Planet Fitness at Otay Ranch Town Center in Chula Vista, CA, is a spacious and well-maintained gym offering an array of cardio machines and extensive workout spaces. The environment is clean and inviting, with dedicated staff ensuring the equipment is in top condition. The gym also includes amenities like lockers, hydro massage beds, and a 30-minute workout room, making it ideal for anyone looking to maintain a fitness routine. However, the gym's cell phone and overcrowding issues, especially due to the free teen passes, can be exacerbating for regular users.
Despite complaints about cancellation policy and some staff attitudes, the majority favor the clean, spacious facility and its friendly personnel. The gym is particularly appreciated for its affordability, making it a top choice for budget-conscious fitness enthusiasts in the area. Overall, Planet Fitness Otay Ranch provides excellent value with a welcoming atmosphere for all fitness levels.
Pros:
- Clean and spacious environment.
- Affordable membership options.
- Friendly and helpful staff.
- Variety of workout machines.
- Hydro massage bed and tanning services.
- Lockers with built-in combination locks.
- No need to bring a lock for lockers.
- Respectful and polite gym-goers.
- Good crowd management with the PF app.
- Well-maintained equipment.
Cons:
- Cancellation policy issues.
- Overcrowding at peak times.
- Inconsistent enforcement of gym rules.
Location / Contact
- Address: 2015 Birch Rd Unit 0150, Chula Vista, CA 91915, United States
- Phone:+1 619-271-1073
- Website:planetfitness.com
Rating Stats
Frequently Asked Questions
Except the peak hours, this place remains quite free or moderately crowded.
This business has a rating of 4.3-star.
This business has 110 reviews.
The address is: 2015 Birch Rd Unit 0150, Chula Vista, CA 91915, United States .
The contact number is +1 619-271-1073
This service is listed under Gym .
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Belzhar Ramos
1 year ago
I’m a single father who lives nearby the Rolando location, and hits the Otay Ranch location when I take my son to school in the area. Thanks to the premium black card membership, I can hit every location in San Diego (and more, even in Vegas - just no slot machines there).The 30-minute workout room is my go-to, my usual, another second home. I set my stuff down in front of a pillar, do my pre-workout stretch (I’m too old for pre-workout drink, sonny), adjust a step to make room for myself & other bypassers, sync my workout clock with the stoplight that still doesn’t give a warning blinking before switching lights (which is okay, because its timing is actually slightly shorter than the actual minute & 30-sec intervals), put on my music, spray my hand towel with cleaner, pick a machine and start on a step, enjoying the view of the mountains during the step routines.I’ve seen a review complaining about people coming into the 30-minute workout room just to do sets and play with their phones. I get it. I hear you. People don’t follow rules. People are stupid.(Hell, I was about to chew out a dude for walking straight back out from the toilet without washing his hands! Gross, fellow men. Wash your hands, please! No questions/comments!)I let it go. I can’t find a nicer way to admonish other gymgoers to use the 30-minute workout room just for the 30-minute workout. I used to be all passive-aggressive and stomp harder during my steps while staring the violators dead in the eye. Now I’m like, hey, mi casa su casa! I work my way around my visitors and remember to use the machine(s) I skipped. So, the 30-minute tests not only my strength, agility and stamina, but also my patience and attitude. I do better now.Also, I found ways to modify the step routines that are harder than the original posted step routines (You can google image the orginal step routines because I’m sure they’ve been disposed).To take things easy on my 42-year-old boomer bodily infrastructure, I move one leg at a time instead of jumping or thrusting my legs out for burpees. I need to TikTok this.Moving on from there. The place is clean, and the equipments are good (despite some cardio TVs not functioning as if we bring wired earphones anyway).The staff is somewhat friendly, trained to welcome us in & out, molded by the seemingly entitled bougie general population of Otay Ranch to speak only when spoken to, but courteous and helpful. Just gotta reach out to them.After all, I love this location. I always return and do recommend. Get your poke next door, or maybe Mexican food and cerveza across the way.
Chuck McLaughlin
1 year ago
Old time sugar. Great service. I haven't tried the food yet.
Mikey Mike
1 year ago
Great place to get a workout! Nicely located in a shopping mall to get some good food right after.
Tony Giroux
1 year ago
I couldn’t find my original review of 1 Star so that I can update it. I would give a 4 star review but don’t want to hurt you twice. Appreciate the turnaround in cleanliness and attention to detail. Keep up the great work. Much appreciated.
Dulce Lourdes Vega Cardenas
1 year ago
Worst customer service ever!My fiance and I are going to train in the afternoon, today we decided to do it in the morning and while my fiancé was waiting for me to finish my routine, the people at the front desk asked him to leave the facilities because he was waiting at the community tables and according to Front Desk those tables are exclusively for managers. I asked them to show me the policy that only managers could use them, and they told me that basically the front desk set their rules, and that if they said they were for managers, they were for managers inly and we couldn't use them.
Shawn Hollister
1 year ago
TV’s don’t work, my elliptical machine of choice made a clicking while working out, the rowing machine monitor froze after a 1:30 seconds. Nobody wipes their machines downs.
Caridad Hale
1 year ago
Good location = super convenient if you live in the area. Because it’s the closest gym you will experience a significant hike in attendance at a certain time (for me it’s been 8:30) . Even on weekdays. Otherwise, good gym.
Sam Aguiar
1 year ago
The gym is fine, plenty of cardio machines but I wish there was more weight and squat racks. The staff is somewhat friendly but they don't enforce any rules.I went up to the front desk to let them know that the 30 min exercise area was not being used correctly and that i couldn't get my workout in since people were just using the machines to do sets instead of following the rules.The response I got was "it's the beginning of the year and there is a lot of people, maybe you can just ask them how much longer there sets will be"... I don't think she understood that area is not meant for doing sets and it's meant to be rotating every minute and that way nobody gets in the way and everyone can use the machines.I wish that area had better monitoring so it can be used as intended.
Jose Mejia
1 year ago
Great location, ample parking & very clean gym
Jaime Sanchez
1 year ago
Clean, not crowded. Plenty of variety. Just getting back into being active, so its perfect for what I need.