Planet Fitness

I would like to comment on the outstanding asistance provided by your staff member Caitlin. I started experiencing severe abdominal cramping after an exercise performed. Caitlin immediately came over, asked if she could call an ambulance, and gave sincere attention to my health dilemma. Thank you again Caitlin for being so caring and professional!!!! She is definitely an OUTSTANDING asset to the Planet Fitness team!!!

From out of town, dropped into this gym today. Assistant Manager Chantel was extremely helpful and went above and beyond in answering questions for me. Enjoyed the gym and machines were accessible, not over crowded.

I'm thrilled to be part of this place and the community it creates. The staff are wonderful and kind and this is a judgement free zone. BIG SHOUT OUT TO RIVER FOR BEING AWESOME AND HELPFUL! He seriously keeps up with the place and is always ready to help someone out. Overall this place is a great environment.

Went their 3 times as a guest and fell in love! Friendly atmosphere and affordable membership...$21.99 a month PF Black Card members get access to their massage chairs, hydromassage table, tanning beds, and more! Get a basic membership for $10!

It's my third visit, I really like it. Tonight my workout was ruined due to a member who didn't wipe down after using the equipment...PF policy.I asked him if he forgot to wipe down his machine as he was coming to use mine , that I was about to wipe down.He said Oh I wasnt on it that long.He continues to hit and run three more times , so I mentioned it to the front desk.I did go back to continue my workout...15 min later he was still at it and no one came.So I left.

Great staff at Planet Fitness on West Market Street I enjoy entering the doors. They are always so friendly and on top of these. If your looking for a gym I highly recommend this gym I’ve been with them since 2013 and I have never had a complaint with them.

Very friendly staff and no one judges you. I was never a gym person all my life with the fear of being judged by someone, with planet fitness it is very different they make you feel confident and just focus on your workouts. Recommend it!!Grab it when you have discounts at this place🤟 …

My biggest problem is with the companies billing policy and how little the staff seems to know about it. I signed a one year deal and after that year I checked with the staff member behind the counter about how I would be billed in the future. I specifically asked if I would be charged any extra fees after my one year was up. I told the representative that I didn't want to be surprised with any unforeseen annual or membership fees. I was assured that I would only be charged the normal 20$ month fee and that I would not be charged anything more.This month I was charged extra for a membership fee. I noticed the charge and immediately went to my location to try and resolve the situation. I explained that I had inquired about this very situation only a few months earlier, but the location manager dismissed my claims. I was told that the annual fee was in the contract and that I should be aware of it. She refused to refund the extra money I was charged. If she would have simply refunded the 20$ extra that I was charged, I would still be a member. There is no accountability with Planet Fitness. The only was to reach a company representative is through Twitter. If you call the corporate number the simply reroute your call your home Planet Fitness location.I was told that if I had cancelled my membership before February, I would not have been charged any new fees. This is why I asked someone who worked there about this very issue. I was given the wrong information. They still charged me and refused to do anything about it.As a gym, it is decent for the price. They did a remodel last year and the new layout is awkward. Equipment is usually in good shape though and everything is clean. People tend to hang out on equipment and chat.As a gym, its serviceable. Be aware of their policies though and do not rely on the information given to you by the people that work there. If you run into a billing issue, they will not be on your side.

Nice large open facility. They have decent equipment but the staff are awful. Extremely unprofessional and unconcerned with member needs. They hardly ever acknowledge me when I come in let alone when I'm requesting a hydro massage bed. I will be cancelling my membership and joining Gold's. The service there is impeccable and certainly worth the extra money!

Good planet fitness havent been to one where I saw so many people chatting in the locker rooms had a real community vibe.. I left my phone on the bench whe. I went to take a shower and someone picked it up and dropped it off at the front desk I thought that was extremely kind.I noticed I couldn't find my phone when I finished drying off and was ready to leave so I searched everywhere that I had been and couldn't find it. I saw an employee cleaning the locker room and asked him if anyone had turned in a phone he said he wasnt sure and but it could possibly be at the front desk.So I checked the locker room again just to be sure.When I went to the front desk he was there again and I asked him did you know if someone did happen to turn in my phone he said no....And I'm like aww man someone must have stolen my device... so I intensely checked the locker room again to no avail. And concluded that my device was stolen. I'm not from the area so I before leaving I went to the front desk to inform them I lost my cell phone in the locker room and to ask for directions to where I was headed because I had a gig and like 30 minutes before set up time the same dude was standing there as well as someone else. And naturally feeling annoyed I asked the other employee and as soon as he heard me say I lost my phone he said what kind of phone was it?? And I described it to him and he went right to the drawer and said someone turned this in an hour ago.Thanks again bro!I took off a star for the other guy.... he never even checked.