Gold's Gym Brassfield

Member for many years. Great gym and ana is the best as group Zumba instructor. My only complaint is the pool hasn't been open. I enjoyed water class and lap swimming. I would like for it to be open. The older folks at the gym need something they can do that is easier on joints.

They’ll charge you to cancel your membership even if your month to month, a scam, some of the staff is rude with attitudes and they don’t sanitize for Covid

5 gold stars for Gold's Gym. Always clean. Courteous staff. Machines work. Social distancing accommodations.

Great staff, great members! I enjoy going to this Gold's, it's clean the people are friendly. Great energy.

Unprofessional staff, especially the front desk. Rude. Don't even think of going to this gym.

After a year of confinement do to the virus I return to golds gym and my subscription was active the follow the safety procedure and after that I was allowed to enjoy the gym.It was quick.

The people that work there are great. Make it very friendly. There are issues with groups working out together taking over parts of the gym. A couple guys workout shirtless which is gross.

I have arthritis so I joined Gold's to use the pool. On September 15th they closed the pool. I asked at the front desk why and was told it was for repairs. On October 5th I cancelled my membership because the pool was still closed and no one could tell me when or if the pool would reopen. Two weeks later I was charged the yearly membership fee. I went to the gym to complain about the charge and was told I needed to give a 30 day notice. If someone had been honest with me about the pool I would have cancelled on September 15th!

We are in the middle of a pandemic. Half of the members don't wear their masks properly. Weight benches are not distanced and thus there is overcrowding. Most people don't wipe down equipment after use. Spray bottles rather than wipes. Water fountains rather than bottle refill stations. Every trash can is overflowing. The place is a covid breeding ground. Did Gold's Gym just slap a few signs on every other treadmill and call it a day?I'll use my pull up bar at home until the Kaplan Center reopens. There they removed work out equipment in order to reduce the capacity and properly space out machines. Each section is closed off multiple times a day for a full wipe down by staff. They enforce the mask policy. They enforce the wipe down of equipment policy. No chin diapers allowed. Water fountains are closed and only bottle refill stations are available or you can use the vending machine.

Membership cancellation was told to be done by email or online. Back and forth several times then told to fill cancellation form. After the paper work 25 days' later, still keeping charge membership fees for our three members. We'd relocated to out of state already and didn't use gym one day in this month and paid. Why they still charge for next month?