In-Shape Family Fitness

Solid gym. Compared to what I am used to back home in ireland this gym is a godsend. The people who keep complaining in these reviews are obviously spoilt and very soft. It's a great place and very big. Great equipment and very clean. Friendly staff also.

I've been a member since 2012. Used the silver sneakers exercise classes, then I signed up for training sessions with Robin in May 2014 and have been working with her consistently. She is an awesome person and EXCELLENT trainer!! I've lost 30 lbs., feel great and am more fit than I've ever been! She has been encouraging, supportive and totally honest with me. I would recommend her to anyone wanting to achieve your fitness goals.As far as front desk staff goes, their lack of common courtesies and attitude could be improved upon. It depends on who is working the front desk...some good, some not so.I like the new colors and interior design, it's upbeat!

Shopping around for family pricing called In shape 3 times within a 3 hour period still no call back. Was told that someone name Eric would call me.. i don't think he received my messages. Guess i will continue to shop around and go to a different gym.

I would have to agree with other reviews, the staff is to young and all need a costumer service course. Front desk employees don't smile and most of the time don't even acknowledge you. They just scan your membership card and off you go without saying a thing. At least smile or say something to the members. ie, welcome, have a great workout, nice to see you. In-shape use to have a community board by the front desk for member. I wanted to inquire about finding a workout partner. I asked why it was taken down that i would like to find a partner to workout with, I was told by one of the younger guys that was working at the time that I needed to mingle to find someone to workout with. I don't go to the gym to mingle. Frustrating!!!!!!Keith

This gym is okay depending upon your needs and time preferences. I have had both positive and negative experiences. The upside is that the gym is packed with all the things you need for a solid workout. The pool during the summer is great for the kids and the kids' play area provides child care most times when needed. Many times the gym is empty, so you can have your run on the machines. The free weight area for the guys may be a different story, but I have had no issues when I was using this area. The bathrooms could be cleaner and the staff is really poorly chosen. It is not anything personal, they are just too young and ill-equipped to handle situations in a customer-based business that require quality care and safety management.Here are my three terrible experiences. The first was when another member was in the same lane as my son and because my son was in his way, he picked my son up, while in the water, and threw him across the lane. My son, who was 8 at the time, was in shock. When I told the staff person, he came out to the pool area and just stood there. He did not say anything to the man nor did he write up an incident. Other members were appalled and couldn't stop commenting and the bully moved into another lane and stayed silent. The staff needs to be better trained and able to handle adult-material. The only people they had on staff were in their early twenties, if that.The second time was when I was using the sauna and there was a woman who was blasting rap music while in her workout outfit and tennis shoes. I asked if she could turn it down a little and she said no. When I went to talk to a staff member, they told me they would leave a message for the manager, but no one called me back. I called three or more times and left messages and still no one called me back. I then requested the cancellation of my membership and then someone wanted to know what happened. When I told them, they said they were sorry and that I could contact the main offices to speak with someone about the matter. It is difficult as a single mom to have to make so many phone calls and take the time away from work and my children, so I opted to only use the facility during the summer for the kids.The last time was when I entered into my personal training program and thought I would try it again since there were new people on staff. All seemed to go well until I wanted to use one of the basketball hoops on the side in the basketball room. I needed it for 15 minutes to help my daughter with her shooting for her science fair project, but there were about 20 guys playing full court, using 2 of the 6 baskets that all members are suppose to have access to. I asked if I could use the one hoop and they said they were playing a game. When I went to the front to talk with a staff member and told him I needed the hoop for 15 minutes for my daughter, he said he would go back and let them know. But when he got back there, he froze. There were so many guys, I think he was frightened. It was only him and another young guy on staff. Both were in their early twenties or younger. When he continued to be speechless, I spoke up and tried to explain about needing 15 minutes for my daughter's science fair project and that we would be out by 8:30pm. One guy wanted me to wait until the game was finished. I turned to the staff member who was still silent and he said he could ask them but if they said no, he couldn't do anything about it.It would be my recommendation that In Shape only allow adults to be on staff who could handle safety situations that would arise. Hiring young men and women who are not equipped to handle difficult situations or are not confident enough to run the facility when they are on the clock is poor management and a quality and safety issue for all members. Hopefully the In Shape management will respond better than they have in the past since I am now putting these events in writing.

Amazing gym! It has literally everything here and a spa like atmosphere but not spa prices! I highly recommend this gym!

great facility love the separation of the weight rooms upstair functional fitness room almost 200 cardio machines and a woman's shapes room for my girlfriend. staff is happy and always answer my questions well worth the monthly fee ,

BUYER BEWARE!!!I have been trying to cancel my personal training with the CONCORD IN SHAPE now for almost 2 months. I tried to cancel the day after I signed up after being pushed into the service because he, "didn't want me to lose out of this great deal". I am so incredibly angry and upset I don't even want to continue going to the actual club, but I'm sure it would be a nightmare to try and get out of that contract.I was supposed to have 5 days to cancel with a company called Custom Built. After they finally returned my call the REP said that they no longer handled In Shape's PT, and that I would have to contact them directly to cancel. I attempted contacting them by leaving a phone message for that department AND an email. No one contacts me. I then contact them again by phone message and email and still no contact. They are holding $349 of MY MONEY hostage!!!I never should have signed up for this in the first place. I told the male personal trainer I should speak to my husband about this, since we are on a fixed budget. Had I known it would be even a tenth this difficult to cancel I would've steered so far clear of this. I hate companies like this. They take advantage of the customers. I have sent another email (I believe this will be the 5th one) so we will see if anything comes of that. Probably not. I miss my awesome gym in Fresno that was larger than In Shape, cleaner, far more friendly, and never any issues when it came to billing. No one ever felt raped by them.I feel like I need to call my bank and make sure they can't take anymore money out AND research Small Claims Court.BUYER BEWARE OF PERSONAL TRAINERS TRYING TO TRAP YOU IN THEIR SERVICES.

I ben looking for a gym that has options of location and I must SAY the location is hard to get to even if its in concord the staff was fair didnt go above and beyond just ok... the bathrooms are some what clean more to come. .

Great facility, however one thing is annoying and perhaps one could consider a discriminating. The members age varies and the background music is catering only the youngsters. I can't see how one would think that it is beneficial for a focused workout to listen what sound a broken record lyrics about love and love breaks. There is plenty of contemporary instrumental music and listening to various styles would be only fair to everyone. And I am not about to plug my ears when I workout. I know that you can do something about it so don't ignore this please. As a good business I know that you care about your members satisfaction and creating great and healthy environment for workout.