In-Shape Family Fitness, located at 5294 Clayton Rd, Concord, CA, offers a wide range of facilities including a pool, basketball court, and numerous workout areas. They provide various classes and the gym is generally clean with a friendly atmosphere. Despite some complaints about the steam room and equipment maintenance, many members appreciate the helpful staff and variety of exercise options. The gym also offers convenient hours from 4 AM to 11 PM on weekdays, catering to early risers and late-night gym-goers.
However, there are significant drawbacks including reports of rude staff and issues with membership cancellations. The pricing is considered high compared to other gyms, which may not justify the value for some users. While the gym has many positive aspects, potential members should weigh these pros and cons carefully.
Pros:
- Wide range of facilities and classes
- Friendly and helpful staff
- Clean and spacious environment
- Convenient operating hours
- Well-maintained equipment
- Good parking availability
- Positive atmosphere
- Childcare services available
- Heated pool and numerous exercise rooms
- Special recognition for individual staff members
Cons:
- High membership fees
- Rude staff reported by several members
- Issues with membership cancellations
Location / Contact
- Address: 5294 Clayton Rd, Concord, CA 94521, United States
- Phone:+1 925-694-0825
- Website:inshape.com
Rating Stats
Reviews (120)
Frequently Asked Questions
Except the peak hours, this place remains quite free or moderately crowded.
This business has a rating of 4.2-star.
This business has 120 reviews.
The address is: 5294 Clayton Rd, Concord, CA 94521, United States .
The contact number is +1 925-694-0825
This service is listed under Gym .
Add a Review
Your email address will not be published. Required fields are marked *
People Also Viewed
Christine Vota
2 years ago
The best gym in Contra Costa. Following all safety guidelines.The gym is well maintaned and friendly staff
Theresa Bentley
2 years ago
Jada, Adam and Sharlene are awesome Representatives of the club. They were so kind and made me feel extra welcomed at this facility.
Nandi Sealey
2 years ago
Gym patrons about without their mask and coughing up a storm. What did they do? Overhead page. How is anyone going to hear with music blasting in their ears?!
Chris Dawson
2 years ago
Wife was denied entrance for their app not working. We've been members over 5 years. Wife was very upset then the manager Doug verbally attacked my wife in front of staff and customers humiliating my wife and making her cry then removing her from the premises completely unacceptable very disappointed.
N Lopes
2 years ago
I see a lot of people agree with me here, management in the evening need a attitude revamp! The lady with glasses clearly doesn’t like her job the effort given is at best a 1.5 star attitude is snotty and irritated like any question is an inconvenience friends and I needed assistance on billing we “ it’s all done your app!” Is the response we got no assistance at all! Just ridiculous! I don’t know how to use my app hello! That’s why I’m in there asking for helpThe next few days I spoke to the talll slender girl who needed more information who called the manager who is quite the different from the nightmare I delt with. Courteous friendly and helped me set up reservations will come only in the mornings
Hugo Orellana
2 years ago
Hi I just want to say thank you for cube the club nice and clean, I have four more memberships in different gyms and in shape concord is one of the best. I want to say thank you so much 🙏as well to Natalie, Alisha, Sharlyn, Heather. this four girls are doing excellent job. I can tell this four girls they are doing the best for this club.
Rich M
2 years ago
They will take your money and not refund you, even after being a 8+ year member. I had to cancel after the gyms reopened, I was not getting charged most of 2020, then in September they "opened" not really in my opinion, I showed up after they first opened back to this location and the doors were open but no lights on or staff to be found? . Took my money even after waiting to get in contact with them, would not recommend them. To me the work out equipment only got worse over time, they are trying to do more of a cross fit type of platform it seems..
Bo Tep
3 years ago
Good place to get in shape, healthy
Judith Lyle
3 years ago
Horrible customer service from who ever helped and the general manager.
Kevin Adkins
3 years ago
This place is getting busy. I hope people give up on their new years resolution soon. Stay fat everyone.