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Planet Fitness in Elgin, IL offers a clean and well-maintained environment with a variety of modern equipment, including cardio and weight machines. The staff is consistently praised for being friendly and helpful, making it a supportive atmosphere for both beginners and regular gym-goers. Operating 24/7 most days, this location provides flexibility for those with varying schedules.

However, the gym often gets crowded, particularly during peak hours, leading to waits for equipment. While the value and amenities like tanning beds and massage chairs are appreciated, the cumbersome cancellation process and occasional issues with customer service leave room for improvement, impacting overall satisfaction.

Pros:

  • Clean and well-maintained gym.
  • Friendly and helpful staff.
  • Modern equipment.
  • Variety of cardio and weight machines.
  • Flexible 24/7 schedule most days.
  • Affordability with good value memberships.
  • Supportive environment for all fitness levels.
  • Amenities like tanning beds and massage chairs.
  • Personal trainers available.
  • Utilizes an app to check crowd levels.

Cons:

  • Often crowded during peak hours.
  • Cumbersome cancellation process.
  • Occasional issues with customer service.

Location / Contact

Rating Stats

4.5

out of 5.0

23 reviews
5.0
6 reviews
4.0
5 reviews
3.0
8 reviews
2.0
78 reviews
1.0

Reviews (120)

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The gym is not bad, you kinda get what you pay for. The staff is friendly, is clean but is way too overpacked every time I go no matter the time. They do have plenty of cardio machines but they could use more free weights closer to the 30min circuit and also more leg machines because they do not have many and there are popular so always being used. I enjoy their stand up tanning bed.

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I go to this location because it's close otherwise id go to other locations. Not all but a couple staff members are rude and disrespectful. If you hate your job that much then maybe look into something else. When your first point of contact to your customers it's up to you to set their mood for their visit and when you have a dirty look every time and don't speak it tends to be remembered. I've never seen staff clean the tanning beds but one time saw it done for a lady whether it's their job to do it or not, they absolutely should have to after each customer. It's not guaranteed the customer did it good enough or even at all. Very unsanitary and doesn't look good. Plus there should be small garbage cans in with each tanning bed. It's very wasteful not having a garbage because one more paper towels are being used to wrap up the dirty ones that we have to clean the beds with and half the time the beds don't get cleaned because nobody wants to do that. I understand that there's a garbage can in the middle of all the tanning beds but that's not how it should be. I've been to multiple other locations and they all have garbage cans in their tanning bedrooms to discard the dirty paper towels for cleaning the beds. Also you need more purple Tootsie rolls lol.

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Clean and comfortable. We need more lighting in the parking lot and open 24 hours during weekends.

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Very clean, affordable and the equipment always well maintained!!

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The music is WAY too loud. Have spoken to the manager. Said it's a corporate and/or franchise owner decision. Hard to hear own music. Got tires of it so try to get to st charles facility more. No more loud music!

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Everyone is super nice and this is the cleanest gym I have ever been too. Love going here everyday!

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I really enjoy going to planet fitness. The workers are friendly and nice. I had a problem two days ago and everything was fixed and fine now. I love that they have amazing workers to help out. planet fitness is a great gym to workout at.

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If you're looking for an honest workout with little frills, this is the spot.

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Very friendly staff.Equipment clean :)

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Every time I’m at this location issues are either not handled or ignored, they are very unprofessional and berate employees publicly making the environment very uncomfortable.

No reviews yet

Frequently Asked Questions

Except the peak hours, this place remains quite free or moderately crowded.

This business has a rating of 4.5-star.

This business has 120 reviews.

The address is: 623 S Randall Rd, Elgin, IL 60123, United States .

The contact number is +1 847-289-0500

This service is listed under Gym .

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