness at H street!

I have always had a good experience with this 24 hour fitness. Everything is kept in place and super clean. The staff helpful and friendly.

I was on vacation in the area and needed a place for my son and I to workout. Rick made it so easy for us to get signed up for a temporary membership and everyone there was very helpful and friendly!

I visited this place last week to see what kind of classes they had and what kind of workout machines they offered. The person at the front desk asked; may I help you? I replied, yes, I’m here to see your facility to see if I want to sign up for a membership. He replied, sign this form. I read the first paragraph and it was a contract for a membership. I said, I want to see what you offer first. He then said, are you serious about getting in shape? I said of course I am, that’s why I’m here. I couldn’t even tour the gym, so I left. I just ordered a Keiser bike and I’m very happy with it. I just wanted to see their workout stations and classes and make sure this is what I want to get in to. I wouldn’t recommend this gym to friends or family. Sorry. The customer service at this place is UNSAT!

I moved from the North County to the South County and decided to visit my neighborhood 24hr fitness in Bonita. I love the neighborhood but was very disappointed in the gym. Unfriendly staff, equipment, amenities, cleanliness are below average as compared to those in the North and Central County. I will be looking for another gym.

Listen. We live in one of the most populous cities in the U.S. Gyms are going to be crowded. If you find one that isn't then there has to be something seriously wrong with it.The equipment and the locker rooms are almost all brand new. The members are pretty friendly and cool, even the roided up juiceheads. The staff is pretty chill except for the Asst. Mgr. Chris who has some maturity issues. The "power" has gone to his head. God forbid this kid ever becomes a cop.The sole reason for the one star review is due to STINKY GUY who works out here every single day from like 8 am - 3 pm.Everyone knows who Stinky Guy is. He's like 5'4" and in his 50s and has been wearing the same gym clothes for *literally* months. Literally.You can smell this guy from ten feet away. If he's on the treadmill you need to be at least five treadmills away from him or you will throw up from his stench.After he's done working out he will go into the locker room, take his stinky, sweaty gym clothes and DRY THEM UNDER THE HAND DRYER. If you happen to walk into the locker room while he's doing this, or in the immediate aftermath, WATCH OUT, because you will be walking into a wall of body odor.It is disgusting and no human should have to endure this kind of torture when trying to exercise. So what to do?I asked one of the trainers one day, "Has anyone ever complained about stinky guy?" I didn't describe him or anything. I just called him stinky guy and after a one-second pause the trainer goes, "Yes! But I don't know what to say to him!"My wife encouraged me to write a letter to management so I don't have to confront Stinky Guy myself where things could get, um, uncivil. So I did. Management has ignored my letter while Stinky Guy continues to stink up the gym and the locker room for eight hours a day.When Stinky Guy stops coming here, or if he improves his personal hygiene, I'll revise to five stars. In the meantime, you have been warned!!!

If there was an option to give 0 stars, I would. If you want to be at a gym where the staff do not genuinely care about the customers' concerns. Go here. If you want the staff to not listen to your concerns and respond to you weeks later, go here. This facility not only has machines that not perform perfectly (with major squeaky noises and weird balances), but the staff that have more "power" (e.g., general manager, fitness manager). They say that their interest is in the customer, but their actions say otherwise. I joined this club location and was bought into getting personal training (PT) for 10 weeks which costs $1400. This is obviously not cheap. Hence, I expected an amazing experience because 24 Hour Fitness is reputable and they talk so highly of their PT. My PT was late SEVERAL times to our sessions, and in those circumstances, I would just wait, but the general manager simply told me to just start stretching (on my own obviously). There were also many times when my PT would cut the 50 minute session MINUTES early. I paid a lot of money and it should be worth every penny, but as a customer, who would want to continue the PT with a trainer like this, especially under a manager who does not get the PT who is late right away, but instead tells the customer to just start warming up?! I decided I wanted to stop my sessions and get a refund for the sessions that I have not yet attended. I called the facility and was lied to that a refund was not possible and that I would have to talk to the Fitness manager to figure things out. Then, I resorted to the general customer service line, and was told that they cannot do refunds, but that I would have to call the club facility and ask for a refund directly and talk to the general manager. The general manager at this facility, for the lack of better words, is the worst and very unhelpful. First of all, he was never available, so I left forwarded messages for him to call me back. No response. I had to call every day to finally get in touch with him because he never responded to my messages. When I did get in touch with him, he was very unhelpful. The general manager, lied to me several times that a refund was not possible, when it clearly is. I can tell through my conversations with the general and fitness manager that they are very money driven and selfish and definitely are not customer-centered. Obviously, I cannot go into detail regarding my situation because that would take forever. Ultimately, I still have not gotten my money back (which I rightfully think I deserve because of the way I was treated during PT as a customer and how I have been lied to several times) and am left infuriated and highly unsatisfied as a patron of 24 Hour Fitness. By the way, I never even got a direct apology from my personal trainer for her actions. This location is very money-driven and does not put customers' and their interests first. I no longer even feel comfortable going to this gym anymore because I only see dollar signs in their eyes with their fake smiles. If you are not giving them money, they will not care about you.

Parking is a little eh, bout the only thing I can complain about... aside from my gut 😅 …