Gold's Gym Harrisburg, NC

I've been charged 3 months in a row after cancelling and everytime they tell me that it never went through. They use a contracting company to take payment. Do not sign up. You will regret it

A couple of young people who work at front desk , they never give welcome , this situation is almost every afternoon.. I know is not they obligation but it’s a way to show respect ...definitely they have TERRIBLE manners ...but, guy who works in the morning is very polite always have good mood and gives welcome.

I just want to say thank you to David my coach for pushing me every single time we workout , its been 3 weeks and i can see some results already .. if you are looking for a training please come see David at gold gym his is amazing !! thank you David

This gym did not notify me when my two year contract was up even though I repeatedly asked for the membership expiration date. Then, when I finally found out that it was up, I was charged full price for my membership AND I was also charged for the next month's membership even though I had already cancelled my membership. This business should be more professional and address customer service on a very deep level if they want people to be satisfied. On top of all of that, the classes that they offer during peak times are not of any help to me which is why I had to stop going. They only have yoga at 8PM and several other classes that I am interested in takes place well after I have already came home from work and would have to go back out again after eating dinner. This does not work well with a typical person's schedule if you work 9-5. Most people don't want to work out right before they go to sleep at night! Please get it together!

I love this place but they stand around talking almost constantly yet they always have to check if there is a tanning bed clean and they have to be told a movie has been off for an hour in the cardio cinema. I just feel like quick glances can fix these quality control lapses. Other than that, it’s a clean environment and the staff is personable. We pay management fees each month but run out of soap and paper towels.

The gym is not the best, but it's good. Gets the job done... has working machines, good weights area, and the sauna is a nice touch. The classes are the best, and the Les Mills workouts and the instructors for group classes are really what keeps me here. There's a cool cardio cinema that I like. Things are usually kept pretty clean and I have only had one issue with creepy men trying to talk to me while I work out. (Good compared with other gyms.) The staff are friendly. They recently extended their hours on weekends, so that's been nice.Downsides:--I don't like that there is no space for stretching. It's something I've recommended to them for the past two years, and they know it's a problem for many people but they don't do anything about it. They tell me to just use the group class room if it's available, but what about when it isn't? Having a place to stretch would actually encourage stretching and reduce likelihood of injuries.--I hate that every single treadmill has a TV... I hate having something right in my face while I try to walk or run, and I'd rather listen to music or an audiobook and be able to look out from the treadmill. Having a screen in front of me hurts my eyes and it ends up also hurting my neck from not being able to look straight ahead. I get that some people like it, but having one or two treadmills without TVs would be great.--There are also never enough heavier dumbbells available for classes. Three or four people try to get the 10 lb dumbbells every Body Pump class, and there is only one set. Those are now falling apart from so much use in Body Pump. There should be more.--And the other major downside is that my friend, who signed up one month AFTER me, is getting a much heftier discount for being a student than I do ($10/month difference, and we are in the same program at school, moved here at the same time, etc.). I brought this up with management and they said that because this gym was owned by someone else before them, they don't know why that happened and can't do anything to fix it since her payments are lower than what they currently offer... that seems incredibly unfair to me and I know they could do something if they really wanted to, but they have said no. The only reason I stayed after that was because of the classes and the location is convenient.

This gym is great but the maintenance and care of it's clients seems to be lacking. There are always issues with the ladies locker rooms that do not seem to be kept up (despite our reporting them) like ants in the showers. I was bitten on the toe by ants while in the shower this morning and am now the proud owner of a very swollen toe. I've personally reported this issue in the past but it seems that the staff does not keep tabs on issues such as these. This is a great facility but the lack of attention to details like this makes for disappointment.

Had a bad experience with the last gym I attended. Staff was totally unprofessional. Stopped in at the Harrisburg location. David Bell's professional attitude and demeanor made it an easy decision to start working out there. I don't expect perfection but I pay close attention to how staff treats members. I am not a number and I do expect a level of personal service and attention. Got that here will keep coming because of it. Give that man a raise....

Was a member of this Gym for over a year. My wife and I both thoroughly enjoyed it. The staff is super friendly, everything is very clean. Love the fact they have child care. My 6 year old was always excited to go. Oh, did I mention the staff was great :)

I recently moved out the state and have been trying to cancel my personal trainer but have not been able to even get a call back . I have left several messages and they have not returned my calls but they keep charging me. I was able to cancel my gym membership but they keep taking my payments for training and I don’t even have a membership with them. One day I left 6 messages on their voicemail. I tried to call the front desk, and no answer either. They are happy to take your money and sign you up but when you call to cancel, good luck because they will just ignore you. This is the worst customer service I have ever experienced.