Gold's Gym Brassfield in Greensboro, NC is a well-equipped facility offering a wide range of fitness amenities, including a clean space, various workout machines, and friendly staff. Many visitors praise the welcoming atmosphere and knowledgeable trainers, making it a popular choice for fitness enthusiasts. However, several reviews cite issues with the cancellation process and the maintenance of certain amenities.
While the gym has high-energy classes, personal training sessions, and diverse equipment, some patrons experienced problems with overcrowding and inadequate cleanliness. Frequent complaints also include policy discrepancies regarding memberships and the need for facility renovations. Overall, it provides a solid environment for workout routines but may need improvements in customer service and maintenance.
Pros:
- Well-equipped with various machines and tools.
- Friendly and knowledgeable staff.
- Clean facility and well-maintained locker rooms.
- Offers an all-ladies workout area.
- Good range of fitness classes and personal training.
- Extended opening hours.
- Support for a healthy lifestyle.
- Helpful customer service from select staff members.
- Lap pool, sauna, and basketball court available.
- Positive community atmosphere.
Cons:
- Issues with membership cancellation and billing.
- Overcrowded during peak hours.
- Some equipment and amenities poorly maintained or out of order.
Location / Contact
- Address: 3711 Battleground Ave, Greensboro, NC 27410, United States
- Phone:+1 336-478-0370
- Website:goldsgym.com
Rating Stats
Reviews (110)
Frequently Asked Questions
Except the peak hours, this place remains quite free or moderately crowded.
This business has a rating of 3.9-star.
This business has 110 reviews.
The address is: 3711 Battleground Ave, Greensboro, NC 27410, United States .
The contact number is +1 336-478-0370
This service is listed under Gym .
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Tricia Manns
3 years ago
The gym did not notify me they would be charging membership fees upon reopening at the capacity ordered by the governor. They also tacked on a $49 annual fee as well. This is disrespectful during Covid as I have valid health issues of which Covid puts me at risk. I spoke to the general manager and he refused to remove any charges while the Governor’s order is to go to these places only if necessary. This is bad business and I am reporting this to the State, better business bureau and corporate for resolution. Everyone is struggling and every other gym I know has offered accommodation and sent appropriate notification to members
Chris Shaw
4 years ago
Nice selection but seems like the maintenance team needs to do more. Always a few machines are out of order.
Frank Foster
4 years ago
There is a post on another site stating that one of your customers had a car stolen and management refuses to turn over video that may have taped incident. Is this true?
A B
4 years ago
Cut the hours from being open 24 hours, to closing at 8pm on the weekends. The service and management have clearly dropped the ball since we first joined. Not worth the money.
Jeffrey Ray
4 years ago
I do water aerobics here 6 days a week and I thoroughly enjoy my class with various teachers who do an excellent job working with those of us who are 50 plus
osvaldo padrino
4 years ago
They have all the equipment you need a nice swimming pool sauna and steam room showers lock room is equipped with everything you need
Willie Dicks
4 years ago
Really enjoy this place to work out. The place is always clean the staff is professional and it’s a great atmosphere to work out in. I highly recommend Gold’s gym.
James Look
4 years ago
I have tried several days to reach a manager due to a issue with a late fee and still to no avail..I was very respectful and still no help after several attempts.but there is one guy who did his best to help me but overall they are slack when it comes to payments. And this is my first time rating any company by the way.
Sonya Burns
4 years ago
Well the Jamestown location is charging my boyfriend's card extra $50. We signed up at brassfield location. Can not get in touch with manager when callef at store. Left message for her to call back 2 days in row. Its been 5 days now. Terrible Customer service. I know its fraud. We already talked to the bank. Will be going somewhere else.
Chloe Blesh
4 years ago
Their “month to month” subscription is actually signing you up for a year contract with a $100 cancellation fee that we were not told about when we signed up. Customer service was horrible and the gym never had proper machine cleaning supplies in stock.