Planet Fitness at Southwood Square Shopping Center in High Point, NC is a well-maintained gym known for its friendly staff and cleanliness. This location operates with convenient hours during weekdays and offers a variety of equipment, including top-notch fitness machines and amenities like massage chairs. The gym is affordable, making it an attractive option for many fitness enthusiasts.
However, some members have noted issues with customer service and the ability to bring personal equipment, as well as concerns about the gym's hours and rules. Despite these drawbacks, the gym remains a popular choice for its positive atmosphere and well-maintained facilities.
Pros:
- Friendly and helpful staff
- Clean facilities
- Quality equipment
- Affordable membership rates
- Convenient weekday hours
- Good range of amenities
- Professional and polite staff
- Well-maintained locker rooms
- Hydro massage chairs are a perk
- Positive atmosphere
Cons:
- Limited hours on weekends
- Customer service can be inconsistent
- Rules about personal equipment
Location / Contact
- Address: 2850 S Main St, High Point, NC 27263, United States
- Phone:+1 336-223-8594
- Website:planetfitness.com
Rating Stats
Reviews (110)
Frequently Asked Questions
Except the peak hours, this place remains quite free or moderately crowded.
This business has a rating of 4.5-star.
This business has 110 reviews.
The address is: 2850 S Main St, High Point, NC 27263, United States .
The contact number is +1 336-223-8594
This service is listed under Gym .
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Brittany Peterson
1 year ago
The gym itself is amazing and all of the amenities that come with the black card. The staff at this location though is quite rude. Anytime I have any sort of billing question if I think there has been a mistake made I get a very nonchalant no you owe that. I am confused and how I have not been there even a month me and my fiance have already paid over $200. The manager of the gym said that's what it was and there was no going up any higher than him. I eventually worked it out but just the customer service side of it is not so great. I do want to put emphasis on that it is very clean and orderly. Another complaint I have about the staff is not knowing how to work the computer system. The same card that has always paid for my membership was not unlocked the other day when she tried to run it and because she did not know what she was doing I ended up not being able to purchase what I wanted to purchase at the time. It's little things that turn me off from their gym but the fact that it is clean and orderly does have me go back
Michael Osborne
1 year ago
The best employees of any PF. Always clean.
Tina Davish
1 year ago
Staff is always friendly and everything is superclean.
R Chandler
1 year ago
It was a clean normal planet fitness. Other gyms are better but can't beat the convenience factor
Manuel Lebron (Octopus Printshop)
1 year ago
Fist day, it say it will be open at 5am. It is 5:46 still close. Not a good first impression
Randy Gardner
1 year ago
The staff is very friendly and helpful. Plenty of equipment options for me but can get busy over lunch.
Craig E
1 year ago
Good morning. I am a Planet Fitness Black card member. I'll start with the good, bathrooms amazing, equipment top of the line. The insulting BAD....THE NERVE TO CHARGE MONEY FOR 2 STICKERS THAT GO OVER YOUR EYES FOR TANNING. I TRAVEL WEEKLY AND NEVER ONCE HAS ANYONE ASKES ME TO PAY FOR THE STICKERS. SO THAT MEANS THE ADVERTISED PRICE OF $25.00 PER MONTH IS NOT CORRECT. IF A PERSON TANS 15 DAYS A MONTH. AT THIS LOCATION THAT WOULD BE AN EXTRA $15 PLUS TAX.INSULTING!!!!! $40.00 a month.The idea of a franchise is uniformity so that means that all the other locations give the stickers and this one charges. Not fair, not cool and I'm sure not proper.I had a great workout and staff was amazing.
Shawn S
1 year ago
This planet fitness is always clean and everyone is always friendly ☺️
Nicole Cagle
1 year ago
Great staff....clean & plenty of machines to use
Tina Andrews Patterson
1 year ago
Love my gym🙏😇😍 staff is amazing, clean clean place 😁 …