Gold's Gym

Who wants to form a class action suit?!Contact me @ [email protected] September before the gym reopened I contacted the ABC financial company that handles the memberships. They emailed me I had cancelled my membership. Now I have a rude customer service manager Samantha Sandoval threatening to send me to collections for past due membership fees.I explained the situation and she continued to be condescending. I explained I have a bad back and cannot workout, I only use the gym for the pool, jacuzzi and sauna. She barked at me that I would not be released from my contract unless I paid all the back fees plus a cancelation fee.So rude. And like way unprofessional.I have emailed and tried to call the general manager Ben Hong with no response.

I was considering switching to this gym. I signed up for a free 3 day trial online. I received a call from Ben Hong, the manager, he spoke with me about my goals and invited me in to use my free pass and possibly sign up. I came 4 hours later and a salesman helped me. He gave me a tour and told me the pricing. I said I would consider enrolling but I want to use the free pass for 3 days to decide if I liked it there. He said they don't allow people to use the free passes because of the disease.I immediately said "I'm not interested," and I walked out.

I have been with this Gym for many years, and I was on month to month. During the Covid, I didn't go to the Gym and I replaced my creditcard. So they couldn't charge the creditcard. I though, any month to month contract, if you don't paid they automatically stop the service or you owe a fix amount. This Gym started piling up amount you owe, monthly fee, anual renew fee, late fee, for couple months, they racked up to $260, then they send to collection agent.

It's a good spot for your workouts and your saunas, pool Express workouts,hottub and showers 🏌🏾‍♂️ …

DO NOT GO TO THIS GYM WORST GYM EVER. i have been going to this gym for 3 years and never missed a payment. They closer for covid and they kept charging me money while they are closed and when my card didnt work because i thought they are closed they did not even contact me to tell me that there is an isssue nor email me. Also I have contacted them and we solved the issue and I entered the gym many times most of the machines are broken already and not everyone is wearing masks. I have linda under my name who is my mum and they tried to take a payment that didnt work and they didnt contact about it and just kept taking and adding late fees without warning the customer and then i called them over 100 times to contact the manager and they tell me he will call u/email you and that never happened till they put my late fees on collections. Which was very disappointing I can’t believe that from a 38 dollars late months now they want me to pay 90 they just want money

I love this gym. It’s the best one I have been to in the area. The staff is very friendly and all act like they want to be at work. The machines are all in good working order. The only downside right now is that some of the services are unavailable due to Covid, but that’s not the gyms fault. The parking lot is huge and the hours allow for me to come to the gym almost whenever I want to. I highly recommend this location specifically.

This is the best gym I’ve ever been to. Biggest facility, most and best quality equipment. Most friendly and knowledgeable staff who greets you by name. I wouldn’t go anywhere else. Best part is this place is super clean! There is a team going around the gym working all day so it stays even more sanitary than a hospital I would bet. Not to mention as you walk in, there’s a table of towels and spray bottles to clean equipment before and after use. Every person in this gym wears a mask and has a towel and spray bottle with them. I’ve never seen one person not have a mask on during covid. I would recommend this gym to anybody wanting to get serious about their fitness goals.

Marcus the general manager provided me with a great customer service and answered all my questions. Kyle is an awesome trainer that provided me with pertinent information in regards to what I personally needed health wise for my body and workout plan to achieve my goals. Ramon is also an amazing trainer that will push you to your limit! If you can’t handle the heat get out the kitchen! I truly believe Ramon will definitely get me to my goal quickly and effectively. The whole team gets an A+++

The owner deleted my review so I am posting again: THE worst experience in membership and usage at a gym I’ve ever had. I’ve used 3 different gyms so far and this is by far the worst.First, they make cancellation almost impossible and continue to charge you after a year of notification of cancellation. Then they threaten you after you remove your payment information. They almost act fraudulent in how they force their members into paying and not allowing them to cancel.Second, their gyms are extra small and non of the equipment is available due to small number of them available.I would stay as far away from this place as I can. They are forcing me to cancel twice and pay an extra sum of money for months I haven’t used. And they will most likely end up charging me for an extra month on top of all other months because of 30 days notice of cancellation which I did back in February 2020.Best,A friend

I've opened up two memberships here and I regret it so much. I was charged three extra months after the first time I cancelled it. It took many months to get reimbursed, and it only worked after incessant complaining.I decided to give them another chance; I made a temporary account in the summer. I cancelled my membership over half a year ago. I confirmed the cancellation with their general manager, Ben, while going two extra weeks. However, I started getting charged from December, January and February. This was so egregious as I was told that I would be given a refund after the fallacious December charge. Now, the workers are saying that I have no record of cancelling... are you serious?I have called them multiple times the last couple of days just to hear that their managers are on a lunch break. I call again two hours later to hear that they are still at lunch. I don't think an eight hour shift constitutes for a two hour lunch break. Today I was able to reach one of them, Janessa, and am told to call again tomorrow to speak with a different manager.I was told that the membership was cancelled a year ago and two times recently. All to get charged again. This is immoral practice. Therefore, I am considering a class-action lawsuit against Golds Gym Fullerton. I have already contacted another 'reviewer' that was already in the process of doing so.