Gold's Gym Brassfield in Greensboro, NC is a well-equipped facility offering a wide range of fitness amenities, including a clean space, various workout machines, and friendly staff. Many visitors praise the welcoming atmosphere and knowledgeable trainers, making it a popular choice for fitness enthusiasts. However, several reviews cite issues with the cancellation process and the maintenance of certain amenities.
While the gym has high-energy classes, personal training sessions, and diverse equipment, some patrons experienced problems with overcrowding and inadequate cleanliness. Frequent complaints also include policy discrepancies regarding memberships and the need for facility renovations. Overall, it provides a solid environment for workout routines but may need improvements in customer service and maintenance.
Pros:
- Well-equipped with various machines and tools.
- Friendly and knowledgeable staff.
- Clean facility and well-maintained locker rooms.
- Offers an all-ladies workout area.
- Good range of fitness classes and personal training.
- Extended opening hours.
- Support for a healthy lifestyle.
- Helpful customer service from select staff members.
- Lap pool, sauna, and basketball court available.
- Positive community atmosphere.
Cons:
- Issues with membership cancellation and billing.
- Overcrowded during peak hours.
- Some equipment and amenities poorly maintained or out of order.
Location / Contact
- Address: 3711 Battleground Ave, Greensboro, NC 27410, United States
- Phone:+1 336-478-0370
- Website:goldsgym.com
Rating Stats
Reviews (110)
Frequently Asked Questions
Except the peak hours, this place remains quite free or moderately crowded.
This business has a rating of 3.9-star.
This business has 110 reviews.
The address is: 3711 Battleground Ave, Greensboro, NC 27410, United States .
The contact number is +1 336-478-0370
This service is listed under Gym .
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Tate Vestal
2 years ago
I was greeted by eden with the pink hair and treated with the worst most terrible customer service. I was told I had a 30day guest pass activated last time I came and tonight I was forced to either pay the $15 guest fee or open a membership or leave. This was completely new information to me. I was shocked I couldn’t go inside.
Kelsea Roberts
2 years ago
If I could rate this 0 stars I would . I signed up for the gym a week before covid and it got shut down . I only signed up for the gym for the kids club due to being a single mother and the convince of working out while my kids play got told they are no longer offering a kids club and will not let me out of contract unless I pay 100 bucks plus membership fee . I wasted 300 dollars to use the gym 4 times I’m not even kidding . I been treated very in fairly and feel like I got cheated out of money and was told they can just take away amenities and there is nothing I can do about it . I am soooooo beyond heated!!! Don’t go to this gym will rip you off and a heart beat and not even care
Captain Kirk
2 years ago
The gym is really good. The layout and equipment make for a great workout. Now the not so good. I paid for the year then covid hit. When they opened back up they changed their hours and I could not attend. This caused me to lose my money. They put my membership on hold during covid and that was good but the time change got me ( fine print ).
Naomi Chris
2 years ago
The gyms manager, I believe it is a female with brown short hair with a name that starts with M. She was the absolutely worst at helping her new customers navigate the gym, she was less than ready to help and extreme rude/sarcastic. We are completely turned off from this gym and will be canceling our membership within the week. I do not recommend this gym whatsoever, staff is rude, it’s over crowded, and filthy.
janet hobson
3 years ago
Very big facility, newly renovated dry sauna, very clean. Staff and gym members are aleaya pleasant !!!!
Ruth K.
3 years ago
They do not adhere to Covid-19 cleaning requirements. The patrons are in charge of cleaning the equipment themselves. There is no periodic deep cleaning by an outside professional. Staff frequently don't wear masks or wear them incorrectly. Management is poor and doesn't seem to care. Maybe because they're in bankruptcy?
Haley NotGivingMyLastName
3 years ago
I've been here a month and I love it. Staff are super nice, the 3D planning with your membership is super useful to setting up your goal, and I've never had an issue with machines not being available.
Princezz Martinez
3 years ago
I simply love this gym. The staff here is always professional and are taking safety measures to protect their members very seriously. I appreciate their dedication to provide excellent service.
Middleton McGoodwin
3 years ago
Very disappointed that the pool closed last week when other pools in Greensboro have remained open.The research with COVID-19 and chlorinated swimming pools clearly states that it is not unsafe to swim in a pool (with proper social distancing).What is the real reason for the Brassfield Gold’s gym pool closing? Members deserve communication from the Corporate Office staff to explain.Thank you,Dr. Middleton K. McGoodwin
Elizabeth Cromwell
3 years ago
Gym is ok. Had to cancel after not being able to use the gym for 6+ months due to medical reasons. Cancelling requires calling the gym and then going to a seperate website that not accesible via their main website. They still charged me for an additional month on top of that. Will not be returning once I am ready to restart my gym routine.