In-Shape Family Fitness, located at 5294 Clayton Rd, Concord, CA, offers a wide range of facilities including a pool, basketball court, and numerous workout areas. They provide various classes and the gym is generally clean with a friendly atmosphere. Despite some complaints about the steam room and equipment maintenance, many members appreciate the helpful staff and variety of exercise options. The gym also offers convenient hours from 4 AM to 11 PM on weekdays, catering to early risers and late-night gym-goers.
However, there are significant drawbacks including reports of rude staff and issues with membership cancellations. The pricing is considered high compared to other gyms, which may not justify the value for some users. While the gym has many positive aspects, potential members should weigh these pros and cons carefully.
Pros:
- Wide range of facilities and classes
- Friendly and helpful staff
- Clean and spacious environment
- Convenient operating hours
- Well-maintained equipment
- Good parking availability
- Positive atmosphere
- Childcare services available
- Heated pool and numerous exercise rooms
- Special recognition for individual staff members
Cons:
- High membership fees
- Rude staff reported by several members
- Issues with membership cancellations
Location / Contact
- Address: 5294 Clayton Rd, Concord, CA 94521, United States
- Phone:+1 925-694-0825
- Website:inshape.com
Rating Stats
Reviews (120)
Frequently Asked Questions
Except the peak hours, this place remains quite free or moderately crowded.
This business has a rating of 4.2-star.
This business has 120 reviews.
The address is: 5294 Clayton Rd, Concord, CA 94521, United States .
The contact number is +1 925-694-0825
This service is listed under Gym .
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Suliman Mangal
1 year ago
Old equipments
Dustin Graves
1 year ago
Clean and Focused Environment.
John Freeman
1 year ago
I had a tour. What a huge place!! I found out that my Medicare will pay for my membership!! Come join me there!!
Boris La Noire
1 year ago
Pool super cold. Last time I saw bandaids on the bottom, they seldom vacuum it
Stephanie S.
1 year ago
I loved going to this gym. They offer so many great things like a pool basketball court classes and areas to lift weights. But their new kid zone policy is totally dysfunctional. In the past we were able to schedule a time slot through the app, but since the new year started they scrapped the old policy and now it’s a free for all restaurant style first come first serve. They are not prepared for the amount of children that show up now. They must hire a few more kid zone employees. The manager Adam Haro has not taken this matter seriously. Parents have wait times ranging from 15 mins to 45 minutes. I love in shape but I may leave considering I keep missing my workout as well as various other parent clients who are stuck in a waiting limbo. I love the staff they do an amazing job. Shout out to Chabnam from the kid zone she absolutely deserves a raise she treats the kids with respect is very kind to all and is the most responsible person at this gym. Danae also deserves a raise she is very kind and sweet towards the children. Amandria from zumba is an amazing instructor and she deserves a raise as well. she has created a supportive empowering space for any beginner to pickup and enjoy dance. These outstanding employees deserve a raise. It is their hard work and customer service that has attracted more patrons to the gym. It is time for management to support their amazing staff and hire at least 3 more people to accommodate the amount of children at the kid zone. Think twice if you signed up here and have children.
Daphne Robinson
1 year ago
I love this gym. The only suggestion I have is for them to make sure there steam room works in the ladies locker room it seems like it is always out of order. However, overall I do really like in Shape gym it offers everything that I need.
Kasra Rassouli
1 year ago
Manager never calls back to discuss membershipIssues.
Keena Armstrong
1 year ago
Great!
Sam Lutz
1 year ago
Finally no mask required for members!
Travis Durham
1 year ago
Great place with plenty equiptment. Real friendly staff.