Planet Fitness in Elgin, IL offers a clean and well-maintained environment with a variety of modern equipment, including cardio and weight machines. The staff is consistently praised for being friendly and helpful, making it a supportive atmosphere for both beginners and regular gym-goers. Operating 24/7 most days, this location provides flexibility for those with varying schedules.
However, the gym often gets crowded, particularly during peak hours, leading to waits for equipment. While the value and amenities like tanning beds and massage chairs are appreciated, the cumbersome cancellation process and occasional issues with customer service leave room for improvement, impacting overall satisfaction.
Pros:
- Clean and well-maintained gym.
- Friendly and helpful staff.
- Modern equipment.
- Variety of cardio and weight machines.
- Flexible 24/7 schedule most days.
- Affordability with good value memberships.
- Supportive environment for all fitness levels.
- Amenities like tanning beds and massage chairs.
- Personal trainers available.
- Utilizes an app to check crowd levels.
Cons:
- Often crowded during peak hours.
- Cumbersome cancellation process.
- Occasional issues with customer service.
Location / Contact
- Address: 623 S Randall Rd, Elgin, IL 60123, United States
- Phone:+1 847-289-0500
- Website:planetfitness.com
Rating Stats
Reviews (120)
Frequently Asked Questions
Except the peak hours, this place remains quite free or moderately crowded.
This business has a rating of 4.5-star.
This business has 120 reviews.
The address is: 623 S Randall Rd, Elgin, IL 60123, United States .
The contact number is +1 847-289-0500
This service is listed under Gym .
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Jurassic Styles
5 years ago
Great local gym with affordable memberships. All of the equipment is in great condition and they have lots of machines to use. They also have tanning beds and massage chairs and beds. The staff is also very friendly.
Brittany Podczerwinski
5 years ago
The front desk is incapable of doing their job. The woman’s locker room has 2 showers with lights that are out and don’t work, one with a door that doesn’t close the whole way, and I’m pretty confident they only clean the floor once maybe twice a week. I have brought this up Multiple times to the same woman employee here every morning, yet nothing. She is to busy socializing or sitting on her phone than helping customers (I do have picture evidence). As a avid gym rat and coming daily, I just wish they would work a little harder to keep the lockerrroom clean. As, I can no longer stand it, I am switching gyms. Hopefully someone else can get through to the employees!
Cheri Lane
5 years ago
Affordable membership prices . The staff are friendly and ready to help. Members have 24/7 access, There are enough TV 's so that you can choose which program you enjoy then, work out close by. They also have special days each month where members receive treats such as, 🍕 night. It's just a good place to work out. Come and see for yourself.😌
Jessie G
5 years ago
When I first started at planet fitness I felt comfortable! All the employees were very nice and welcoming. I never felt uncomfortable which helped me to be able to workout in peace without judgement. Since I have been at Planet Fitness I was able to loose 64 lbs! I feel better and look good! Definitely recommend Planet Fitness!!
Jay Miller
6 years ago
Would be ok if the massage equipment ever worked, been a member 4 months and one chair has been broken since before I joined, now the massage beds are broken... what's the point in the black membership if everything is broken? Cheap, but unfortunately you do get what you pay for, apparently.
Jewel Turner
6 years ago
Not worth getting the black card membership. They don't follow the contract & just want your money. Will not be coming back. Do not recommend no matter how cheap and convenient the price is. Lockers not very clean & one of the workers was very sassy and rude.
Aaron Priebe
6 years ago
No weights over 60lbs. They just added some cross training equipment. Now they have ropes, kettle-balls, medicine balls, and large rubber bands for things like 'good mornings.' Decent place to workout if you're looking for something less intense than a normal gym.
Erin Granger
7 years ago
Staff is very friendly. Plenty of equipment. Machines are actually organized in a logical way unlike every other gym. Very spacious and tons of amenities.
Jessica Wujek
7 years ago
Small space and too many people. Always have to wait for equipment. No wipes available to clean equipment. No sauna or hot tub. Locker room smelled awful. Never seemed to be free lockers.
Katelyn Gutowsky
7 years ago
Hidden fees unlike what is advertised. Signed up for an open agreement for one year and I'm still being fined membership dues and monthly payments three months after the agreement was up. My account was not set to auto renew. Was told it was in what I signed but the agreement cannot be found on my account, and there doesn't seem to be a generic one on their website, nor was I lead to where in this agreement I could find such a thing. Better off going to a local community gym where it may be a little more expensive but at least they don't nail you with hidden fees down the road.