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In-Shape Family Fitness, located at 5294 Clayton Rd, Concord, CA, offers a wide range of facilities including a pool, basketball court, and numerous workout areas. They provide various classes and the gym is generally clean with a friendly atmosphere. Despite some complaints about the steam room and equipment maintenance, many members appreciate the helpful staff and variety of exercise options. The gym also offers convenient hours from 4 AM to 11 PM on weekdays, catering to early risers and late-night gym-goers.

However, there are significant drawbacks including reports of rude staff and issues with membership cancellations. The pricing is considered high compared to other gyms, which may not justify the value for some users. While the gym has many positive aspects, potential members should weigh these pros and cons carefully.

Pros:

  • Wide range of facilities and classes
  • Friendly and helpful staff
  • Clean and spacious environment
  • Convenient operating hours
  • Well-maintained equipment
  • Good parking availability
  • Positive atmosphere
  • Childcare services available
  • Heated pool and numerous exercise rooms
  • Special recognition for individual staff members

Cons:

  • High membership fees
  • Rude staff reported by several members
  • Issues with membership cancellations

Location / Contact

Rating Stats

4.2

out of 5.0

20 reviews
5.0
8 reviews
4.0
8 reviews
3.0
17 reviews
2.0
67 reviews
1.0

Reviews (120)

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One of the best in shapes. Period. Great amenities, staff and equipment.

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Has many workout programs to choose, heated pool, work at your own pace, trainer to help your goals (fee)

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Really like this place overall. Its spacious, has a pool, basketball court, towel svc, classes, not a meat market, and u can always find a corner to stretch alone and zone out. Pretty good pluses at an affordable rate.

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This club has made a lot of progress in the past year with General Manager Doug Cervantes. I highly recommend this club for all the right reasons. The club has gone through a miraculous conversion that only someone like Doug could have done. This gym is a perfect place to join, with weight-lifting, racquetball, various machine to help you fine tune your body goals, swimming pool, sauna, steam room, full size basketball court, cardio area, plus a lot more. Give InShape a chance to make you a believer.

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When I saw $45.97 deduction from my bank count on 10/2/2020, I called In-Shape to help me cancel my account because I have not been living in the area. I was told they could not help me if I would not come in person to the club, but covid cases were highly increasing and I needed an appointment to do it. I was given a number to call to cancel, I was told my wait time was more than 45 minutes, and I was disconnected and could not get a hold of anybody when I called again. It was terrible call time when I had to do it during my lunch break. Today, I called In-Shape again due to another deduction of $94.99 on 11/3/2020. There was no clear explanation except that my previous contact did not grant me the cancellation that's why I was charged again (more than double this time) and the lady named Karla said they will not refund my money. How pathetic it is to hear that they take your money like they don't care at all. Customer service is very poor. The lady in the Concord In-Shape was very rude when I offered to give my member number. She asked me, "For what???". Never again. I lost my respect and loyalty after being there for years.

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I love this gym! Moved to the area last month and I was looking for an place that offers lots of different classes and is clean. This place is awesome, they have a lot of different workout rooms and everyone can find something they like. The locker rooms are clean and spacious.

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Been going to this place since they took over from Mavericks. Parking lot leaves MUCH to be desired, can't read lines and people almost hit you every day. If you know where everything is inside, then you have enough equipment to handle a good workout. Overall the only place I know of to play some racquetball, I go for that a lot.

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I have been a member at a plethora of gyms, this is the BEST gym I have been a member at. This gym is HUGE, and for all the different types of exercise one can do to stay IN SHAPE here, a excellent price. Some gyms I've been to can be pick up places, NOT HERE.People that work here are very respectable and friendly. I hope they have the same manager when they re-open, he is the coolest dude. I like the upstairs work out room, where one can do just about any type of work out, tends to be very quiet in this room. I miss...The great work outs, the cool people that work here, and also special thanks to Anthony the personal trainer that gave me an excellent session. I hope they will open again when it's safe to open.

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I like this location. Clean and new. Plenty of space and air. Original modern design. Friendly employees, many great areas for working out. Good store with aminos and bcaa. Large parking spot. Many yangs motivated members around what makes me fill charged and refreshed to the new achievements.

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The best Gym!

No reviews yet

Frequently Asked Questions

Except the peak hours, this place remains quite free or moderately crowded.

This business has a rating of 4.2-star.

This business has 120 reviews.

The address is: 5294 Clayton Rd, Concord, CA 94521, United States .

The contact number is +1 925-694-0825

This service is listed under Gym .

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