Planet Fitness in Elgin, IL offers a clean and well-maintained environment with a variety of modern equipment, including cardio and weight machines. The staff is consistently praised for being friendly and helpful, making it a supportive atmosphere for both beginners and regular gym-goers. Operating 24/7 most days, this location provides flexibility for those with varying schedules.
However, the gym often gets crowded, particularly during peak hours, leading to waits for equipment. While the value and amenities like tanning beds and massage chairs are appreciated, the cumbersome cancellation process and occasional issues with customer service leave room for improvement, impacting overall satisfaction.
Pros:
- Clean and well-maintained gym.
- Friendly and helpful staff.
- Modern equipment.
- Variety of cardio and weight machines.
- Flexible 24/7 schedule most days.
- Affordability with good value memberships.
- Supportive environment for all fitness levels.
- Amenities like tanning beds and massage chairs.
- Personal trainers available.
- Utilizes an app to check crowd levels.
Cons:
- Often crowded during peak hours.
- Cumbersome cancellation process.
- Occasional issues with customer service.
Location / Contact
- Address: 623 S Randall Rd, Elgin, IL 60123, United States
- Phone:+1 847-289-0500
- Website:planetfitness.com
Rating Stats
Reviews (120)
Frequently Asked Questions
Except the peak hours, this place remains quite free or moderately crowded.
This business has a rating of 4.5-star.
This business has 120 reviews.
The address is: 623 S Randall Rd, Elgin, IL 60123, United States .
The contact number is +1 847-289-0500
This service is listed under Gym .
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Terry Kimmel
1 year ago
Excellent facility. ALWAYS clean and the equipment is in excellent repair. Friendly environment.
Donald R. Walker
1 year ago
I have been a member for 5 years and it is where I continue to keep fit. But I also commend the employees as they welcome me and encourage me in my fitness journey!!
Heather Maravola
1 year ago
Very clean club, staff is really nice. Members seem to follow safety rules, maintaining distance and cleaning machines after use.
frank guihan
1 year ago
Facility is well kept and the staff is very helpful , especially Ivan Roman , the manager ,Who has been very attentive to any needs I have had in the past
Nutc Shrink
1 year ago
This is the cleanest gym I've ever been in. The workers are always friendly and busy keeping the place top notch.
Australia Marquez
1 year ago
They're cutting schedule open at leate hours.7am weekends hours no respect for people like me lakes to do workout early.Was cv 19 .now what reason 🤔 …
Dulce Sotelo
1 year ago
Tracy!!!! Thank you for helping me with all the questions and showing me how to use machines that will target the areas I showed you, (arms, upper back) He was real professional and did not complaine or judge, he even came back to check on how I was doing. Hes a keeper. OH, one bad thing is the water taeste funny (metalic)
pepe hands
1 year ago
Great gym very clean, lots of equipments for both cardio and weight lifting. They just replaced the treadmills for new ones too! Overall staff is very friendly and if youre new and never been to a gym before they offer a tutorial or walkthrough for every machine not to mention free to members. I got one guy to help me design a work out plan and to this day i still use it. I've been coming to this gym for about 6 months. Update of 2022 some machines been broken for a while only complaint and lack of replenishing hygiene products like alcohol hand sanitizer and soap. Other than still good.
Jennifer Franco
1 year ago
I would like to thank Tom from the Elgin PF location for all of his help today. I accidentally dropped my keys into the stairmaster machine and didn't know how I would get them out. He was a lifesaver and was able to remove a panel on the machine so that I could retrieve them. What a relief! Thank you again Tom for being so kind and helping me. Great customer service!!!
Victor Fennell
1 year ago
This place is for normal folks, and every one is pushed to challenged themselves and not go crazy. Been so pleased by the professionalism of all the coaches and their knowledge of sports fitness. Recommended!