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Located at 5650 State Hwy 49 S, Harrisburg, NC 28075, Gold's Gym in Harrisburg offers a variety of amenities to fit different needs. This 24-hour facility prides itself on its cleanliness and professional staff, providing a welcoming environment for gym-goers.

Members highly recommend the friendly and knowledgeable staff, as well as the diverse range of fitness classes and high-quality equipment. However, some reviews point out issues with management, customer service, and cancellation policies, which suggest room for improvements in administrative areas.

Pros:

  • Clean facility
  • Friendly and helpful staff
  • Karen Small, a standout trainer
  • 24-hour access
  • Wide variety of fitness classes
  • Excellent childcare services
  • Updated and well-maintained equipment
  • Supportive gym community
  • Knowledgeable personal trainers
  • Convenient location

Cons:

  • Poor management and customer service
  • Difficult cancellation process
  • Condition of facilities varies

Location / Contact

Rating Stats

3.7

out of 5.0

43 reviews
5.0
6 reviews
4.0
4 reviews
3.0
10 reviews
2.0
57 reviews
1.0

Reviews (120)

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Great classes with great instructors.Morning childcare is fantastic.New management is really trying to change the place for good.

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I have called 3 times to ask about membership details on a regular Sunday. I’m getting 0 response

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I've been a member here for several years. Great equipment and spacious workout area!

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If you’re not going to be open 24/7 (like your website suggests) you need to update it rather than inconveniencing people who are trying to start a membership. I’d give you a 0 on first impression if I could.

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This gym is terrible and the only thing worse than the gym is the company they use for their memberships. They continue to bill you after you cancel. Save your money and go to any other gym.

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All employees must have skipped work on the day they trained for customer service or how to use basic technology. Forget about trying to purchase supplements or anything here…unless you’re prepared to be charged multiple times and then lied to.Save your money and go somewhere else. Run away from these mouth breathers!

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The manager has anger issues and cannot politely tell you not to come. As a guest, I was yelled at because I was coming too often, even though I was coming with a member. I should be allowed in, but only on Fridays. I did not know this, but the manager was too angry and wanted me to pay a whopping $15 for 2day pass, which is absolutely nuts.The manager could've done a better job communicating with me. Besides just being a strict A-hole all the time. Not only that but he is the only one who asks for ID when I come in....yikes . I'm not buying alcohol dude, no need to take the job so seriously.

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Average gym, below par kids club. Kids club attendant does not seem to like kids, it is the younger white girl who always keeps headphones on, never wishes kids or the parents. She feels forced to be working there. Not a very welcoming gym, even the front desk guys don’t greet people. I wouldn’t be surprised if people flock to a new gym if opened nearby.

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Nice little gym, a little overpriced for what it has to offer which is not too much. Staff is great and all and there is at least one of every type of equipment but thats kinda the problem, there are hundreds of members here and 3 bench presses and 3 squat racks along with a-lot of other very popular equipment that is drastically lacking numbers in that gym. Not rare at all to have to wait an hour or two for a bench or squat rack ect. Lastly, the cleanliness of this gym is also something to consider… definitely not the cleanest gym, there is one employee who is in charge of cleaning and he does a FANTASTIC job, that man is constantly cleaning but this is a big gym with a-lot of traffic and one gentleman is not enough.

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Front desk guys are disrespectful. I just moved to the area from out of state a week ago and my friend got me a guest pass that was valid through Dec 14th. I go in to use the last day of my free trial and the front desk guy told me I either need to get a membership or leave. He followed me to the workout machine I was using and kicked me out. I have never been treated that way at a gym before and should’ve been able to use my last day. You made my decision easier. Definitely won’t be getting a membership. A better sales strategy would probably be to treat your customers with respect.

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Frequently Asked Questions

Except the peak hours, this place remains quite free or moderately crowded.

This business has a rating of 3.7-star.

This business has 120 reviews.

The address is: 5650 State Hwy 49 S, Harrisburg, NC 28075 .

The contact number is (704) 455-4653

This service is listed under Gym .

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