Planet Fitness at 10861 Gateway S Blvd, El Paso, TX, offers a wide array of workout options suitable for beginners to intermediate fitness enthusiasts. The gym is noted for its cleanliness and friendly staff, making it an inviting atmosphere for regular workouts. However, there are some issues with equipment maintenance and overcrowding during peak hours.
The Black Card member area stands out with its special amenities, including massage chairs and a virtual lounge. While the gym is convenient with its 24-hour service and affordable memberships, issues with memberships and poor management practices have been reported, affecting overall customer satisfaction.
Pros:
- 24/7 availability
- Clean and well-maintained
- Friendly and supportive staff
- Affordable memberships
- Wide range of exercise equipment
- Special Black Card member amenities
- Motivating music
- Convenient location
- Excellent for beginners and intermediates
- Good atmosphere
Cons:
- Overcrowded during peak hours
- Issues with membership cancellations
- Inconsistent maintenance of equipment
Location / Contact
- Address: 10861 Gateway S Blvd, El Paso, TX 79934, United States
- Phone:+1 915-822-1002
- Website:planetfitness.com
Rating Stats
Reviews (30)
Frequently Asked Questions
Except the peak hours, this place remains quite free or moderately crowded.
This business has a rating of 4.2-star.
This business has 30 reviews.
The address is: 10861 Gateway S Blvd, El Paso, TX 79934, United States .
The contact number is +1 915-822-1002
This service is listed under Gym .
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Anthony “PapaBear” Mendoza
11 months ago
It's a good small gym I love the ellipticals here
Alfonso Ponce
11 months ago
Nice place, very clean in some areas. Friendly, nice place to work out at.
Shane Powers
11 months ago
Outstanding value. Gym is newly remodeled, all well kept and clean equipment and good staff. 👍 …
Edward Norris
11 months ago
Great facility! They keep the machines together in groups so that when you are focusing on a specific workout, you don't need to walk across the whole gym multiple times. The machines are kept clean and I'm great working condition!Overall, I get my workout done well and feel like the machines work well and the employees do an incredible job keeping the place clean and orderly!LUNK ALARM REVIEW:I'm sure a lot of people want some specific information about the infamous lunk alarm. This isn't a super big deal, but sometimes I'll be focused on lifting and get jump scared by the loud alarm, not the guy who dropped a dumbbell. Again, not the biggest deal but do be warned...don't be a lunk.
Kiery Cordova
11 months ago
Not enough parking for the daily crowd but I really do enjoy coming and working out. People are nice. Keep to themselves. It is clean and well maintained. Some machines seem to not be working. Hopefully they get them fixed or replaced
Troy Torres
11 months ago
The equipment at this gym is definitely efficient, and it suits the needs of a beginner and intermediate person who is trying to get in shape. The reason I have given it 2 stars is because of the service there. Initially when I went to join, they gave me bits and pieces of information trying to just sale the membership. I was interested in getting in shape. So they did not have to be so secretive about the annual fees and the requirements of having a downgraded membership, which they tripped over their words and basically omitted so many things trying to get me to sign up. Once I Got all of the fine print out of them, I still decided to join the gym. My husband on the other hand did not want to continue his membership. They, in turn, made it extremely difficult for me to terminate his membership. And they made sure they charged me for the both of us. And even through that process, they only allow a manager to take care of it, and he is not on duty during regular business hours. They had an employee there by the name of ava who gave out miss information and clearly wasn't trained properly.
Crystal Mitchell
1 year ago
Went to cancel my membership in April 2023 . It was not canceled. Charged for two months . No refund offered.
jubeeb123
1 year ago
Just signed up. Never went to a gym before and it was great. I'm 68 and the trainer was so good thank you
Elizabeth Rodriguez
1 year ago
I'm giving this gym a high rating because the staff including Mike, Paulina, Valerie and Leslie have been absolutely amazing to me! I live close to another gym but I prefer to make the drive because I enjoy the atmosphere and the warm welcoming environment these amazing people bring to my workout! I have never experienced anything less. They are always kind and contribute to my confidence to continue my physical fitness! Thank you, Mike, Paulina, Valerie, and Leslie!!!!
PT
1 year ago
Just an idea: Many of your equipments are broken or out of service. I think a little cleaning and maintenance would go a long way --would you agree?Is it daycare for teenagers or a gym? Clean the gym! The restroom stinks