Gold's Gym

I would give this negative 10 Stars if I could and for one reason only Jennifer at the front desk what a horrible person definitely in the wrong business, she would be better in a cubicle in the corner of a very large building where nobody actually had to speak with her because she's so incredibly rude and I'm unprofessional just speaking to her made me sick to my stomach I can't believe the world is full of such disgusting people

CleanFriendly employeesNice poolThe only thing I don't like is teenagers bringing their phones into the sauna room, isn't it dangerous?

I can here twice, a new member. Whenever I come here, I had to wait for them to get some service. I had an appointment here, and when I asked them, they just tell me to wait in the lobby area ( inside of the gym) and take a long time 20 minutes to take care of you) and when I was waiting,I looked around they have workers there but does not appear to do anything. The workers think that they are better than anyone… a bad philosophy

After almost a year update:Showers are dirty half the time. Equipment are broken due to heavy usage. Staffers are rude, disrespectful, and always yelling at members 30 minutes before closing they are closing. We know. They always giving dirty look if you leave at closing because they have somewhere better to be. Good price but the customer service is lacking. Incredibly hard to close your membership account.

I really love this gym, I wish I could give it 5 stars.ProsEarly workout classes. I start work at 8am so the early 5:15 classes work with my schedule. The facility is nice and they added new equipment. Staff is always polite and friendly.ConsCleanliness. I did notice that when I walk in at 5 am in the locker rooms, the trash bins are always overflowing. The showers still have chucks of hair in the drains :( . The steam room is also dirty and it smells really bad. Please bring back the eucalyptus steam! I tried wiping down the vanity counter and it was dirty, when I went to grab a paper towel, they were not stocked.I really hope this gym pays attention to maintenance. I have been attending since it opened and I don't want to leave, but it if continues to be dirty, I will have to find another place.

I cant believe im saying this but a couple of their male workers legit barged into the female shower area kicking everyone out because they had to clean or something? They werent even janitors and it wasnt closing time so everyone was mad confused and it was embarrassing cuz people werent even dressed

The only complaint I have is the steam room going down for maintenance every so often. Other than that, a nice, welcoming gym with good facilities and stuff.

Bad service under Bad magegment equals Bad business.I used to think Golds was better than other local gyms (24, planet, ect) but the past few years the service and magegment have gone way down.Look elsewhere

I’ve grown to love this gym though it can often be packed with a younger high school crowd grouping around the equipment, as it basically neighbors Sunny hills high school. Staff is friendly enough and the work out areas are generally pretty clean.Pros: variety of free weight options, multiple squat racks, men’s and women’s only steam and sauna. Pool and hot tub.Con: not enough duplicate dumbbells in the 20lbs range, showers and steam room get dirty quickly on the men’s side. Steam room breaks often.

Well, I just asked to get help to cancel membership today.I felt unwelcome to ask the question.I’m not sure I cannot do cancel in person. A lady at front desk keep say I have to do it on website :( (I have no idea that is true tho)I’m afraid to ask any questions to anyone there now.